TerraBella Sugarloaf

For the renewal, they tried to raise the rent for more than [fee removed] and I had to negotiate with the management for 3 months before getting it reduced. That was a lot of work & time consuming. We like the Location and friendly staff.

Terra Bella is a great place for my parents. My mother is in memory care and my dad is in independent living. I am pleased with the community and the directors. Of course every place is not perfect but they have a staff who is loving and concerned with the care of my parents.

I came in during a special rate. The rates were lower at the time. They, the staff, are very friendly and kind. The residents too. Apartment are about 720 square feet, 2 bedrooms. Small, but one can make it work.

The staff is very friendly and helpful, and you have activities, except for Saturday and Sunday. They have transportation within a ten mile radius and no charge. They also do outings, such as trips to grocery stores and restaurants. The move in was easy. The meals are good, but should be more healthy and not seafood so much due to allergies. I would recommend this place to anyone.

The facility is very friendly. Always smiling. I think I have only run into one person that wasn't smiling and helpful. The executive director is exceptional. Housekeeping is very good. There are brochures everywhere weekly of activities. I have been extremely pleased with TerraBella...we haven't started activities yet.

The staff was very helpful. The facility is kept spotless. I felt the staff did not keep up with my loved one's medication. There were numerous times that my loved one said they did not give her certain medications. I had to keep on the nursing staff to make sure that certain medications were given to her. I felt like this was a problem. The food was good and my loved one liked it. However, when she had to go to dialysis early in the morning they did not give her breakfast. Being diabetic, that was worrisome. We had to make sure that she ate something before she left the facility for treatment. Also, when she left the facility they owed me $[removed] for overpayment and I had to wait 7 weeks for a refund! My loved one went to activities, but complained that there could have been more to do.

5. for all. Love being here. Staff is very friendly & efficient. Facility is clean. Meals are very good. Activities are fun &u entertaining. Very cost efficient.

What we like the most about the TerraBella Sugarloaf community is the friendliness of the staff as well as their helpfulness. They also prepare delicious meals for the residents, and the residents are nice too. Based on the experience we have had so far, we would recommend this community to other families looking for a place for their loved ones.

We had a horrible experience, I have evidence that we would be refunded after removing my client out in less than 24 hours. They left our loved one unattended so much more. Now they are withholding our deposit so we will leave a review on every forum we can. We are now contacting the BBB and a few other avenues because [name removed] blocked our email

This place is simply awful. These people don’t care about their patients or the individual needs of a patient. Patients are not getting the proper care that the need. The med techs are not competent and the staff is not empathetic or compassionate. If you care about your loved don’t send them here.

We chose TerraBella Sugarloaf because it just really felt like it was the best option around based off for others that we looked at. The others felt depressing or smelled, but Terrabella was very bright and clean. When I called my brother to tell him this was the place and he asked why and I told him that this is a facility that I would want to be in when I get older. The staff have all been super upbeat, friendly and welcoming. They are also excellent with communication to the family. I would absolutely recommend this facility to others.

My mom has been cherishing and enjoying her time here at Discovery Village, they're doing an excellent job. Communication between the community and our family has been outstanding. I always speak to the people up front when I visit. My moms' apartment is spacious and she was able to bring her own furniture. They provide housekeeping services about twice a week. I'm sure they offer some transportation services as well because they take the residents on group outings from time to time. My mom especially enjoys going to the movies, group physical therapy, bingo, etc. I would absolutely recommend Discovery Village to others.

I love it here. I recently lost my husband, and the people here have made it a lot easier and smoother for me to handle. There are many sweet and compassionate people, from the staff to the residents. I love my apartment and have my own little cottage. The food is one of the only downfalls. I think they're looking for a new chef or trying to adjust the vendor. Some days you have an excellent choice, and it's very good. But other days it could be a little bit better.

Hello - Normally I don't leave reviews. To be honest, I've always been very suspicious of them. However, I feel it very necessary to write this review for those of you who are searching for a Senior Living Facility. I've lived at Discovery Village @ Sugarloaf for 6 months now and I can truly speak with all honesty when I tell you that this place is absolutely "WONDERFUL". The ED is very attentive to all the residents, their problems, issues, and concerns, and is dedicated to their comfort & safety while residing here at Discovery Village @ Sugarloaf. e facility daily. The grounds are kept neat, the facility is constantly being monitored and cleaned. I can't speak highly enough about the staff, who are all extremely professional, caring and above all, motivated to providing support for all residents. There is an atmosphere of warmth and family, throughout the community, which makes you feel right at home, comfortable and safe. I truly love it here, and I believe you will to.

The community has a lot of activities to offer. The location is convenient to shopping and neighborhoods. The communication with the staff, residents, and families could be improved. Some of the activities include: Art classes, swimming, movies, social nights, game room, billiards table, and more for the residents to choose from

[name removed] and I really liked this community alot. The price for a 2 bedroom cottage was very reasonable.