Magnolia Springs Florence

The employees are caring and welcoming. The layout is very nice, clean and well kept. The residents are well cared for and loved by the employees. If I had parents in need of a place to live, I would definitely go to Magnolia Springs.

Hands down one of the best communities I have been to in Northern KY. The staff is very friendly and the residents seem very well kept and happy.

Magnolia Springs, Florence, KY is a beautiful facility. The caring staff is genuinely kind and considerate. They show patience while interacting with the residents. This helps the residents to be more comfortable and develop a “home” environment.

The staff at Magnolia Springs Florence has done an outstanding job caring for my parent. They have done an amazing job during the pandemic. Our family has great confidence in Magnolia Springs Florence.

Magnolia springs takes excellent care of my mother. Mom has lived there for two years and is doing better than we ever expected. Meals are fabulous and mom had put on a few pounds over the two years. She has friends and loves the staff. Beautiful facility. Lots of fun activities. Covid has put a damper on things. But the staff is going over board to help everyone get thru these hard times. High recommend.

Very disappointed in the handling of the pandemic. For the most point, we have not been able to see our loved one but thru plexiglass during the day while we are working and can only go by what our loved one tells us. The food since COVID is horrible. Lots of sandwiches and convenience processed foods. They have been doing the laundry but I'm being told that my loved one is now missing clothes. The facility has to take them to their doctor's appointment otherwise they are quarantined to their apartment for 2 weeks but they have a very small window that they can take them and it fills up fast. Our loved one has bruises on them that can't be explained. They say they provide absolutely no medical assistance but there are non-medical issues that they refuse to help with either. The residents have pretty much been stuck in their rooms and no activities in solitary confinement. They could have music in the courtyard or even games if the resident is wearing their mask but they haven't done anything for them. With what we pay for our loved one to stay here you would expect during this pandemic better food not worse, extra cleaning but instead, they did less because they didn't want to enter the resident's room. I would think if we aren't allowed to check-in and make sure our loved one is doing well then we should be getting a lot more calls. Calls to say that our loved one isn't eating but once a day or that they have fallen and we may want to come out and look at the bruise to make sure they don't need medical attention. It's just been a very disappointing experience.

My mother was very reluctant to move from her home of many years. When we found Magnolia Springs, right away we knew it was going to be a good fit. My mother is more relaxed, has 3 very nice meals per day and plenty of activities to participate in. The entire staff from the director on down are all incredibly friendly and helpful and genuinely care about all the residences. A great place to have your loved ones cared for.

My mother is a new resident at Magnolia Springs and this facility is very good. Unfortunately, the Covid pandemic started one week after her arriving, so things have changed from the normal. Although things have changed due to Covid, I feel very secure that my mom is in such a safe environment and I don’t worry as much about her. The staff is extremely kind to her and are always there for her needs. The facility is very responsive to any requests that family have and are great about getting back to you timely.

Magnolia Springs is great. My mom loves it there. They take good care of her and have wonderful staff who look after her. I know she is in good hands and that gives me peace of mind. They have done a great job keeping COVID out of the facility and keeping the residents safe.

My mom and dad moved into Magnolia Springs 2 years ago, not really wanting to, but our family knew it was time to get them some extra support. What an amazing decision it was. Magnolia Springs has been wonderful to them. Beautiful place, good food, and fabulous staff. Best place they could have chosen, we are so thankful!

My mother has lived at Magnolia Springs since April 2017 and we can't say enough about the organization and facility. Management and staff are extremely friendly, patient and caring. And even more important to us -and her- is that we have seen very low employee turnover, unlike at previous facilities (2) she has lived in. The facility is well maintained and clean. Although we know some families are unhappy with the Covid safety measures Magnolia Springs employs, we are not one of those families. Our mother's safety is more important to us than having meals with her or taking her out. We are so pleased our family refers to Magnolia Springs as "Mom's Disneyland".

We are consistently impressed by the quality of the staff and facility. During the most difficult of years, they have remained positive and caring doing everything they possibly can to make life more comfortable for our loved ones. Cannot express enough the gratitude we feel!

Thanks you for giving me the opportunity to rate Magnolia Springs in Florence KY. My husband has been in the Memory Way unit since January of this year. The staff has been responsive, caring, diligent and friendly. I have been very impressed and happy with my choice of Magnolia Springs.

My mother recently moved into Magnolia Springs and everyone is very welcoming and caring.

The employees are always so patient with the residents and their families. Always a kind shoulder to cry on for families who struggle with the struggles of having an elderly loved one. Prompted action to resolve any issues.

All of your staff that I've met are the best you could have hired. I thoroughly enjoy interaction with them; and each does his/her best to help in any way possible to make life easier for the residents.

I love this place. The people are really friendly and I have met/made new friends. The service people are the greatest.

The staff - friendly and kind. The food - good, with ample choices, according to your taste. The service - very satisfactory. The entertainment and activities - something to do each hour of the day. The ambiance - attractive, warm and comfortable.

I know when I visited around Christmas of 2016 that this is where I wanted to settle after selling my home in Ft. Mitchell. It happened to sell in one week, so it was sooner than expected. I enjoy being here. The employees are wonderful, the atmosphere great. The freedom for myself is excellent. The residents are interesting and the location is so convenient also I feel safe.

Staff [illegible] there to help. Great daily activities.