Oaks at Pooler

It was a nice facility. Nice than any others at the time. And the location was convenient. I would recommend to others. In the beginning it was great but once COVID happened they got very short staffed and the care was terrible. So hard to say now.

I highly recommend Oaks at Pooler. The staff is compassionate, loving, and caring. I'm very pleased with how they are caring for my 82 year old Mother. My mother is happy there, and for that I am very grateful.

Nice presentation, really understaffed. I would not discourage someone from looking at it as an option. All assisted living facilities have a hard time keeping staff. But it's not a place I would place my mother or father.

The residents are wonderful. They are understaffed, which has affected the services. It's challenging getting someone to answer the phone. We picked this community, because it was recommended. They need to improve on their communication, and cleaning the apartment. They have exceptional staff, and they are just wonderful. I would recommend to other families. Overall, we have been pretty happy.

Oaks at Pooler was great. The staff were caring, and they were very honest and straightforward about everything.

We loved the care takers but there isn't enough of them to actually take care of things or care for the people. We liked the staff the most excluding management. They need to improve on retaining employees because half the time there is only one caretaker for the entire upstairs and one caretaker for the memory care unit.

I would recommend the community to others for their loved ones. This has been a positive experience for us so far. I know the community has an activities calendar available for the residents to engage with. However, my loved one doesn't get involved with the activities so I'm unsure how much they have. The staff make sure to invite my loved one to the activities, though. There are three meals a day, and the community provides a menu for the residents to choose from. The community will bring meals to the resident's room if the resident doesn't want to go to the dining room, or unable to go to the dining room.

I think this is a great place for my loved one. The outdoor section is very welcoming for the residents. The community has a pleasant smell. They are making changes with the employees in the memory care as well as the community overall. The community is very clean. The staff overall is very nice and friendly. They even took photos of my loved one and sent them to me to allow me to see what my loved one was up to, since I wasn't able to visit for a month. They were very helpful in getting insurance set up for my loved one to be able to pay the bills.

This is a smaller community and I like it. All of the caregivers personally know each of the residents. They treat them with respect and the residents are encouraged to bond with one another. They go shopping together, they play games together. They just encourage friendships here. It is like an all inclusive vacation for my loved on and she loved it.

This is a special place! Clean and well maintained. Staff interacting with residents by name and were kind and professional. Overall program has well-defined levels (Assisted Living) that clarify the level of care as the disease progresses. The Communications Director was very knowledgeable and offered concrete suggestions on how to break the news of an impending move. 5 Stars!

It's a great community. Very clean facility extremely upscale.

Beautiful new facility with internally beautiful caring people working there. Parents are enjoying meeting people in their cohort, sharing stories of like and making new friends. Glad this facility is here for them to enjoy their golden years and be near my husband and I.

My dad is really loving this place the staff and caregivers take great care of him and the place is always clean. They keep the grounds nice for the residents. The food is also great have some good cooks there I am definitely getting the money's worth out of this nice community. They have lots of activities when dad is up to it. I give them 5 stars and would recommend this to anyone looking to place their loved ones.

My mother seems to be doing well at this community. There are a few issues we are still working out with the community, but overall it has been good experience. One of my main issues has been the meal experience. She is on a restricted diet. At first there was a problem with the chef adding salt to the meals, which she wasn't supposed to have. They have gotten better with the salt issue, but now it seems like she eats the same things all the time. It is a brand new facility, and they are still working out a few problems. She does have a nice room, and they do a good job with the cleanliness of the community. The staff is extremely nice, and attentive. They have nice activities available. It is a good community overall, and I would recommend it.