Dominion of Florence

All are 5's. no place is perfect, but this is the best around for [name removed] and we would recommend them to other families based on the experience we have had.

I toured several assisted living places before taking my friend to see Dominion of Florence. She was surprised by how nice looking the place is. She moved in August. I have been most impressed with how well the staff seems to work together to resolve any issues, and to get answers to my questions. The interaction between the staff and the residents is what impressed me most when I was looking. It is obvious that kindness is high on their priority list. I didn’t expect 5 star dining, but I have eaten there several times and the food is fine. My friend doesn’t want to participate much in the activities, but oi have watched and the director is cheerful and encourages the residents to have fun.

Dominion of Florence could be honest with family members instead of hiding injuries and illness. Hire the right people and train their staff to deal with dementia.

The staff at Dominion of Florence are helpful, patient and kind. The housekeeping is efficient. Communication with the family is good. The move in process was smooth. The meals are of good quality. The facility is gorgeous. Our loved one is very happy.

I visited several facilities before deciding on Dominion. From the minute I walked in, I was struck by the atmosphere. I was welcomed - not just by the director, but by the smiles on the faces of staff AND residents. No way you can make that up! I had direct access to the managing staff at all times. The food was good quality and served restaurant style to encourage interaction among the residents. My Dad had to be moved from assisted living to memory care. I would highly recommend Dominion to anyone seeking a safe, clean, caring home for an aging loved one.

My experience is with Memory Care. The staff are all very kind and thoughtful---and on their toes. There is a lot of personal interaction and I think the residents feel happy and content. My Mom likes the food. Communication is excellent. Move in was smooth and the staff was very helpful. Thank you for making my Mom feel so at home.

Dominion of Florence community needs more staff for number of residents. They need to be better trained on how to approach residents with dementia.

My father has been a resident at Dominion of Florence for about 10 months. The entire staff has treated him unbelivebaly well, being very attentive and caring. He at times can be cantankerous, but the aids and the nurses always seem to be able to calm him down. He is 94 years old and needs assistance in various ways and they are always there to help him. Some of the staff have even prayed for my father in person, when he is struggling or has fallen. The entire staff treats our family as if we are their family. I / we would highly recommend Dominion of Florence to anyone who is in need of a care facility of this nature.

When I first walked into Dominion of Florence, it looked like a resort. Not only were the staff members smiling and saying hello, but the RESIDENTS were doing the same! There is great communication with the family. I am greeted by name by the Executive Director. I highly recommend this facility to others. I am so happy with the choice that we made for my Dad.

My mom was only here for a few months, the staff was incredible! The facility is very nice.

This has been an excellent experience for the family and our loved one. The building is clean and beautiful. The staff is friendly and caring. They are very knowledgeable and they are willing to listen to my loved one. There are three meals a day provided and the residents are able to order off a menu. Some of the activities include: exercise, devotions, church services, outings, bingo, salon, and more for the residents to participate in.

Our loved one loves the breakfast and lunch, we are starting to have a few issues with the evening meals but if there every is something our loved one does not like they will offer different options. He doesn't participate in much now but he does enjoy the balloon volleyball. From the very beginning we wanted our loved one here - the community is very open, airy, and has great big windows. It is very welcoming. The staff are very attention and they always pay attention to the residents. The nursing staff is great with taking care of their needs and making them feel comfortable, they are very on top of medication management

We were very impressed with this community but my loved one only stayed for one night. She had to go to the hospital and they told us that we went there that as long as my loved one could assist with transfers that they could take her. However, when she was re evaluated they stated that they could not do assist with moving and that my loved one could not come back even though she was considered a minimal assist. This was frustrating to us due to how much we spent and then my loved one only stayed one night and was told that she could not come back and they had accepted her previously. I think that the independent people do really well but if you need any kind of assistance then this is not the place. I think that the workers that did the assessments were new and not on the same page, they did refund some of the money but that one night ended up costing us a lot. We would have preferred for my loved one to be here but things just did not work out that way. I would recommend this community but it is best if you are independent.

It's one of the nicest places around. They're very caring. The aides and nurses are very good. Initially we had some learning curves, but we're past those now, and they're doing a very good job taking care of my loved one. They also allowed me to put a camera in her room, which was nice. Not because I was concerned about the care, but more so I could see how she's doing daily. She also tends to be picky about food and socializing, and she's partaking of both of those things at Dominion.

This is a really nice community. They take really good care of the people that reside there. Sometimes communication can be a problem. They have activities like exercise, bingo, music in the evening and they take the residents out for drives around the city.