New Haven Assisted Living and Memory Care of Tomball

As with any care facility, family members are an important part of the care team. I believe New Haven staff strive to offer the best care and they do seem to listen to family concerns. There was a bit of disorganization with mom's care in the beginning and it was important that knowledgeable family was on board to clarify needs. The environment is upbeat and happy.

My mother had exceptional care at New Haven of Tomball. She was placed into Memory Care and the staff/caregivers took great care of her. The caregivers had activities every day and when weather was nice, all residents would enjoy being outside. I ate with my mom and other residents during meals. The food was very tasty. The facility was clean and smelled fresh. The staff always had smiles and very helpful to the residents. If a resident had an immediate need, the caregivers were available to take care of the individual need. Medications were given on time. I visited on a frequent basis and knew all of the residents by their first name as well as caregivers. The Executive Director and Staff were very helpful with the paperwork for the move in and with other requests. They treated my mom and me like family. There is a Dr. that comes to the facility. Dental Services, Hair Stylist and Podiatrist Services are available at the facility.

I had to make a quick decision for my 81 year old uncle whos health had deteriorated fast. The day after touring the facility, he moved in. The staff, from maintenance to culinary, to nursing, especially the management, immediately built an incredible rapport with my unruly and cantankerous uncle and made him feel at home. When I pick my uncle up, he wants to go back. When I ask him to come to my house, he doesn't want to leave. He is watching sports again on Tv, reading the news paper, and socializing with everyone. This he has not done in years. The facility is exceptionally clean . The staff goes above and beyond with communication and genuine kindness. My uncle says it is the best food in the world. My husband is a fire fighter and paramedic and has been in many care facilities for elderly. He says this by far is the most impressive one he has seen. We both sleep easy at night knowing he is in great hands at New Haven. P.S. I love the décor. It makes you feel at home.

We chose New Haven because the lady that I was talking to was extremely knowledgeable and took her time to answer all questions. We met the staff and residents before we made our decision and also the value was great. The facility is not brand new, but everything inside was brand new and it looked immaculate. My dad does not participate, but by the looks of the activities calendar, it looks like they have a lot of activities provided for residents to participate in. We did have some issues in the beginning but most things have been resolved and staff really go above and beyond. We have been pleased with our experience and I would recommend them to others who are looking.

They have had a lot of turnover. The community is currently without an administrator and there were two previous in this positions. The activities director is excellent, and I think she should be running the community. Her name is [name removed]. It is the small things like the door bell not working...this might be due to the pandemic. The community is very clean.

[name removed] was very helpful and responsive to my questions. The rooms were good sized and clean. The atmosphere was pleasant. This was first place I visited so I am going wait until I visit a view other places on my list to make a decision.

You should look elsewhere, I would not recommend this community to others. The communication was very poor, we had to connect with the regional director to get ahold of someone.

The staff was very friendly and they seemed to care about the residence. I would recommend this community to others.

This place is wonderful and the staff is awesome. It is always difficult to put your loved ones in a place where they give up their independence. However, [name removed] and her team make it easy. My mother is well taken care of and they adjust to her not the other way around. They are quick to recognize medical problems and always caution on the side of being safe. The facility is immaculate. During this time of COVID they have made the best of what limitations they have to work with as far as family interaction. Would highly recommend this facility for anyone needing assisted living.

My aunt has been at New Haven since May of this year. She is very happy there. [name removed]& the staff are wonderful & very caring. I am so happy that I chose New Haven to care for my aunt. She receives excellent care.

I enjoy getting pictures and facetime talks with my mom. [name removed] is always so nice and cordial. I hoping to come for an outside visit soon. I also appreciate all the communication especially with the hurricane and the evacuation plan.

Our Mom, after a fall which kept her in hospital for 7 days, it was determined she could no longer live alone. My sister and I had only a couple of days to find the “right” place. When we walked into New Haven of Tomball, we knew this was it. Since being there she went through a rough spot which was accelerated by the COVID. However, the staff here has completely turned her around. She is happy and well cared for while we are unable to be with her.

New Haven has a beautiful new facility. The staff is always very polite and helpful whenever I come by to visit. I would definitely recommend this community!

After looking at several facilities within 20 miles of our home, my sister and I were ecstatic to find New Haven Assisted Living for our mother. She had been living alone and had a couple of falls, the last of which put her into the hospital for seven days. The doctor said she could no longer live alone. New Haven is a very new facility (opened in Nov 2019) and Mom was only the 10th resident to move into a 28-resident facility. The attention to her and her care has been awesome. The staff is unbelievably caring and shows concern for her welfare daily. We would highly recommend New Haven for anyone that would flourish in a small facility.