Oaks at Habersham

The people who work there are caring, understanding and helpful. This is a small facility and the staff gets to know the residents which is great. The small size is perfect for my husband who is introverted. There have been little issues along the way and everything has been (or is being) addressed in a timely and gracious manner.

I would not recommend it. while there are a couple of quality staff, it is not managed well and my mother definitely does not get the services that we pay for.

Many times my mother would ring for someone to take her to the bathroom, especially at night, and she'd be ignored. I've had nasty aide on the phone and she refused to give me her name & when they took my mother to hospice, someone went into her room & stole all her perfume bottles! They were Christmas presents, expensive & full! No one has ever been held accountable. Many tomes had to call & get someone to clean her room. Most were nice but some were nasty. Directors & managers were always professional & helpful. Again, what I paid for lacked the attention not only needed overnight for my mother but other residents. When they could keep a cook, it was good. Most complaints were slow service. She always enjoyed the arts & crafts, bingo, outings, & happy hour & ice cream socials. Compared to the cost of other places around town, Oaks was good for the money. She couldn't afford a [fee removed] a month place, so for [fee removed] plus, it was worth the aggravation of a few bad employees. There were so special people who cared about their people but some were just unhappy people & management would try hard to weed those people out.

I have not had opportunity to see the meals and dining but my mother is extremely happy with everything. I am so pleased to have been able to place [name removed] at The Oaks of Habersham.

Our experience has been generally good. I wish they made more effort to get residents involved with other residents and the activities.We chose the Oaks for cost, location, and first impression of the staff.

I am pretty unhappy with the service. I have let them know my concerns, and nothing they have done has resulted in resolving things.They can improve by providing proper care for the residents. My loved one is not being properly taken care of.

Compassionate, caring, always available to discuss any concerns, approachable, professional, respectful.

It's felt very welcoming here. They were upfront about pricing and what was included. No surprise fees. They offer housekeeping. Trash removed daily. Deep cleaning weekly. The food is outstanding! None of it feels institutional. The portions are healthy, too. There are many activities throughout the week. Most at the facility, but some are out in the community. At least once a week there is live music! Overall the place is very clean. Everyone there seems genuinely happy. I would highly recommend them to family and friends.

So far things have been good overall. When we first moved our loved one in, they had next to no staff, but they've been staffing up, and things have been better since then. Just be sure to ask lots of questions during the touring process and be proactive afterward. The staff have been very attentive to our questions/concerns. The facility does need some upgrades, and I would also like so see better consistency and quality of the food.

Very nice, very comfortable, clean and caring environment. Just what my sister would need. We are just not ready to take the step to move yet.

The staff are great and very friendly. They are cooperative with the residents. It has been during the pandemic for the time I have been here. They are showing movies on Thursdays, and have other activities. The food is 'good'. It is cooked well, and you have choices of the food. They do have a main menu and some alternative menus available, except during the pandemic.

Since this was a virtual tour, it was difficult to really tell what the apartment may be like. The building is older and because of this the cheaper price makes us a little concerned as to what it may look like in person.

Very under staffed. Nurses are not available most of the time. Getting help from the kitchen to help with patients on the weekend.

We moved our mother into Habersham House (HH) memory care unit. We had many problems as detailed below: When applying for admittance for our mother, in addition to her financial statements (she is self supporting), we had to provide our own personal financial details which we found intrusive. We also completed a detailed account of our mother's likes, dislikes, personal history, etc. We appreciated the thoroughness of these questions. Sadly, it became clear that the information on our mother was either never shared with the staff or if it was, they ignored it. When our mother celebrated her 91st birthday, nothing was done to celebrate it, nor was it even mentioned. When we inquired if anything was done to acknowledge this special day, the Director’s reply indicated the staff had no idea. There were regular activities and musical events in the assisted living area that our mother would have enjoyed (as indicated on her questionnaire) but she was never taken to participate. In fact, one such day, my sister was present when a staff member came to the memory unit to ask if there were any patients to transport for the performance. The aides present immediately said "no", with no consideration that a few residents might have been interested. The memory care unit literature and advertising emphasize the Montessori Method. It was never explained to us how this method was applied to people with memory deficits. Although a bulletin board listed several activities each day, we never once saw any activities despite visiting several times a week, at different times of the day. The aides in that unit appear unsmiling and unresponsive when greeted and certainly, whenever I was there, they were more interested in their cell phones than in the residents, who were left in their chairs to watch infomercials or other inappropriate content on the TV. The residents lack stimulation and seem to be treated poorly by the staff who do not seem to care since their patients cannot voice any complaints. Our mother was in the Memory Care unit at Habersham House for 6 weeks approximately and her hair was washed only 2 times, even after frequent requests! On one occasion, the coordinator of the unit said the staff did not wash hair and we had to have the hairdresser do it (was this a kickback scheme?!). What happens to residents who cannot afford to have a hairdresser on a weekly basis? Of course, when we complained to the director, this was denied but it did happen. Hair was supposed to be washed once a week, baths 3 times a week. On one occasion, my sister arrived to find my mother's door closed. She heard yelling behind the door and when she knocked, a staff member opened it slightly and said they were helping her in the bathroom. When my sister spoke with our mother afterward, she said the staff were very rough with her. At that point, my sister inspected mother’s skin and found red marks on her back. You can form your own conclusions here. Our mother was moved to Habersham House from another facility out-of-state where she had resided for 2 years. The Staff there were wonderful and we were very satisfied with her care. The new residence to which we moved our mother after Habersham House, is also wonderful. Residents there are respected and treated with dignity; the staff are visibly caring. There are many activities in the memory care unit and our mother actively engages in them. Her mental state has improved enormously! I mention this to indicate that we are not newbies to this, nor are we typically complainers. Of the three facilities which we have experienced, we were happy with all except HH.

I did not really care for Habersham House when I toured. They had happy hour on Fridays and I did not think that would be good for my mother with all of her medications. It would probably be the place she wanted but not what she needed.