Morada Lake Hefner

We chose Morada Lake Hefner because of [name removed] ( no longer there) was so sweet and patient and professional to us, she really made us feel comfortable!! Very professional and personal staff! I highly recommend this facility to others looking!

I honestly am not sure I'd recommend.

My loved one was previously a resident at Morada Lake Hefner and the experience was not too bad overall. The value for cost was good. Based on our experience, I would recommend Morada Lake Hefner to others.

What our family likes the most about the Morada Lake Hefner community is the staff members, they are friendly. Based on the experience we have had so far, we would recommend this community to other families

My loved one is currently a resident at Morada Lake Hefner and at first this facility was a great place. Everything was going great for my loved one until the facility was bought out by Morada. I'm giving this review so that others can avoid this place. I would not recommend any facility that is owned by Morada.

I would recommend it. Nothing special but not a run down scary place. No complaints really. Staff does a little better job but I think with moms condition, it's tough for anyone to handle her...

We picked this community, for our loved one because it was smaller and more one on one care. They offer great care, and great meals. I would recommend to other families.

Suggestion for improvement: they could hire someone who can handle the responsibility of running the facility. The Executive Director who is there now makes way too many promises that can't be kept. I found out when I was there that he is the third Executive Director in a year. The nurse who was there was also the third in a year. She left also. She told me that she was going to work in a prison where they have to follow all of the rules and regulations. I am not making this up. I'm quoting her verbatim. I was promised that the "chef" would cook things for me that I could eat with my stomach problem. This did not happen. Although, the one chef [name removed] tried very hard. She was only there three days a week because they cut her hours. I ended up having to buy a lot of my own food, which I think is ridiculous given the amount of money that I spent to stay there. Don't even get me started on how they changed me from a Respite to a Resident without my knowledge so that when I tried to leave in the first week of February I didn't get my money back because I didn't give 30 days notice! I was totally unaware of the fact that I had to do that. I was also only given a copy of all of the rules and regulations, etc., etc. a day before I decided to leave. I would not recommend this facility to others. I have heard that they have new owners. I do hope that they get that place running better. They have residents there who are in danger of falling and do fall on occasion. The place is simply not safe unless you are fully mobile and don't have Dementia. I was told that it was not a Memory Care Facility, but they have several people who have Dementia living there.

I would tell them Northhaven may not have been the best choice for my father because I think they were not prepared for the level of care he needed. The staff, with the exception of 2 people- one being the charge nurse, were very friendly and went above and beyond to make dad feel welcome. For the most part the communication with the staff was good. The cook and a couple of the aides were exceptional. Northhaven contracts for home health, PT, and OT. It would have been better for dad if they had been in-house. My father passed away on [date removed] from an infection in his foot that led to other problems. He was extremely depressed while at Northhaven. I believe the entire medical system let him down but I am thankful he is with the Lord.

Wonderful facility everything about it is over-the-top wonderful! We are very pleased with Northhave Place! and everything about it! In fact, my aunts probably going to be getting a one bedroom to move in with her husband after the first of the year that's the plan so!!

I'd like the residents go on a few outings. Of course maybe they don't do that due to covid or lack of transportation. I'm not sure if the policy on outings. I will say it is a wonderful place and my loved one has been very happy. The workers are kind and interact with the residents. The staff has been kind to us when we visit. We picked this community because, it was smaller and very home like feeling. We loved [name removed]! It's also close to our home.

We have experienced wonderful and caring care staff. But there is zero management that is local. The current management is all corporate because they fired the longstanding local director of nursing along with the newer executive director - for cause - and the place is not functioning without local management. Corporate has been very responsive and helpful to me and is trying to make changes. But they simply can't get the place organized without a local management team in place. For instance, showering of our loved one and laundry service have gone by the wayside. The facility itself is nice and had a good reputation previously, but it's a messy situation right now.

The communty is very clean and neat. I would recommend

We've had a good experience here, much better than the place my loved one was at previously. They're attentive and have a good crew. The director has been great, and she lives just down the street. So she's very available if they need anything here on off hours. The care has been very good. Our biggest complaint is the food is not the best, but you do have choices if you don't like the main meal. I think all places like this are pricey, but the cost seems equivalent to other places. I would definitely recommend them. They could do better on activities. But when I hear about other communities having extensive problems with staffing, I'm grateful that's not the case here. They might have lost some people in the kitchen recently, but other than that they seem to be relatively fully staffed.

Our loved one was only there for a short time and our family was not satisfied when it came to the care services, we thought they misrepresented themselves, and did not follow through with the things they promised.

I thought that the director was really friendly and nice, and very helpful. It's a little tricky because Covid happened pretty quickly after we moved in. At first we were delighted. We loved it and were so excited, and my loved one was doing great. It's not really anything they did, it was out of their hands with the required restrictions. But all of the outside services and therapies weren't allowed to come in anymore, and my loved one started to decline. I really don't have anything negative to say about Northaven. As far as I know they were good. I was worried about the potential for things to go downhill not being able to go inside anymore, but I've not seen anything that's been concerning to me.