Monte Vista Village

We moved my Aunt in a couple of months ago, and it’s perfect for her. The grounds here are beautiful and her apt a 1 bedroom , is very nice and roomy. Everyone is very friendly who live here, and they have my Aunt feeling right at home. This move has been good for her in so many ways. Though me or her other 2 sisters, would see her several times a week, where she was living was very isolated. Not anymore, this community is very encompassing, and has made her feel right at home. Meal times are great for socializing, and she does attend happy hour. Due to her eyesight issues, she can’t really participate in most of the other activities. The one complaint she expresses, is the food. Of course it’s hard to feed that many people, without complaints. Her biggest is the food is cold by the time they serve her. As for quality & taste, sometimes she does not like something, but that is going to happen, and overall, the food is fine. The best part for me, is I know she is happy and cared for.

[name removed] and [name removed]are fabulous and consistently maintain the facilities and mom's house. [name removed] is always available for maintenance and repairs and is super helpful with any request we have made. Most of the staff are absolutely wonderful, especially [name removed]and [name removed]. However there is another admin who is just not very pleasant to work with. She is in charge of compliance, so that must be hard, but her attitude is off putting. [name removed], who is the head chef is amazing. Just wish they had more consistently healthier choices. They recently hired a new assistant chef and the report from mom is that he is making good food and it's an improvement. [name removed]is in charge and does an amazing job. So many wonderful, creative ideas for activities and a completely full schedule with plenty of choices and diversity of physical, social, and mentally stimulating activities. [name removed]has worked with us to afford her home & care even through continuous increases in rent.

They don't really honor the contract residents sign. When my sister moved in her contract said laundry was free. That's one of the reasons we went with them. Most other places charge. 10 months after she moved in they started to charge [fee removed] a month. That's a lot when you are on fixed income. To make it worse they told the residents who decided to do their own laundry they couldn't use the big laundry room on the premises. That was reserved for paying residents laundry to be done. They have a few small areas that have one washer and one dryer that they are allowed to use. When my sister moved in they told us that they raise the rent every year around June. They said they don't raise rent until you have been there for one year. And the raise is 5% a year. Well they raised my sisters rent 8% after 10 months. My sister is going to stay there. But I don't trust anything they say or even write down.

My Mother passed away on [date removed] at 100 years old. Since Monte Vista was taken over by Pacifica it sent down hill. They threatened us by saying she had to move asap. I have filed a complaint. Not a happy customer. They lied to me on numerous occasions. My opinion will be before Pacifica took over - This is when Monte Vista owned it, when Pacifica took over-0. Nurses left maintenance workers left cooks left. My Mothers rent from [fee removed] a month to [fee removed] a month. We asked why in less than 1 week rent went from [fee removed] to [fee removed]? I am filing a complaint with Social Services. I don't like threats to me. I can go on and on but I won't/ I am waiting right now for a representative to call me/ Also my Mothers roommate died three days after my Mother left the facility. She was in great health and not like my Mother at all. She was waiting for a apartment to come up

Lovely grounds. Kind and caring staff. Good food. Nice amenities and fun activities . I would highly recommend Monte Vista Village to others looking.

Was very impressed with this beautiful environment. The surrounding neighborhood is average but the Monte Vista Village was a real treat. The Office Staff and Sales Director were very helpful to everyone in the area. Pleased with the units I was shown - hope to live here after I sell my house. Great place to age in place.

[name removed] and Monte Vista Village made the whole move in process very easy and all was handled great for my father. He enjoys the walking paths and his meals and his studio. Thank you for everything.

The tour was very informative. I had use the bathroom Next to the reception area. The bathroom was not clean and it was very narrow. I could not drive into it with in my W/C so I really had to be careful as far as safety.. the apartments were very nice all level ground and each apartments. Landscaping was beautiful with lovely flowers and the surrounding scenic tropical atmosphere. Activity menu can keep you quite busy if you’d like to be. As far as the meals, I did not really sample any meal. I met a few of the residents, which is very nice. They seem to be very friendly. And I do plan to become a resident at Monte Vista Village .

I definitely would recommend this facility. It's a very healthy environment with a lot of fresh air, good activities also. My mom is thriving there. Great staff, also.

All of the staff, from the front desk to the maintenance, are friendly and helpful. Everyone there seems genuinely happy to be working there. Communication is great, especially in response to all of my inquiries. Their dining room is family style, which really promotes relationships and the food is great. They always offer an alternative menu as well, which is great for those of us who don't eat meat. The residents rave about the soups. The move in process was easy and they even have a resident welcome committee, which made my mom feel special. I would highly recommend Monte Vista Village to others!

They are responsive to the needs of their residents. My sister lives this place and the activities they offer. I speak to other residents there and they have lived in other places and they all like Monte Vista the best. Based on the experience we have had so far with Monte Vista Village, we would absolutely recommend this community to others,

move in was easy! Staff has orientation ready next day. Meals re good - love the restaurant style set up

Wonderful place, has everything I want, and more. The staff has been very wonderful. The food is very good and so far all of the people I have met are great!

It is a nice peaceful place and the surrounding neighbors that I met were very mindful and appreciative of the care taken to keep the place up I really like everyone I et on the staff and they were all super nice.

I think Monte Vista Village is a great assisted living community, and my Dad is really very happy there. They have very good food too. It has been a great fit.

It would be nice to have longer time frames for dinner to allow residents an opportunity to eat later, and to make sure there is enough food available for all the residents to eat. Dinner starts at 4:30. [Name removed] is awesome! Whenever you ask [name removed] to get something done, it gets done. This individual is a five star in my mind!

Staff is friendly and I appreciate the immediate attention to any of my concerns. I lived in another community before and I am much happier here! I like the beautiful grounds and the Sales Director is wonderful.

Monte Vista Village is excellent. I would live there if I needed to. The staff were always so helpful and kind. The person I knew that lived there was very difficult, but the staff went above helping her in every way. Lots of activities and ways to interact if you want. The grounds are beautiful and quiet. Extra services provided, such as meditation, are affordable. 5 star all around.

What stands out to us about this community is the size of the apartments, the garden like grounds, and the staff friendliness. The Sales Director, Administrator, and head of Residential Care are all great. They're very kind and helpful. The facility offers activities. They provide housekeeping and it's always clean. I would recommend them to family and friends.