Manor at Steeplechase

High staff turnover as well! We picked them because of the location.

If you ask my dad the meals are not always up to standard but he compares it to my mom' s cooking, which was excellent, so I'm not sure how bad that situation is. Every time I've eaten there it has been good. We have all been satisfied with his situation for the most part.

Overall, my mother is very pleased and feels safe. The friendliness and the ease of which we were able to come see the place the willingness of them working with us and <name removed>, who was the gentleman that talked to us initially he handled it better than any other facility. We talked to so for us none of the other ones could compare.

Very nice facility, staff is wonderful. Food is simple, but more than adequate. The grounds are very pretty with a nice garden space. Very centrally located with easy bus access. My father-in-law is very happy there.

Best option in Franklin. I toured 7 facilities and this was "home" for Helen. Residents were ALL very friendly.

Grounds, public places, and patios were a big draw, plus statements about planned excursions which have not occurred since he moved in. Services have actually been cut back since move in. Food service and offerings have been disappointing. Hoping that things improve now that holidays are over.

My stay at the Manor has been a very happy one. I have made many friends and participate in some of the various events here. The visiting entertainers add icing to the cake. The grounds are beautiful.

Manor at Steeplechase has been a wam, welcomg place to live. The residents are the friendliest and the staff is helpful as can be.

The Manor is such a peaceful home. . . The beautiful landscaping and five acres of a sublime, shade filled yard is a dream come true! Lovely environs, and enjoyable companionship.

I liked that as my loved ones health changes I can make changes with her care. It puts more control over who takes care of her. Plus the activities, hairdresser and her primary care doctor all are available in the one building. It's a cheerful environment and she has a happy home. At 90 years old that is more important to her.

I would tell others this is a nice place to live. This is a budget friendly place. They could use some updating in the resident's rooms. I wish the community could have some more activities. The way they do the meals is time consuming. The residents come to table, and then the server will get the order from the resident's order and then serves the meal. In total it will take about an hour to hour-and-a-half to eat a meal. There is staff turnover. The resident's are friendly and has helped my loved one settle into the community.

The house keepers here are always constantly cleaning, and even with the staffing struggles and having to wait sometimes for different services the staff member's are very friendly and doing the best they can. The meals are fabulous, and the dining service is efficient enough. They have numerous activities provided all day long which is great, and all the amenities here are wonderful. There is a bus driver here that takes us to different doctors appointments, and other places in the community.

I don't think the food is that great. All the places you visit say "Oh our food is the best." But theirs is very basic. And really the whole dining experience was one of the main things I was concerned about when looking for a place for my loved one. I wanted to make sure that he would eat. They have set dining times here, which is fine, and that works for most people. But I thought it was a window of time where you could come in, when in reality you have to be there at the beginning of that window to place your order. And if you miss it, you're kind of out of luck. They will work with you and help you out, but that was kind of disappointing to find out. What has been good is we spent a long time getting ready to move and ordered a lot of things. Those things all arrived, and they put them directly in his room, which was very convenient. They were in a bit of a transition when we first moved in, so there wasn't always someone at the font desk, but there is now. Which is important to be able to ask questions. This has been a good learning experience for us, differentiating between independent and assisted living. The care organization they have on staff as a preferred provider I haven't actually worked with, but when we were originally looking, I thought they had a la carte services you could orders. Which was true, but I didn't know that they only had limited hours, just a brief window in the morning, and another window in the evening. Alternatively, you can have care for blocks of time during the days, as opposed to a la carte, but you have to commit to 20 hours a week. In order to accommodate my loved ones schedule and needs, neither of those options worked. So there were just lots of things to learn as we went. The absolute best thing about The Manor is he has a super fabulous balcony that overlooks the back garden area, which was important for him because he smokes. It's just beautiful. It's a lovely back area and a beautiful view. That was the main selling point for him of the whole community.

I've been telling people that I'm spoiled. what they provide is more than what I provided for myself. This has been a blessing to have three meals a day, and choices and desserts, and somebody cleaning. They're all so helpful. It's wonderful.

My mom moved into The Manor in late 2019. From the very first visit our we sensed the family atmosphere. No organization is flawless, but the staff and residents at The Manor at Steeplechase have been an exceptional experience.!Without hesitation I would recommend this facility for your loved one..

The phone reception is not very good, But I love it here. I would recommend this community to others. The community is very clean and the staff is very friendly and nice.

The community is nice, it could use a kitchen update but the community overall does the job. I would definitely recommend this community to others

We loved the community, but it was hard for our loved one to communicate due to the language barrier. All of the staff members were great, they were really lovely. However, the food according to our loved one was not that good. They had small portions and the food was very repetitive, but we do think that could of been caused by covid.

This facility rates high in all areas except in the following: 1. apartments not cleaned often or well enough. 2. Laundry needs to be done here at a reasonable price. Some are dependent upon service but feel the price is too high.