Milestone Senior Living Cross Plains

It has been a great experience. The staff and Administration are fantastic and always ready to help. It is such a homey environment nestled in the hill amongst the country view! I have been to bigger facilities and was treated more like just a room number than a person. People here all know my name and I am treated like family.

Mom's care givers were awesome! Very pleasant to talk with when we visited. I could really feel their sadness when mom did pass.

Awful. Corporate demoted the administrator and replaced with corporate people, or several short lived adminins. Resident care neglected. Safety checks are not done. Good staff members have left out of frustration with complaints not being addressed, low wages, lazy coworkers. Most staff are useless or don't care as to how to handle falls, answering pages in a timely manner, speaking to residents with Dementia, getting them up, dressed, and meds given. Laundry piles up and some of it is put in rooms not put away for them. Even tenants on Assisted living side are being ignored and not taken care if. They market the heck out of the place with ridiculous slogans/ campaigns. Red carpet treatment for example. What a joke. Residents had moldy and urine stained furniture for over a year. It was cleaned constantly but beyond cleaning. Ripped cushions, etc. Great idea to put fabric covered furniture where everyone is incontinent. 1 washer broken for over a year.

My loved one was previously a resident at Milestone Senior Living Cross Plains and overall our experience at this facility was good. The only thing that wasn't so good was the activities, there was lots of TV watching. Otherwise, things were great! The cleanliness, friendliness and staff were great. The care services, meals and value for cost were great. The staff was very friendly and patient with the residents. The food looked good with a nice variety. Overall, I would recommend Milestone Senior Living Cross Plains to others.

We moved Mom to a skilled nursing facility in Spring Green. Milestone lacked the staff to provide for the care plan they developed when Mom first arrived in March. Delayed response time resulted in Mom trying to do more than she was supposed to and falling several times. Their unwillingness to provide assistance unless asked and Mom's attitude that she can do it on her own resulted in a decline in her health from the falls and growing inability to care for herself.

The initial meeting was great. Nice tour with a lot of useful information. [name removed] answered all our questions and some we didn't even think to ask. We spent almost 2 hours talking with him. Really eased our minds. We have really enjoyed visiting mom. The staff are all so friendly, it is always the same people. We go during the day and it is always the same 3 nurses and they are outstanding. They are great with communication and always let us know what is going on and are responsive to her needs. The pay is all inclusive, it increases as the care increases. The layout is great and easy to navigate. I would absolutely recommend them, I think it is one of the best in the area.

This is a nice, secluded place. They have comfortable rooms for the residents. The staff are friendly. The community is close to family to be able to see our loved one easier. The doorbell response time from the staff could be improved, as it does take a while for them to respond. The room has nice windows and private bathroom for my loved one. The community is able to provide medication management, bathing, and dressing assistance, and the community works well with hospice.

Overall the cleanliness of the community and our loved ones apartment most of the time is good, sometimes our loved ones bathroom could use a little more upkeep. We are very happy with the quality of care our loved one is receiving. The meals and dining service has been a nice experience they are very accommodating. If our loved one does not want to eat in the dining hall they will bring up her food with no issues. They also have really nice activities going on.

Our loved one at Milestone seems to be really happy with the meals and dining service. The value for cost is comparable.

It was a newer building and has a lot of rooms, the people were very friendly, and the price was reasonable. Our loved one has not complained about the food, I would have to give it a four out of five. We would recommend this community to a family or friend.

The facility was clean and the director indicated that there was a lot of interaction between the memory care and assisted living areas with activities. There were several residents walking around or using wheelchairs in the halls and the director greeted them and knew them all by name. The level of security seemed good, but we would need to understand that a bit more. They only had 2 rooms available at the time of the tour. We were there in the evening so there wasn't much activity to observe. I don't completely understand the pricing. There is a flat fee and then a daily fee based on the level of care that is needed, but I couldn't get a good understanding for how much the daily fee could be or what the range would be.

They are doing very well I love the community and I love the people. My dad has to wear a wristband and if he gets to close to the doors they will lock, I feel good about him being safe. They have handrails all over for fall risks. This community is well lit. They have 3 large common area spaces 2 with T.V.'s and one diningroom. The food is good and the menus are healthy. The staff engages him to join the activities like singing and music. The staff are easy to get a hold of and they answer my questions quickly. I would recommend this to my friends or family.

I have no complaints about how things are going for my loved one since she has made the move into this community. The staff are very easy to work with and I am comfortable with the quality of care they have been providing my loved one. Overall great place and I would recommend it to anyone.

My experience with [Removed] at this community was very pleasant. She was great to work with and did an awesome job during our tour. Everything they had was set up wonderfully and they had lots of great amenities available to the residents. I liked how clean everything was and that they record everything on a computer not paper. All of the residents also get pendants to wear around there neck in case they need anything at any time they can just press the button on the necklace. The staff members also wear pagers that connect to those pendants so they have fast response times. This place was a top choice it was just very far from my family.

I was happy to see that my friend had received great care at this community. He was happy with the staff and the care he received. The food was appealing to him. They did have activities, but he did not participate. The community was very clean and he was happy here. I would recommend this community to others families for excellent care for a loved one.

The Milestone Senior Living community was a very well maintained place which we really liked. The staff always did a very good job keeping us informed on my fathers progress. The complex offered a large variety of really interesting activities .

I took a very quick and brief tour of this place. The staff that i got to meet were friendly. I didn't like the location of it. The activities that they offered weren't gonna meet my loved ones needs so that's why this place didn't work out. It was a pretty new community, there weren't a lot of people living there yet.

Christine, Bobbi and the entire staff at Milestone in Cross Plains have gone the extra mile to make sure that everyone is happy with the apartment. The fresh flowers available weekly is a welcome extra perk that we love. I'd highly recommend this facility for your loved one

We feel the staff at Milestone are under qualified.