Legacy Savannah Quarters

It was my sister who was there. It was 90 to 100 degrees weather. She has no air conditioning. I couldn't hardly visit her because I couldn't stand the heat. The administration kept giving a different answer every day. She was only there 3 weeks before she died and part of time in the hospital. Then they kept billing me and I had to go to corporate after months, and come to find out they had her down as the fixed monthly payment for 3 years and we never signed up for it. They did finally remove it.

I can tell you it was not good she has not been there for some time now. They were stealing her food from her room. I put in a picture frame camera and they removed the SIM card so that I had no evidence. I would not recommend them. If the person just needs a place to live and money isn't any issue it may be fine. I don't feel the staff was overly helpful.

My husband is 14 years older than me. I had no choice but to put him a facility because he could not longer take care of himself while I was at work and I have to work. I feel he is I. Better hands than I can provide. I love my husband and I know he is being taken care of. I thank God for that.

My loved one was previously a resident at Legacy Savannah Quarters. The place was clean and the food was pretty good, but the care was not up to par. They kicked us out because my loved one became bedridden after suffering two falls there.

The cleanliness of the facility and the friendliness of the staff members/residents is what really stuck out abut Legacy Savannah Quarters and was the main reasons we chose them over other places we looked into. I highly recommend them to others.

I would tell others that Legacy Savannah Quarters is a facility that is best suited for people that don't require much assistance. It is in a great location! I would recommend the facility to others looking.

To say I love My father is an understatement and to have him live anywhere in which he was not loved, protected, and cared for would have broken my heart. Fortunately we found the Legacy @Savannah Quarters and for the last 2 1/2 years of his life the Legacy staff became a new adopted family to us all. Every day, day he would thank me for bringing him here! The administrators are dedicated to providing the best care and services for the residents and their families. The caregivers are always positive, professional, and detail-oriented. Food services rival those of great restaurants! The monthly social calendars offer so much for residents to do, from the Kentucky Derby, Super Bowl parties to gardening , yoga, and incredible concerts to shopping at the Tanger Outlet and dining at so many fabulous restaurants. Many of my best memories with my father were created here at Legacy!

None of the directors in their positions take responsibility for their negligence. Evaluations are not completed. Treatment plans are not in place. They need to hire people that are qualified to clean and not just throw somebody in there and say clean a room because it doesn't work. They could be a little bit more creative with their food. The same meals were given over and over again. They also need more staff they only had one or two people in the facility that did the cleaning and the maintenance person was in charge of cleaning, and would often have to clean the rooms rather than do his maintenance responsibilities. Everything changed when they got rid of [name removed] and [name removed], all of the really dedicated staff left.

I would recommend Legacy Savannah Quarters, but there are issues, as I guess there are with all facilities. No one cleans or takes care of my mom as I would hope they would. If the resident is incontinent, their laundry needs to be done more often and the aides need to check for wet diapers more often. The Care Coordinator and the nurse are now gone and we've only been there for about three months. It's a pretty place and most of the staff is nice, but there are some grumpy ones.

Legacy Savannah Quarters is great. They are understaffed and at times and overwhelmed but they make do. It's clean, food seems to be delicious. Activities are good. I am very pleased I have recommended them to several people. My mom wants to move to [community name removed] nursing home because after her money runs out, Medicaid will take over her payments. But until then we hope to keep her where she is.

We are very happy with everything. Staff is really friendly and helpful answered any questions and took care of any problems quickly. Just got to remember whoever moves in there needs time for adjustment between the person living there and the staff to get used to everything but overall we love it.. I have even spoke to people who are looking to move in or have a family member move in and I told them it's a great place.

I left a basket of clothes for laundry, it was picked up, the basket was returned, all the clothes were stolen. I complained, made a list of what was in the basket and no compensation was ever received. Every meal served has as a staple a cheap carbohydrate, either pasta or potatoes, or bread in some form so the food is dramatically overpriced.

It is a beautiful community, very good food/choices, & clean. Read the fine print to understand miscellaneous charges in advance. Also, know that the staff isn't always quick to respond. If your loved one goes into the hospital for any length of time, you will not receive any discounts. I am still due a refund and have been waiting for a couple of months. They also have the option to raise the monthly rates on you so be aware of that as well. Admin team was going through changes. The admin staff would say they would get back to you but if they did it was severely delayed. They have a new Exec Director so hopefully things improved. Care team is nice but not very motivated or quick to respond. There are choices for main meals and snacks. They do charge to bring meals to the rooms so be aware because those charges can add up quickly.

Clean, friendly atmosphere. The day staff are super friendly and helpful. The memory care unit doesn't seem to receive the same level of service- especially relating to food, quantity, quality and variety, as the main senior living facility located next door. Administrative staff are helpful, but work needs to be done to improve communication around patient billing. Nursing and care staff during the day are amazingly kind, compassionate and caring. The night staff could use some customer service training, though my mom seems to love them all.

We picked this community because, at the time the decision was made we felt it was the best fit. After my loved one, moved in things have not been as great as we were lead to believe. We understand no where will ever be the home that they lived in for almost 60 years but there have been some incidents that have occurred that we were less than happy about. In addition, to that the facility is rather large and her vision has deteriorated more and my loved one cannot/does not participate in the activities that are "included" in the monthly fee. Well the whole world is short staffed right now so I guess they are doing the best they can. They have just made a lot of revamping with the staff so we will just have to wait and see. I appreciate, what A Place for Mom have done in helping my family with the placement of my loved one. It was very nice to have someone to talk through our needs with some that had no ties to any of the facilities. Thank you!

They were horrible. I would visit my mom and sit in the room with her for 8-10 hours. Not 1 person would come and check on her, assist her, nothing. They said they assisted her with showers, but she would be in the same clothes as the day before and no towels moved? I would call the administrator or text him. Never received anything back. We finally got cameras in her room (the administrator was aware and a sign was outside her door) , would see aides sitting on her walker and her couch. Eating her ice cream. Not assisting my mother in her kitchen. Wouldn’t even bring her walker to her (mom was prone to fall, and needed it) because they would be sitting on it. Every time my mom would go to the hospital, she would come back and have her meds all screwed up. There were days they wouldn’t offer her breakfast or lunch or assist her with anything. Her help button wouldn’t work so they gave her a whistle. She fell , laying in blood , to weak to hold it or blow for help. Skull fractured!

Overall I was pleased with the facility. Security was good. They took good care of my mom. I didn't think the activities were that great. Some of the staff were better than others of course. I would recommend the facility to others though

I was satisfied for the most part but very disappointed in the HVac system in the Legacy Savannah Quarters.

Thank you for all you do. My grandmother has never been happier. The team is very strong and communicates well, to ensure the residents have what they need, and deserve.

Unless your loved one can really take care of themselves, I wouldn't recommend the community for early diagnosed memory care residents. The community is short staffed overall. The community promised they would be checking on our loved one every two hours, and instead it is three times a day at meal times and when medications are dropped off. The communication with the staff isn't good with the family. They aren't addressing our questions or concerns we have brought to their attention.