Maplewood at Newtown

I searched several communities in Connecticut for my Mom including Maplewood in Newtown, Churhill and Ridgefield Crossings. We chose Maplewood in Newtown because the residents and staff we met were friendly, the turn over among staff was low, the community has been in Newtown for over ten years and the nursing team was experienced and had a LPN on site 24 hours per day. Since my Mom has been living at Maplewood, she has been eating more healthy, gaining more social interaction, intellectual stimulation and meeting new friends. Initially, my mom was not happy moving. But she is thriving and I have peace of mind that she is well cared for and living in a beautiful place where she is safe.

BEWARE!!! Maplewood employs thieves. Items missing from room and even Jewelry stolen off vulnerable resident in their sleep. Management will welcome you with open arms to join, but turns their back when employees prey on the elderly. Disgusting. Don't let the shiny new building fool you.

Agree with this review: This place is understaffed at all levels and the staff talks openly about it. The aides, nurses, dining staff and the activities staff are very friendly and call all the residents by name. The management is terrible and does not adequately address concerns. If there is a concern, one has to go thru hoops to address,; and then when addressed, it goes back to "same old" . Pretty is as pretty does - this place does not do pretty!! Go elsewhere.

My mother in law spent 5 years at Maplewood in Newtown (2012-2018). It is amazing how quickly she flourished ; water, good meals,surrounded by friends from the past and her family and successful encouragement to participate in activities (in & out of her new home). Staff were always patient and caring. Unfortunately staff turn over seemed to be more than average. Consistency of care lacked & communication was insufficient and/or simply misinterpreted. Her financial resources quickly were used up by the end of 5 years. Costs increased significantly, mostly due to facility needs, not entirely due to care needs. During our intake (2012) my mother in law expressed her worse fear, which was "to be kicked to the curb". She was assured her new "home" would not do that. By 2018 Maplewood was "kicking her to the curb". Regrettably, these last few months of my mother in laws stay at Maplewood were not her best. She fractured her hip sometime during the night (unbeknownst to staff) , but was able to tuck herself back into bed. Morning staff noted she was in pain when they tried to get her up for breakfast, and she was then sent to the ER. Later during these same few months, family noted a missing front tooth. Staff were unaware. Family was concerned, asked for oral evaluation by Onsite dentist. But that Dentist was unable to see her for another 3 months. Shortly after this incident while in a common area of the Tides unit she "tripped & fell" (and fractured her hip again!!!) during a verbal altercation with another resident. Unfortunately staff were not in this area when this accident happened. Maplewood does have cameras in these common areas; but, we have been told that they are old and do not capture images well. It would behoove Maplewood to increase resident care staffing, pay them better than average pay (Maplewood is considered a first class community , their staff should be compendated appropriately) , staff should be better trained in matters concerning work with residents experiencing symptoms of dementia. Many funds are spent on cosmetic updates to the facility, perhaps updating the cameras would be helpful, both for security as well as safety of the residents & staff. And it would have been nice if Maplewood did have a few Medicare/ Medicaid beds available for those residents who have spent 1/2 million + toward their care there already.

Maplewood at Newtown is a great place. The staff is so friendly and they really seem to care. They were very accommodating and answered our needs right away. They take such good care of my loved one here. The food is great and when I sit with the residents while they are eating they are talking and so happy. They post a list of scheduled activities to choose from each day. There are so many activities to choose from. They have the residents making flowers, painting, have their hair and nails done. They take them on outings. Some of the activities have fees, but many are included. Their commitment to the care of the residents is truly wonderful, they even stayed through the night during the snow storms. I feel that she is in a very safe environment and well-taken care.

This place is understaffed at all levels and the staff talks openly about it. The aides, nurses, dining staff and the activities staff are very friendly and call all the residents by name. The management is terrible and does not adequately address concerns. Communication is poor at best- there are no processes in place to communicate residents needs in between departments and back to families.

Beautiful facility, staff very friendly, patients very friendly, BUT.. no communication WITHIN staff: different opinions or reports to us from SAME staff or different answers regarding a problem from DIFFERENT staff. Although staff was pleasant, I didn't feel they knew or remembered to care for them as people with unique types of Dementia at different levels. At times they were disheveled, their apartment was dirty, and we still were doing nursing care. when visiting. ADVICE: Before moving your parent(s) in, meet with staff, go over their medical history, their meds, what works, what they need help in, who they should call, and who YOU can call, This will help with a smooth transition, avoid unnecessary problems, and make this work.

My loved ones have only been here a short time, but so far we're all very impressed with Maplewood at Newtown! My loved ones seem happier and more relaxed now that they are getting some help, and my family is much more at ease knowing that they've got someone looking in on them. The staff here made the entire move-in process very easy, they really helped with the paperwork, and even helped my loved ones hang some paintings once they were settled in!

My mother has mild dementia. She was living independently until 91 years old, still strong and able to take care of herself. She began to show signs of paranoia and mild dementia. Because she was so independent, the other facilities that we looked at decided that she needed to be in a 24 hour locked unit with Alzheimer's patients (this is for someone who was able to shop, cook, clean on her own)! Basically they were afraid she would simply leave and were not concerned about what was right for her, but what was easiest for them. Maplewood was a different story. They took my mother into a unit where she is able to interact with all of the residents regardless of their mental status. She can eat and participate in activities with everyone. But, they do provide extra assistance when she is stressed or paranoid. Her wing is locked at night, but not during the rest of the day. I can't speak more highly of Maplewood's devotion to meeting my mother's needs. The staff is amazingly kind. The food is fabulous. My mother still wishes that she could live independently, but she can't and I thank God for Maplewood.

This is an all over excellent community. It's clean and the staff is friendly. I would recommend this to anyone for their loved one.

Maplewood has declined in the past few years in terms of service yet costs increased. This is unfortunate since they were on an improvement path as a turnaround story. Facilities are nice but the very thing that elders need with experienced and caring providers has diminished. A very qualified, and key employee, (activities director) who left was finally replaced after several months by a college student with no experience. The reason for taking so long was that they were "carefully screening applicants". Activities are half hearted. Residents are not encouraged to join, events are left unattended or don't even happen. Results suggest that they were looking for a low cost entry employee. Aid staff are nice but seem overworked and therefore not able to provide care as advertised. And are told not to talk to families. Staff in dining are very nice but food is sometimes overcooked and tastes like leftovers. Yet they advertise farm to market. The good news is that the facility has recently been cleaned and painted outside. I guess that's where the price increases were invested.

My loved one hasn't moved in quite yet, but after all of my tours and the work I've done with the staff I've had nothing but good experiences with Maplewood! The facility itself is well kept, clean, and very nice looking. The staff, from the caregivers to the administration, have all been very friendly and easy to work with.

This place looked incredibly, it was like a nice country club. Everything was clean and well kept. However, during the tour we noticed that the staff were not very friendly with the residents, they seemed irritated with them. The residents just didn't seem happy in general, and we didn't feel like it would have been a good atmosphere for our loved ones.

It's okay. My mother has Alzheimer's so nowhere is going to be perfect but she's getting good care. It's very clean and they're very friendly. The cost is very expensive, I have to say, but it's expensive everywhere. They're probably one of the more reasonable places. They do have a Tides program which is a mid level memory care program. My mom spends some time in that but mostly she's in the memory care.

My mom really liked this place but when she went to visit another, that was just the right place for her. It's nothing against Maplewood which is a beautiful place and the people were awful nice.

This place had a very elderly population and they seemed much more quiet and less active because of their age. There were a lot more wheelchair bound people here. It's not the kind of crowd my brother would fit in with.

NICE! Great location, nice country setting. As nice as Brandywine but newer or newly remodelled.10 year old facility, remodelled 2 years ago.Willing to negotiate some on price.

Visited and was very impressed by this facility.