Thunderbird Senior Living

I no longer live there and I know management has changed. I miss Thunderbird Senior Living, but I am where I am supposed to be. Highly recommended for active seniors.

I chose this community based on your company recommendation. Big mistake. Dirty kitchen, very low quality food. Unconcerned management. I will not recommend Thunderbird nor A place for mom.

Many changes have been made by the new management. First the kitchen was remodeled. It took several weeks which understandably caused a lot of inconvenience for residents. Now they are having major phone issues. Dropped calls, one party can't hear the other, calls don't connect. For almost 3 months now without a solution. This is dangerous. Also with the change in management came changes in bookkeeping practices. It took months before my loved ones were charged rent. Double rent in one month could be a hardship for people on fixed income. The interior is in the process of being repainted. New artwork is being installed. New furniture is in the lobby. Big deal. This is just superficial stuff to make relatives and visitor think highly of the environment. The cleaning staff does not to a good job. They come every 2 weeks. Often when visiting I will wipe the floor and the paper towel is dirty. Or paper on the floor is there for weeks. The front desk and management staff are unwilling to do anything extra. My loved one had a package delivery sit at the front desk for days. Now the policy is that residents must pick up their packages upon notification - even if it is at 8:30 pm. Many residents have walkers and mobility issues. Plus every resident walks past the desk at least twice a day. There really is not much care. Unless a resident is in the memory care program. My loved one recently changed apartments and took many attempts for things to be fixed/working. Unfortunately the service at mealtime has not improved. It often takes 30 minutes from order to serving. Still having a problem with service staff turnover. Still having problems with not being able to serve what is on the pre-planned menu. Still having problems running out of food - particularly basics like butter, orange juice, and bread. Also, they (like they former management company) still have meals that are served "buffet style." This is a ridiculous and dangerous situation when more than half the residents have mobility issues. There are internal activities for people who sign up. Not many outside activities available. The rent keeps going up and the service level keeps going down. At the end of the day, if my loved ones hadn't been living at Thunderbird for [date removed] and, weren't on their way to assisted living, I would never keep them at Thunderbird. I would never recommend them to anyone who cares about their family members. I am continuously advocating for my loved one. This is not a good place. My personal experience with Thunderbird Senior Living has been very unsatisfactory, and I would not recommend them.

Where we are now offer's things Thunderbird could not; 2 balconies, washer and dryer in the apt, stainless steel kitchen appliances and two walk in bathrooms and most importantly to me, my sister "happy". I do miss the food and how they offered choices, and the friends I made at Thunderbird, but I've made friends here and the staff is exceptional. And it's affordable; I've been able to save money versus not! Thank you!

The staff are very friendly and helpful. The community is very active, you'll see residents socializing all throughout the common areas. It's a very nice place and I'm happy to have my father living there. The apartments are pretty small, but comfortable.

This place was awful. My loved one had diabetes and was constantly given sugary treats to eat and even developed a diabetic wound on his foot while there and it went undetected and infected because they didn't check him over during shower time. When we tried to leave, they made it extremely difficult and even tried to come after us for more money even with proper notice. I would NEVER put my loved one here again. Nasty people.

Overall I am happy, took a while for my folks to get in the groove with staff etc. I like that they have all levels of care, independent, AL and Memory Care...My folks are in AL, but we will be moving them to memory care in the next couple of months. There was a bit of a hiccup when Stellar Living took over in March around cost ..but I was able to work through that with them.

Everyone is friendly, helpfull, caring. Meals are well planned, tasty, and friendly caring food attendees. Facilities are well maintained and clean. Daily activities.,outings, etc.. laundry rooms or caring laundry service, feeling of being safe..Pet friendly,

5 stars all the away! I just think everything is perfect there for my dad. He is leading a much better quality of life. We chose this facility initially due to the price and the included meals. I am recommending Thunderbird to everyone. If it wasn't for the weather, I would move there too

Everyone is always smiling and friendly. There are lots of things that need to improve such as the food, activities, etc, however raising the rent to senior citizens that's already living on a fixed income, really needs to be looked at and considered.

I'd say there is a lot of constant change. I'd recommend the facility.

Took my Dad for a tour. Immediately felt the welcoming and warm vibe of this home for many. The food is great. My Dad couldn't wait to move in. A month later, he's in. His apartment is comfortable. He's made new friends. Has mobility with the shuttle service provided. Lots of fun things to do. He's really enjoying his new home. Thank you so much for helping us find his new home. You guys are the best.

The residents for the most part are wonderful and kind. I made a number of friends while I was living there. Thunderbird has been under new management since Dec 2023, they are Stellar Living. They are making many changes (too numerous to count). I'm confident it will be a better run facility at some point. I'm glad for these changes for the sake of the residents, they deserved better than what was before Stellar took over. My biggest complaint was the food and food service. It was terrible so I moved to another place. Stellar, is however, completely updating the kitchen and they are installing AC. So Bravo for all they are doing!

Staff very nice especially [name removed]. Food could be better hopefully when the new kitchen is finished. New comers not very welcoming to the old guard. Activities director really good she plans well transportation good service very good. Very nice pool area and well maintained . I would recommend this place to others.

It was less expensive and food very good. I would recommend to others.

Couldn't have asked for a better place for my mom. Administrative staff were so helpful throughout the whole process. Especially important as I live in New York State and trying to coordinate things long distance. I was with my mom during the move and had many opportunities to dine with her and interact with so many people. They really went above and beyond to welcome her and make her feel comfortable. I would highly recommend Thunderbird to anyone looking for independent living for their loved ones.

I am currently a resident at Thunderbird Senior Living and everything has been great for me at this facility so far! Every one of the staff is just wonderful! The cleanliness and friendliness is great. The care services, food, activities and value for cost are also great. Everything has been great! I love it here. I would highly recommend Thunderbird Senior Living to family and friends.

I would say, staff are most gracious and the residents seem friendly and happy. We picked this community because of the location and price.I would like to add, the kitchen cooks do not know how to make pancakes. Every time I have ordered them they looked awful and they tasted just as bad. Pancakes are not hard to make but I definitely wouldn't serve what they have been serving it doesn't speak well of the kitchen and the quality that the cooking. I would also like to say that it would be nice if some of the ways staff would make eye contact, with people when they walked into the dining room, just a friendly hello welcome in someone will be with you shortly. Please find your seat. Sometimes it feels like they don't even know you're there maybe because they're stressed. I'm not sure, but a greeting would certainly make a difference. one other thing, I'd like to see addressed, the back door by the scissor gate although residents may have a key for this door it is not easy to open, because the tumblers inside the lock do not respond well to the key, the lock seems very loose and the key you may stand there for five minutes trying to get the key to open the door and that can be very frustrating if you're trying to get in the door and you have to go to the bathroom and you still have a ways to go once you get in. One more thing back to the pancakes. If I may, I would be willing to volunteer my time to show how pancakes are made. I also have a recommendation if a mix is used because what they're using they left out part of the ingredients because it was more like a crepe as a pancake I just can't over emphasize how terrible they were but I would be willing to teach somebody how to make pancakes from scratch or again. I have a recommendation for a pancake mix that is just out of this world. All you do is add water, so that's it thank you and I appreciate the opportunity to have someone ask me about these things because it does make a difference to the all overall satisfaction of everyone when you ask the questions that are sometimes difficult.