Mustang Creek Estates Sachse

Best in the area. We both (a cousin and I) had good friends who had a family member at MCE recently. They were highly satisfied. We loved the layout of the houses (dining, open kitchen, TV area). We loved that meals are cooked in the house and not in large volume. And we were happy to hear, as one of your Sales associates said, "we buy our food from the grocery store".

Mustang Creek has multiple houses which are grouped by needs of the individual! The facility is a house with many bedrooms. The kitchen, dining and living room are common areas. A staff member cooks 3 meals and one can either eat in the dining area or a meal can be brought to their room.

My loved one was previously a resident at Mustang Creek Estates Sachse. Overall, the facility seemed very understaffed and it affected all areas. It was all terrible to witness.

Picked this place because it was pretty new and clean. I would recommend, only if their loved ones were not active. For an active senior who's always been busy not enough for them to do to keep them occupied. They would basically be in their room all alone majority of the time. The place overall is in extremely clean and modern but just not for my mom.

The staff is always outside or entertaining their own children or family members. The patients have to wait for hours for anything they ask for or need. Our family member has fallen numerous times and laid on the floor for long periods of time. When any staff member is asked what happened, the reply is always they don't know, they weren't there, or they normally don't work in that building. The food is unfit, and if someone is unable to open a food rapper, they're told that it's too bad. The rooms are always dirty and if something is said to the staff, they swear that it's been cleaned. The laundry room is a total wreck and the patients are always wearing each other's clothes. There have been several items to come up missing from the rooms and never found. There have been times when we've called to check on our family member and there is no answer from the staff. When we try to complain to the lady in charge, she's rarely available or has a bad attitude. Don't put your loved one here.

The community is great! It is exactly the type of environment my mom needed. The homes have an amazing family style arrangement for the living and dining areas. Meals are home cooked daily. Nothing about the environment feels institutional. The staff is very friendly, welcoming and loving. I cannot say enough great things!!!

All are a 5! This was the best place for my Mom ! This facility does the very best in every category to take the best care of my Mom. The Arabella hospice nurses and aides are amazing as well! Thank you so much for your help in finding this place for my Mom! Based on the experience we have had so far, we would definitely recommend this community to others!

Management was not given the tools, resources or finances to deliver adequate staff or quality care, corporate didn't help them or care either. Corporate for this facility did NOT return calls or answer complaints despite many attempts! The units are understaffed especially the evening shifts. Some staff were very immature and not well trained, one in particular was more concerned with visiting favorite residents and how her nails looked than caring for clients. There was never enough staff on duty and they heavily relied on 2 specific staff to do everything ! Some staff were not trained or qualified to deliver care but they were breathing bodies to fill the gap. Nursing care itself cannot be relied on or trusted to be given without you monitoring if it was done. The so called medical Dr. they claim is on call is a joke IF you call him you will only ever speak to a office staff and a PA. The rehab was a choice of 2 one was totally negligent and the other not much better. If you have a person you truly love don't put them here UNLESS you are willing to be there daily and make sure they are cared for properly and have an outside medical resource. As far as activities go they were designed for primary children not for adults or even for adults with limited ability. Entertainment consisted of a tv in the living room turned to whatever the staff person wanted. One day they were watching a horror movie which was inappropriate and disturbing to many. This place looks nice but what you see and are told is not what you get! I would never recommend them to anyone, unless the person is totally able to care for themselves 100% and is 100% mentally competent and can verbalize to family any inadequacy. Perhaps they have changed since my experience but I say beware and be watchful if you put anyone there.

We like the set up at Mustang Creek. It is like a house and the director, [name removed] is amazing. Staff members are very friendly and genuinely care about the residents. They go out if they're way to see that the residence are well cared for. At least that is our perception of the memory care house. The food is cooked from scratch, in a kitchen just like you have at home. If you have a staff member that is not accustomed to cooking, meals are somewhat simple. Residents don't seem to mind

It's one of the worst places. They were not taking care of my loved one, who was left unattended. The caregivers were often no where to be found, to take care of the other residents.The food was horrible. The staff was not well trained. Beware!!!

The staff is very friendly, caring, and compassionate. They try very hard to do all they can, and for the most part they do a great job. It's just that they need more people, just so that they can check on the patients more frequently than they're able to currently. Also, the food and activities could use a little bit more variety. But overall, I would definitely recommend looking into it for your family member.

The lies ,the promises by the director are so bad and yet the owners believe in that she is doing a great job. In reality she needs a career change and never be allowed to be in any facility dealing with the elderly. The turn over in employees are about every two weeks, bad management. They have 5 houses approximate 15 residents in eac house , they leave the residents alone 30 minutes to one hour with no care givers in the house, most times the care givers are outside between breaks so therefore if your loved one falls or needs an employee they aren’t there,just hope they don’t get hurt too bad like my mom. Housekeeping is non-existent.

They have separate housing for the residents depending on the level of care that is needed - our loved ones bedding was only changed twice in a couple of months. It was not kept clean. There was not enough staff to get things done - there was 1 person trying to do the laundry, cooking, showering and cleaning and it was just way to much. A lot of the staff were nice but just not enough. The meals were inadequate, nothing was really fresh like vegetables. The portion sizes were inadequate and if they did not have anything for them to eat that day they would just order fast food.

Mustang Creek is a wonderful community. They have all of the accommodations they say they do. I would recommend that you stay on top of the care that your loved one needs, and make sure you state things to the staff to get these care types accomplished. The staff does take care of the requests; however, it can be slow for implementation of these requests. There are three meals a day served, and the community tries to accommodate specific meal requests to make sure the residents are eating. They have great choices and it smells wonderful anytime I walk in. The staff are amazing and go above and beyond. They keep the family informed on the concerns of the residents. The staff are very sweet and you can tell they really care about the residents here.

I like Mustang Creek Estates Sachse a lot! There's always enough staff. Each one has their favorites and gives them a little more TLC. They're very nice and kind. There is always someone there to help, and they answer the call buttons and get there as quick as they can. It's a homey environment. It's a smaller community in a house, with only about 10 people, and I like that setup. And there's always two staff members there 24/7.

I will say do not go to this facility. Poorly trained staff, inadequate staffing means there is never enough people and this isjust the beginning of this experience. LOOK AT BBB REVIEWS I EXPERIENCED MANY OF THE SAME THINGS. I SAY BEWARE AND LOOK ELSEWHERE! WISH WE HAD!!

Overall we were not impressed with our experience here. The staff were friendly. One of the main issues we had was getting a call back from management. They wouldn't return our messages. I don't feel there was enough staff to care for the residents. The food was okay for my loved one. They have a chef on site to prepare meals for the residents. This was a nice added touch.