MorningStar at Golden Ridge

Their staff are helpful, knowledgeable, and kind. It's also a beautiful community. The residents and families are consistently happy. They have been amazing. They take excellent care of my dad.

I wanted a place to enjoy living. Morning Star has independent living, assisted living and memory care. Just what I was looking for. Residents enjoy their time here. It is a very friendly place. It is a modern enjoyable residence. Just as I was hoping for.

Lack of staff to patients in memory care resulted in my father being found on the floor in his room for an unknown amount of time. They sent my nonverbal father to the hospital in an ambulance with no paperwork and no one to go with. The hospital nearly entered him in as a John Doe because of this. The day he was discharged back to memory care he fell again due to lack of care to assist resulting in another hospital stay. Again no paperwork sent with him. This happened a third time and the staff advised ambulance care that my father's nonverbal condition and right side weakness was sudden and onset so he was nearly unnecessarily airlifted to a specialty hospital under suspicion of a stroke. Thankfully I called the hospital before that happened. When we cleared out his room, it was filthy. Shoes were missing. Clothes were missing or not his despite other men's names written on the clothing tags. My father had been urinating in drawers and other inappropriate places due to his dementia and it was being left there. No one brought this to our attention. They advised they cleaned every day. I would go and clean it when visiting my father. My father's toilet handle was broken for weeks. I had to address this with maintenance 4 times before it was fixed. When we would visit my father would be wearing other people's clothes and his nice clothing was missing. When I asked why no paperwork was sent with him the staff told me that the printer was broken. These facilities are supposed to provide families a peace of mind that their loved ones are being cared for properly. This facility did the opposite. Some of the staff were incredibly nice and caring, it seems as if the issue fell from higher up in management. It was a lot of overpromising and under delivering, and I unfortunately fell for the initial sales pitch. Do your research and look up other reviews and official reports/claims made against this place before committing.

I would not recommend them because the workers are fun but management not so. [name removed] actually escaped from the facility and they had no camera footage showing how she got out.

My father lived in the independent living casita. It was quite expensive when he wasn't taking advantage of the meals (feeding tube) and activities (got too ill to attend). That said, it's a nice place with nice people.

[name removed] has gotten out of the facility once and the police had to find her and bring her back. The caretakers are kind but disappointed in the staff. I have to cut nails and give her a shower. Management has been a disappointment. She has fallen a few times ending up in the emergency room. I would not recommend them to anyone.

We really enjoy living in a Casita with an attached garage. It is very roomy and accommodates wheelchairs and walkers very well.

MorningStar at Golden Ridge is poorly managed, but we have a great casita with an attached garage and the food is mostly good. The employees are stretched thin and over worked, but they mostly get the job done.

Staff very considerate and helpful. Community health staff very good and ready to help when needed to coordinate with emergency transport when needed.. The only real change to consider after speaking with my in-laws, who are residents at the community would be to broaden the dinner menus. Don’t need fancy things like shrimp and scallop linguine more of the basics. Maybe mix a little more pork and beef dishes. The age group was raised on what we call comfort food.

The best thing about the facility itself is the open concept at the entry. It is more like a cruise ship with lots of windows - bright and airy. The dining room is open continuously until 630pm and not closed off like other places. It is a very pleasant environment. The only downside is that, like a lot of places, there is a lot of staff turnover and some care givers are better than others. Overall, however, the atmosphere is very positive and the residents seem to get along together.

Everyone is welcoming and kind. We did experience a few speed bumps when my mom first moved in, but those seem to have been resolved. Typically, when I bring an issue to someone's attention, they will address it quickly.

The meals are very good quality and I like that the café is open all day rather than specific hours. They also get to know the residents very well. Like a lot of places, I think they are sometimes understaffed, but overall they are fairly responsive. However, I would encourage all family members to stay very aware of the promised services and make sure they are being delivered. Sometimes they do not get to my mom's needs on a scheduled day.

The staff seemed attentive. The environment was clean and welcoming. The price was affordable for a good range of services

I was very grateful for how efficiently we were able to get my mom settled on short notice. The staff has been great. Staff communicated could improve a bit. I do think communication could improve. I usually have to find the nurse etc to find out how things are going. Recently my mom fell again so back to hospital and rehab. We haven't gone back to morning star yet, but now I believe her care will need to be elevated, so we will see how that goes. I did feel like we would have heard from them more during her hospital and rehab stay. I had to let them know how she was doing.

This place is amazing! My loved one LOVES their new apartment there and raves about the food. Everyone there including staff, residents, and visitors. Have recommended it several times already. Honestly from what I have seen they are doing it all really well. They have lots of activities that they publish to residents and have posted on several spots. The food is another. It is served in a dining area that is operated like a restaurant with nice linens and is ordered from a menu. Nothing is institutional many other places have.

We love all the windows and natural light. The staff is wonderful and we love that it is a faith based community. My brother is also in memory care and we recommended it to a friend.

So far things are going well and I am seeing some improvements with my dad. The staff and the residents are all very friendly. Every time I visit they have something going on activities wise. My dad does like the food that is served. I would most definitely recommend MorningStar Senior Living at Golden Ridge to other families. It is a very well - managed facility.

I've already expressed with others how great MorningStar Senior Living at Golden Ridge is! I love their caretakers, they make you feel like you're part of a family. They talk to their patients like they're part of that family too. I would describe their communication as average. It'd be nice if they mailed me the bill earlier in the month, right now I receive it two days before it's due. I realize most of the residents families live in Arizona and I don't. As far as the office staff, I wish they were more responsive and quicker to respond. I've left messages and had to call back the next day because I hadn't heard anything. As for the staff who takes care of them, they're great.