Magnolia Springs Louisville (Whipps Mill)

We are very pleased overall. There is one big problem that we along with other residents that needs a soluton. THE DINING ROOM IS ALWAYS COLD AND UNCOMFORTABLE. Dining should be a pleasing experience. It is not and is a major problem for us, Not as important but there are also cold areas in the hallways. All of the staff and services have been great. The cold dining room is a MAJOR problem for us.

In our experience the: Personal Caregivers demonstrate care and concern, often just checking in or say hello when they feel like my mom may need a visit. Housekeepers are wonderful and even make an effort to know the residents so that the residents feel comfortable with them. Maintenance Staff seem to always be willing to please when someone needs something repaired and are always timely in response. The staff has been very encouraging to my mom. Although she doesn't participate in some of the activities there. They are always trying to find ways to keep her engaged and have been supportive. The staff has always been welcoming and work together to support the residents in any way they can.

My high school friend moved to Magnolia Springs 14 months ago. I live 2 hours away and visit her at least every quarter. No matter what day or time the staff is always friendly and helpful and impressed that all the staff we come in contact with knows my friends name. If I call with questions or requests they are answered or acted upon immediately. If you are looking for a new place I highly recommend Magnolia Springs.

My Parents were treated with care and respect. The staff loved them so much. The staff is caring and loving and they were in such good hands. The extra services of Physical Therapy and Occupational therapies in-house were some of the best benefits for my parents.

From the moment we walked in, everyone knew This was the place for Mom! Each and every Director, as well as the office, cleaning, and food service staff were genuinely caring and concerned about her needs, and ours as well. After a month, she is completely comfortable there, and considers the entire building her home. We could not be more pleased.

Magnolia has provided my parents a very comfortable accomodating place to live. The room size is adequate. The facility provides every type of activity a person could want. All staff members have been kind, friendly and available when needed. It has been a great choice for our family.

Workers pleasant and efficient Many activities available Cleanliness - saw very few bugs or flies Beautiful holiday decorations A friendly community PT is out standing.Best I have seen.Pleasnt and very knowledgeable

My wife and I have lived in Magnolia Springs about 9 months and enjoyed every minute. 1). Facilities are clean and attractive and accommodate our needs. 2) Staff and employees are very friendly and helpful. If we have a problem staff members cheerfully help out 3). The garage has been very useful and our rooms are comfortable. 4) Food is quite good and dining room staff have been very helpful and service oriented. 5) The regular trips to stores, sightseeing and touring the area have been excellent.

We continue to be pleased with everything about Magnolia Springs. The staff is always helpful and strive to meet the needs of the residents! A good experience is always a priority!! Thank you for providing top-quality care!

My husband and I moved in [date removed] and the people who live here and all of the staff are very friendly . The staff knows everyone’s name and will always ask how things are going and if you need anything. They have alot of activities and even a small theater showing movies. There is so much here that they do for you it’s impossible to list them all. I would recommend Magnolia Springs to anyone who need’s assisted living.

Magnolia Springs provides excellent care for my mother. The staff is very friendly, caring and efficient. I wanted the best assisted living facility for my mother and I found it at Magnolia Springs.

From the tour to the move in, everything has gone great. The staff is so sweet and encouraging despite a challenging situation with my elderly father. They have great services, beautiful Place, lots of activities and you just get a sense that the team loves working there.

When you need help immediately, Magnolia Springs met all of our needs. The Director of Sales, was very professional, helpful, made our decision easy, awesome customer service, many insights and solutions to our situation. The Director of Memory Care, is very knowledgeable, easy to give us advice on how to handle our situation and our loved one. The updates and ensuring our loved one has awesome care has taken a burden from the family. When I mention Magnolia Springs to friends, the response is always—I heard that is a awesome facility.

They get 5 stars for everything - so far they have been just fabulous! They were super friendly right off the bat - and the staff really helped my aunt adjust to being there. I knew my aunt would be happiest at this facility right away. They made sure that she and I knew that that they were there for her!

I'm very happy here at Magnolia Springs, and I plan to stay here for the rest of my life. I like the people and how they treat me. And it's just a very happy place to live.

The staff at Magnolia Springs are great. They seem really concerned about me and my needs. The only problem area is the food . It is just not like my wife's home cooking. I win at BINGO a lot. I like the weekly "Joy Ride".

Making the decision to move my father and step mother to Magnolia was done swiftly with no regrets. They needed a safe place for [name removed] to heal from a stroke and dad to have help. Magnolia is a beautiful facility with plenty of room and activities. The staff has been extremely helpful, kind and supportive. All of [name removed] therapies have been provided in her room, this has been beneficial.

My mantra is, “If I need or want to live somewhere other than my own house, Magnolia Springs is where I want to be. My son and daughter-in-law checked thoroughly all the other possibilities and felt strongly that Magnolia Springs is the very best. As soon as I had a tour and met some of the staff as well as the those who live at Magnolia Springs I knew it was the right place for me. All the employees are knowledgeable, helpful and kind. Additionally, they are always ready to help and they know every person by name. Wonderful.