Palos Verdes Senior Living

We would give high marks for each of those categories and we are pleased with how my mother is being treated. I believe we are able to give each category a 5 at this time. My mother seems pleased with her care also. She doesn't participate in many of the activities as she is 102 years of age and doesn't care about all of that. She enjoys the meals and has gained weight. Overall, Palos Verdes is doing well in their care of her.

I have mixed feelings about moving my mom here. Let's start with the good. I loved the people working there. Many were very kind to my mom and very helpful including the people in sales, front desk, and the kitchen staff. The place was very nice aesthetically. It was newer and modern and didn't really have the " old home smell" of many places. The apartments in independent living were pretty spacious and mom really liked most of the people there. Let's talk about the not so good. First off, the food really wasn't very good. I heard complaints from my mom and also from her friends. Next up, my mom didn't really do a lot of activities but I thought there should be more to do. Finally, they invoked the 2 week move out rule because Independent wasn't working and she needed memory care. 2 weeks is not enough time to move someone into MC with no diagnosis. After 1 week, I was told 30 days is fine to move but i dealt with it. I moved mom.They kept comm. fee $[removed] no refund after 6 wks there.

The staff are amazing and very compassionate. Can't say enough kind things about them. Food my father rated as a 4 but that may be personal preference. He used to very spicy food and this is definitely more bland. Obviously best to meet the needs of most elderly people. Cost for value would be ranked higher if he were only an independent living or needed less assistance. Once you start adding on additional medication or services, it does get to be quite expensive.

Mom really likes her place. The staff is very friendly. It is a very well-maintained and clean facility. Based on the experience we have had so far, we would recommend this community to other families.

My in-laws needed to move to assisted living. Using the checklists and recommendations from APFM, I visited five facilities, some recommended and one not. Palos Verdes Senior Living was by far the best place for them. It is a home where the staff is warm, welcoming, helpful, kind, and family. They love where they are and who they are with each day. Every member of this extended family has made them feel welcome and cared about.

Since COVID, the quality of programming and services at Palos Verde has been steadily declining. The food service went from high quality options to bland Sisco cafeteria food. Activities have been minimal, regular turnover of management has provided no leadership and supervision for high quality care. The day to day caregivers are doing their bast to provide quality care and attention with limited leadership and support. While costs have been consistently increasing, care and quality has been in a steady decline. We are very disappointed and hope our regular reviews of service will promote change and improvement.

Most of the top officers have recently been replaced with new, very competent people. I am hopeful that some positive changes are underway. New Director of Sales: [name removed]. Executive Director [name removed]. And wonderful new Director of Entertainment & Programming, [name removed]. Food Service is under major overhaul; both cooks fired. My personal observation is that the Corporation needs to purchase from a better food supplier. NOT CISCO! Cheap cuts of meat, fruits & veggies that are NOT fresh ; too many pre-prepared (frozen) entrees that are simply pitiful! Meats too tough to cut with a knife (full of fat & gristle). Too easy to attempt to hide or disguise... a new sous chef is being brought in in addition to a new regular chef. I just received this information today. The facility is kept in pristine condition; everything very clean and well- maintained. The grounds have lovely gardens with flowers maintained year-round too! Activities are expanding & becoming more creative. We have a pool: no water aerobics or exercises offered. Why? Too hot? Too much liability? Oh well, we have excellent OT & PT offered in our second floor gym! I am benefitting from them; have graduated from a wheelchair back to my walker!! Hooray!

Good care but not an extravagant place. Staff is nice and this is a good group to work with that is not too large which is what we were looking for.

I was very impressed with [name removed] and my experience with A Place For Mom. I thought it was going to be some sort of high-pressure sales and they get something out of it so that's why they wanted to do it. But it really is out of care for our parents. We found a wonderful place for my dad and [name removed] was so helpful and gracious.

We brought our stepmother to Palos Verdes after she suffered an acute episode of liver failure and was not able to live by herself at home any more. The staff was very helpful and accommodating the entire time she was there. The facility was clean and modern and had everything she needed.

I have never enjoy anything this nice. The staff is excellent. They take care of me 24/7.

The facility is clean, nicely decorated, and very well run. Staff is caring and efficient. Meals are good but could use more variety and choice of additional seasonings. Transport team is outstanding.

I am amazed at how clean the building and grounds are! Staff is friendly and very helpful - I have my favorites and am sure most people do.

I enjoy the meals because I feel I am with family. Activities (especially team trivia) are fun. Housekeeping makes living here easy, and my apartment is kept clean. Music presentations (with popcorn!) make Friday afternoons an enjoyable time.

My experience here is a pleasant, friendly, and enjoyable. The building is pleasant and clean. The people I have met are friendly and pleasant.

The staff is all fantastic... They are so attentive and personable. Mike was great. Mom had already moved from her apt on the 3rd floor to the 1st and they made it so easy. It's just the right size facility which makes it so easy for mom to get around. She's used many of the amenities including physical therapy, daily group games, library, etc.

Many positive things about Palos Verdes Senior Living. But the best was the caring nature of the staff. My mom always had positive things to say about her “helpers” and the staff seemed to have my mom’s best interests in mind.

Palos Verdes was the answer to prayer. Every single person we dealt with was kind and truly professional. They treated residents with compassion, the facility was clean, comfortable and well kept. The food was excellent. They helped us through a very difficult time. I highly recommend them.