National Church Residences Lincoln Village

Moved my Mom here almost a year ago. Still having issues with getting her paperwork. Told it was done wrong by former staff. Sounds like they are making excuses. Basement in horrible condition, musty and dirty. At the time she moved in they said they were doing updates, but I have seen no improvements. This place needs a good cleaning and updated. Visitors like my family are addressed rudely. I had requested maintenance leaky window about 10 months ago before shut down. No one on maintenance after hours or weekend. Clothes lost in laundry, room dirty, bathroom hallways basement. Refrigerator has not been cleaned since she moved in. Items mailed lost by facility or not given to Mom and held by staff. Now facility is closed due to Covid so I have no idea how Moms living conditions are. I would not recommend putting a Loved one here. Mom is 92 moving again would be hard on family and even harder on her.

The facility is older, but very clean and friendly. The administrator is new and a little unorganized so far. The company that owns this facility has many in central Ohio and many options available. She was very helpful with contact information

Run. Don't walk away from this place. My mom was in there for nearly a year. It was a blessing to remove her. The administration staff is very unfriendly. I have heard them say negative things about family members of the residents. The turnover of help is amazing. I heard the office manager yell at staff down the hallway. I was there when the alarm went off alerting staff a resident was walking out the door and no one responded for 5 minutes even though they were in their break room. My mother had numerous items missing from her room. The food was not acceptable. Worse quality than cafeteria food. My mother lost 15 pounds while in their care. National residence and the Ohio dept on aging need to take a closer look at this facility and the way the residents and their family members are treated.

I feel good knowing my mom is in excellent care with the wonderful staff that are always available. The community is clean and taken care of. I like knowing that she is offered activities to help her be alert. I feel good knowing my mom is in excellent care with the wonderful staff that are always available. The community is clean and taken care of. I know she likes the food and the good variety. I highly recommend others for outstanding care. to help her stay active. I know she likes the food and the good variety. I highly recommend others for outstanding care.

My father-in-law was there for several months. The staff made excuse after excuse for the unsatisfactory care. They did not give him all his meds, which caused several medical complications. My sister-in-law had to search the medicine room for the medicine she provided but was never administered, and never filed with his meds. Then after complaining about the incompetence and constant need for monitoring by several of his children, they punished him by refusing to let him go outside for fresh air. We discovered unlocked doors and no one at the desk to screen visitors on several occasions. They talk a good story when you are searching for a place for your loved one, but once you move them in its a different world. We know there has been a change of some of the staff, however, I would never recommend this place! Thank god we found a Wonderful place for him. He is happy and well, and all his children can sleep at night without worry.

I made an appointment for a tour when we arrived no one was there to do a tour. I was told they don't work on Saturdays.

We thought that this was more of an assisted living community and our dad would not be a good fit for this community with out mom. But we did like it, and the people were very nice. It was a bit messy, so we weren't impressed with the look of the community, however we believe that it was under construction to be remodeled when we looked at it. They take pride in their activity program, some of the residents were involved in a parade when they were there. The room that they were showed was very big. I couldn't really judge the value or the care services.

We picked Heritage because there weren't too many close choices, and the closest one that they really liked had a year long waiting list. When they first visited, she wasn't thrilled with he building. It was worn, old, and not as fancy looking at as the others. It's not dirty though, it's kept very clean, just an old property. But she went with dad on the first day of services and appreciated the people who worked there. They make up for the lack of appearance with the building. This is one book that you can't judge by it's cover!