Magnolia Springs Florence

I had the opportunity to tour with [name removed]. The community was beautiful. The first floor has received a “refresh” but honestly it wasn’t needed. The 2nd and 3rd floor are just as beautiful. The thing that stick out to me the most is the bistro, there is food with substance available 24/7. The staff was another indicator that this is the place to be. Everyone was warm and welcoming. I could not believe the amount of people that asked if I needed anything. When it is time for my mom to take this step. I will look no further than Magnolia.

I also want to mention that Magnolia Springs was recently acquired by another company and they are working on a facility refresh and they have hired a new chef to improve the dining experience. I would recommend Magnolia Springs. They are very kind to my mother. The on-site occupational and physical rehab services are very convenient, and they do update me if there are issues my mother does not share.

We felt very pressured to take an existing opening by [name removed] and [name removed] in the Memory Care Unit. Their main selling point was the attention given to the patient. Over and over they said the patient would be treated like family. We were assured [name removed] is very available to all. Unfortunately, our loved one was taken to the emergency room and admitted to the hospital, shortly after moving to Magnolia Springs. We were never contacted by anyone from Magnolia Springs to check on her condition. So much for being treated like family. Naively, we thought someone would reach out to us. Possibly [name removed], “ the patient whisperer “. After a few days, we called and spoke to the Memory Care director. She was kind and concerned. We are thankful to her. Our loved one passed a week later. Our experience was not at all like their sale pitch.

Staff was very friendly and took great care of my father. [name removed] , the kitchen manager was amazing. He went above and beyond for my father. We would definitely recommend this community to other families based on the experience we have had so far

The staff has been very responsive and compassionate. Overall, very good experience. My sister doesn't participate in activities.

The staff is incredibly nice, the food served is terrific and the building is more than adequate. However, there is an unusual policy in place. If the resident has an active contagious disease such as even the flu, they are not supposed to be in the building. In a community such as this, people will pass bugs around. One would hope for something minor, the resident could just be isolated and monitored for a couple of days. Instead, they are sent back home. If they have no home to go back to then what? Anyway, check 7.1.6 of the contract.

Our experience will Magnolia Springs started with meeting [name removed]. She was very informative about the community and finding the best fit for Mom. The caring and friendly staff of Magnolia Springs start as you enter thru the front door. The memory way director Christine and her staff in memory way care about the residents and it shows. We are very pleased with how the community makes sure the residents join in activities and keep them active.

Mom enjoyed the time she lived at Magnolia Springs. She said it was a good place to be if one couldn't stay at home any longer. The staff is great and she loved the food. I appreciate all you did while my mother lived at Magnolia Springs. Thank you for making her life a little better.

The staff is kind and compassionate with their residents. They call the residents by name and answer any of the residents concerns.

My parents are residents in memory care. They need so much help. The staff is creative about helping them to eat well, move regularly, and sleep on a good schedule. I just love the staff. They love mom & dad.

I so appreciate [name removed] in Memory. She is kind enough to keep me informed concerning my mother. And she is very pleasant and kind to my mother and myself. I couldn’t say that until Christine came. My mother has been at Magnolia going on 3 years now. Thank you Christine !

The facility seemed more suitable to my mother's style of living. I would recommend to other families.

This is a beautiful facility but they did not take care of my mom. She fell and ended up in the hospital because they were not putting her compression socks on her. I was paying them to dress her in the morning. When I asked why she never had her compression socks on, their answer was "She came down to breakfast already dressed." They missed her medications several times. She had a severe UTI. It was a 30 day supply of medicine. 3 weeks later, only 1 pill had been given to her. Her shower leaked all over the bathroom the first time she took a shower and it was never fixed. She had to use a vacant room down the hall to shower. I wasn't allowed to have a meal with her in the dining room. We had to reserve a room for me to eat with her. The food was not good. It was $18 for a guest to eat with her. We spent a lot of money buying her take out because she didn't like the food. I paid [fee removed] and she was there for a total of 39 days. After she left the hospital she had to go to rehab. I told them that she would not be going back there and they still charged her for rent and care and utilities. I would not recommend this facility unless you are just looking for somebody to do your laundry, Cook your meals and maybe clean your apartment once in a while.

My sister preferred a larger facility that had more things to offer and more people in general, that stood out to us about this facility. We also liked that they had a pet care plan. For a monthly fee, they will feed your pet and take them on walks, if you aren't able to do that on your own. My sister has Alzheimer's and doesn't prefer to participate in activities, but it appears that they have a lot to offer. I can't say enough about the staff. They are so friendly and responsive. I would highly recommend them.

Everyone is so friendly -they know you by name and know all the residents by name, The customer service is amazing, it is not fake or forced. The quality of care is outstanding. You hit the button and they are there within 5 minutes and they always come in smiling and you can just tell that they are super genuine. They have so many activities going on from 8-5 every day. They have outings, pets come in, restaurants come in and cater, etc. I have been super impressed. The food is excellent and [name removed] the kitchen manager is incredible. My family flew in to come check it out and they were all super impressed as well. I would highly recommend Magnolia Springs Florence to others looking.

Always clean. Staff is great, and I really like the food.

All staff is friendly and try to provide what I ask for. Place is very clean and assortments of food is great! Kitchen staff and particularly waitresses are great!

Very good place. It's fun. Staff is wonderful.