Maplewood at Stony Hill

The decision to place a parent in a memory care assisted living is one of the hardest decisions a family can make. Maplewood at Stony Hill not only understands this, but exceeds expectations starting with the very first contact. Maplewood’s staff has provided our mother with the comfort and safety the likes I have ever seen, compared to other facilities. The communication between the staff and our family is open and they are accessible in a timely fashion that beats all others, even beyond the medical industry. Above all, the compassion they provide, at all levels, gives us the peace of mind that we made the right decision. Maplewood at Stony Hill has achieved a state-of-the-art senior healthcare network, with unparalleled compassion, in a beautiful sensory hospitality property that we now proudly call home.

Very professional, caring, responsive, very clean, lots of activities.

Overall experience - so it's been good but I'm in NY and he's in CT. Seeing the place was easy, getting him moved and his room set up before he got went smoothly. The downfall is that when he first went there [name removed]-the 'sales lady ' would call and update me at first to let me know how he was adjusting. The other staff do not. The place is pretty clean. Not really any complaints there. If there is something that needs attention you just housekeeping know, if they are there. The friendliness of the staff... that all depends. Some are super great like the nurse [name removed] on the 3rd floor. Most of the staff is pretty nice, but they don't seem to out of their way much to speak to family. Staff at the front desk are great. I can be on my way out the door and see me crying and ask if I want to take a minute and have water or something else to drink. Quality of care...no one will ever care for your loved one you do. [name removed] had a stoke last [date removed] . When I went to hospital his fingernails were long and very dirty. His stoke left his right side compromised and unable to speak so now moved to a different floor. [name removed] was very much loved before his stoke. He loved dancing on the floor and able to many things on his own. Now being in a wheel chair and at times 'sliding' out of it I do wonder where staff is to not realize his starting to sink and needs to be repositioned. I don't believe that staff is as involved with the care when their dementia gets to that point. I also have been able to get there as often as I would to to see if that is a true statement. I am not always informed when [name removed] needs more depends or something else. It's not a bad place but I do think they need more staff to be more involved. Like a bit more one on one. I personally do not like the food. [name removed] loves it and many others do. It would be nice if snacks were readily available instead of going the kitchen and asking especially for someone who is not able to talk. Someone actually has to think and ask 'hey would like a drink? Or something to eat?'. They do offer drinks at certain times like all facilities. They have 3 different floors depending on the severity of dementia. The first floor is for those who are most with it. They get lots of different activities. Painting, crafts and games. The 3rd floor where [name removed] used to had music, trivia and things like that. But never they other activities like the first floor. And I honestly don't believe anyone ever asked [name removed] if he would like to go. The 2nd floor where Jim is now the often seem to watch movies and have music. But there again I am not able to be there as often as life allows Value of cost.... that is kind of hard to judge. I don't know how other memory care facilities operate. To me for a little over [fee removed], yes [fee removed] a month! Those elderly deserve the very best and top notch care. It's very, very hard.

They understand dementia and the memory impaired. If there are any issues, they are easy to work with and want to make any needed improvements. Everyone was very nice and helpful, bent over backwards from the start. They did whatever they could to get my Dad engaged and out of his bed, which is where he has spent the majority of the last 10 years, literally. When I visit him, he is never in his room or in his bed! They know how to deal with dementia, which my Dad had severely now, unfortunately. He is now technically in hospice care, after falling and the hospital did a CT scan and found a mass in his throat/neck area, in his lymph nodes. I was going to move him, but Maplewood assured me that they can continue to care for him, and the staff there is working well with Hospice. I am certain that I made the right decision. They communicate very well with the families. They call me whenever there is anything I should be aware of. My Dad has been in 2 other facilities prior to Maplewood, and that was not the case.

Mom had all her children and spouses taking shifts to be with her 24/7 for a few years. Health and a fall made this impossible. Maplewood not only helped us, but she thrived. As she declines, she does it with dignity and respect. We can her children, not caregivers. Thank you!

I like the people & chit-chatting with my neighbors. Everybody is very nice.

I am an attorney and frequently act as the court-appointed conservator for infirm individuals, often with memory care complications. I recently visited Maplewood in this capacity and was astounded by the level of care available locally. The Bethel facility is immaculate and every element is clearly well considered to accommodate and protect its residents. The staff I encountered were warm and inviting, but also knowledgeable about life at Maplewood. The rapport I observed amongst the residents and the Maplewood team felt genuine. During my tour, I had escorted access to the surprisingly large facility and was invited to view the calendar of events and curated menu. It was immediately apparent that Maplewood has the capacity and expertise to accommodate residents with complex medical concerns, at varying stages of life. I left feeling confident that residential life at Maplewood is comfortable, safe and enjoyable.

I visited Maplewood a few weeks ago and had a great experience with [name removed]. I’ve been taking care of my grandmother but it’s becoming hard to lift her with my bad back. I also think she needs a more secure environment. I’m confident that this will be a good fit and I plan on moving forward after the holidays.

I am a Licensed Clinical Social Worker and have spent months assisting a client in a search for the perfect Senior Living Community. This was such a massive transition, and the decision was not made lightly. The senior has felt connected to peers and staff, is well cared for, and feels safe and comfortable. It has been a relief for my client and their family, and I would highly recommend this facility.

I am very happy here at Maplewood! :)

Everyone has a nice place. I like the way this place is very helpful. All are very helpful with all the people.

Staff is great, nurses, lifestyle etc. Trivial pursuit, family parties, reading encouraged. service dogs welcomed/ petting zoo :)

comradery, care, support

Maplewood has been a good experience for me. All of the staff are courteous and friendly and helpful. The dining room is well organized and the food prepared is yummy! When one resident was causing problems, he was moved to a different floor where he was better suited.

Could not be more pleased with the compassionate attention to detail across the spectrum of care.

My mother DIED after being found unresponsive at Maplewood Stony Hill! RUN!! Check the immense amount of complaints against them at The State of CT Dept of Public Health. They have been found guilty and are NOT in compliance with safety checks, communication-check for yourself. My mother was found covered in vomit and mucous for HOURS because they didn't check on her, in her memory care room!! They don't care about your loved ones, they care about the money. To add further pain to my family, they even gave my mother her medications 3 DAYS AFTER SHE PASSED! Forget stimulation, my mother was coloring out of a child's coloring book! Don't walk away….Run! Your loved one deserves dignity, compassion, respect, and above all, care. NOT GOING TO HAPPEN HERE!

Everyone at facility is polite, respectful, helpful. Mom seems happy - enjoys meals, company and activities

The staff appears to be very friendly. I love the Maplewood concept. The community provides meals and activities for residents to socialize.

Maplewood at Stony Hill did great! They are excellent for memory care and communicating with the family. The residents have choices for meals. There are lots of activities. I appreciate that the staff are able to get my loved one out of their room and involved in the activities. At a prior community, my loved one would stay in their room most of the time.

Maplewood is clean and so welcoming. The staff are so kind and caring. They help you make big decisions and offer help every step of the way. The dinning room looks like a fancy restaurant. Food was top notch. Very unlike the traditional nursing home mush food. Nursing care is also top notch. My mom felt at home there.