New Haven Assisted Living and Memory Care of Tomball

My mom went unwilling and unhappily to assisted living. She is happy and understands why we needed her to be there….. New Haven is everything and more. We are happy she stays here. This is a great place.

The overall feelings about New Haven't is that there are not enough staff to care for the dementia residents. My mom was left alone in her room and her bedding was often wet. I came in one time and all she had on was her top, no pants or continence briefs. She was deathly afraid of the staff there except for one or two people and often screamed and fought with them. She cried so much and since she cannot complete sentences we had no idea what was wrong except that she didn't like it. She fell so many times there and I wasn't keeping count but there seven falls since [date removed], with most of them requiring her to be taken to the ER for stitches in her head, skin tears (a couple were pretty bad), back pain, contusions and so on. Because she was afraid of the staff she could be combative and would scream, also she refused her meds which didn't help. Although she'd take them easily when we were there. There seemed to usually only be two staff members in the building when we were there, not sure how many were supposed to be there during the day. Everyone was always very nice and talked to us when we had questions. But my mom's health was becoming much worse and the frequency of the falls was concerning. We all felt that she was being left alone for hours because she was not one to sit in a chair in the TV area and be quiet. It just wasn't a good fit for her and the continuing falls worried us and we were afraid there might have been something else going on that we weren't being told so we moved her.

The staff was always concerned about Mom's safety, comfort, and well-being. I always felt comfortable with the staff, and knew that they appreciated our family. I highly recommend New Haven to others looking.

I would tell them not to go to this facility. We pulled my husband out after about 5 weeks. After the fact we found out that none of the aides were certified for memory care, which is required by the state. They did not have insurance that would cover any damage by residents.

I would give 5s for all but food. Dad says it's a lot of same food and some dishes were not good tasting. Of course that's an opinion. 4 for food. Everything else has been a good experience. Very happy where he is living. The residents there for the most part enjoy making new friends and socializing with each other. The culture is like a community. Very warm staff.

1) Lack of staff 2) no efficient method of communicating resident needs or concerns with staff. 3) billing problems, drafting bank for incorrect amounts 3) no transportation available to Dr appts 4) Food is good and well presented, the cook loves what she does! 5) activities director is very good, in addition to monthly activities, she plans special events such a Cinco de Mayo and Mardi gras 6) as is probably typical of all AL facilities some care givers are awesome while others don't care.

If somebody asked me about New Haven, I would say it has five stars and is a perfect place for memory care and rehab.

What our family likes the most about the New Haven Assisted Living community is the smallness of it as well as the layout. We really like the staff members that work there as well as the overall care that is provided for the residents. Based on the experience we have had so far, we would recommend this community to other families

I would not recommend memory care at New Haven. The LVN they recommended to do the intake for my husband changed his dosage on his seizure and psychotic medications without consulting with the prescribing physician, his neurologist. Although he was in the memory care center, they left it up to the ambulatory residents to remember to come to meals even though the memory span can literally be minutes.

I worked with residents and patients there. The food is amazing. [name removed] the chef is always asking how to better improve the menue. The residents are always happy and busy. I would recommend the community.

Clean facility. Caring staff. Good director. Excellent food. We toured the community, loved the greetings and friendly smiles we received. Put a deposit down immediately. We love how communicative they are with family!

We toured for the memory care. That building is a little older than their assisted living building and not as nice - but the rooms can be made cozy and lovely with the right decoration. What sold us was the staff. My brother and I chose new haven because the two main caregivers in memory care had both been there 5+ years. They were attentive and kind and we never see them get frustrated. We love the closed in back yard and nice patio, and the sales lady was so knowledgeable. She actually saved us money by hooking us up with veterans assistance and hospice.

I love this place ... Everyone is always on they toes .... Good job you guys....Everytime I just drop in for a visit it's awesome.... The residents are great to be around. Would not change nothing about the facility......

We decided on New Haven because it is a smaller facility with less people. The interactions between the staff and residents was another big thing that stuck out to us during the tour. The director knows everyone by name and checks in on them himself. I like that memory care is its own separate building with only 28 rooms. It is like one long hallway so it is impossible for the residents get lost and also the staff can keep their eyes on everyone. It has been a positive experience and I would highly recommend New Haven.

For us, [name removed] that we worked with in the beginning to get things going was very helpful. Her knowledge of the care industry helped us to understand what we might need when she was being placed. The facility is very bright and welcoming. There is a lot of natural light and it is very inviting. The color schemes are more blue and yellows, just vibrant and that was important for us. The rooms are well lit and the maintenance staff were great with helping to get things set up quickly. The staff go above and beyond and really care about the residents. Anytime we are there and ask questions people get back to us quickly. We have never had any issues with the laundry being done or anything like that, it is always on time. The meals are amazing! We have eaten here a couple of times. She tells us that really likes it here and is comfortable. She is not asking us to go home anymore which is huge. We would definitely recommend them to others looking.

New Haven common areas are immaculate and well maintained. The atmosphere is welcoming and when you enter the building you are greeted at some point during your visit. New Haven staff answers your questions and they are aware of what their clients are going through. They share information if they are worried about something and send pictures when they are doing activities. Common areas bring the residents out of their rooms and there are lots of interactions between the clients. We are thankful they are taking care of our loved one.

The staff at this facility are so nice and friendly and give personal attention to each resident. The nurses are very loving and caring and go out of their way to make sure the residents get the best care. [Name removed] and her kitchen staff always make sure that the residents are given food that they will eat. Several times my mother has requested something special, and the kitchen staff remember this and go out of their way to make sure her request is answered.

We have a very good experience here. Mom has really established her place and truly considers herself home. The whole staff is great and the house managers really understand and care about the residents. The kitchen team does a great job with providing a diverse menu and really listens and accommodates the resident requests. My mom, who is a very picky eater, really enjoys the food and loves the fact she has a say in the menu choices.

We really appreciate how well they work with our loved one, they got him on a good routine and medicine that has really helped. The new director [name removed] seems to be really on top of things and we are hoping he finds new good activities for the memory care side to do. For everything they have to offer and do for us the value is totally worth it and we would recommend to other families.