Fields of Florence

Overall smooth transition for my mom. There was some confusion with when and where my mom was receiving her medicine but the staff was quick to attend to it. Beautiful facility with many opportunities for socializing, staff is very approachable and willing to help.

Its a nice place no big complaints other than i feel they could ask residents if they need help with tv, phone etc everyday. My mom doesn't ask because she thinks shes bothering them. It would also be nice if they would provide toilet paper.

I’m not sure what the issue is, but this place is not where you want your loved one living. They sometimes forget to bring meals, don’t return laundry timely, new employees weekly due to turnover, poor quality food, and poor leadership. Just keep looking, don’t go to this place.

My bro was there one hour before eloping Went back about a week later to the secure area and lasted 24 hours before elopement Oversight / security/ observation lacking Met with administrator ( he was not forthcoming ) Made promises in regard to refunds that still have not happen -- ( that meeting was 2 months ago ) He won't return phone calls Talked with corporate - awaiting on return phone call that they said would happen 2 days ago. I have never as much sent a complaint letter in my life or even done a review I understand that some places my not be good fits, and I accept that Our family accepted that after what happened and was ready to move on. But the follow up meeting is what pretty much set things off with misrepresentations, promises that we're not kept , and subsequent radio silence. Improvements needed: -better screening -actually do what you say you will do( if you don't know how to redirect an Alzheimer's patient , don't say you can - return phone calls -when mistakes are made, admit them, and move on , don't misrepresent, or lie about them - follow up on what you say your going to do - there is no reason for someone to be spending hours/days trying to get you to do what you said you would do

He was "living" there for 3 months but spent all but about 48 hours of that time in the hospital or in PT rehab. We moved him out as we feel going forward he will need more care than they can or will provide. The staff was friendly in passing, but the two times he needed their help and called for them, no one came for over 45 minutes

The care services gets a 5+. They have gone above and beyond taking care of my mother's needs and integrating her into their facility. When it comes to the activities, they provide a variety of activities for the residents to participate in. Yes, we would definitely recommend this community to other families based on the experience

A place for mom was very helpful in giving me the options I wanted. They gave me places to call in the tri-state Cinci area which is where my mom lives. I didn’t have to do a lot of research trying to find assisted living places as they did the work for me. Thanks

The experience has been good. I picked this community because it was referred by you.

When my Dad reached the point of needing assistance with daily activities, finding the right place for him seemed to be an overwhelming task. He lived independently and very actively, even at the age of 94, so accepting the help of others wasn’t easy. We knew it would take a special place with just the right people in order for him to thrive. After touring several places, Fields of Florence stood out as the clear choice, and that decision was reinforced after we moved Dad into his apartment there. The care team, the support staff, and the administrators all exceeded our expectations. To a person they were caring, compassionate, accommodating and deeply engaged in getting to know my Dad and helping him get the most out of his new home. At a difficult time when my Dad was losing his independence, the Fields of Florence team managed to turn that loss into an uplifting and encouraging experience. We are very grateful to have found them.

They are very good.They keep our rooms nice and and clean. Give assistance when needed. Help us in whatever way possible .i like the atmosphere and the activities. I like the staff . They feel like family!

We chose this facility because of the price for length of time my mom may have left. We want the money we have to house mom for as long as possible. And they were very welcoming, friendly, treated us like family immediately when i toured. I love Fields of Florence and their staff. They are great with my mom. This facility is the cheapest around. The staff is very personable and treats you as if you are their family not just their customer.

My loved one doesn't need a lot of care but they do check in with him and early appointments they make sure he's up. My loved one doesn't participate in bingo or coloring but he does enjoy the times they're in the Bistro or outside concert loves going with some of the gang to eat out. I feel the cost is in line with the rest of the places.

The memory care team was phenomenal, going above and beyond what they were required to do. The temporary administrator was great as well making the paperwork and understanding of care provided easy to understand, explaining everything in detail. The next administrator did not even last a month when we found out that the Louisville administrator from that location had taken over and that's where all communication had broken down. The woman that performed my mother's admission evaluation was telling us all was fine but the nurses lead aide was telling us she needed to be moved to a skilled facility. At the next appointment with the hospice nurse she was asked to call me and tell me that my mother was no longer able to stay at Inperations of Florence. We met with the new admission woman after the previous was let go I'm assuming because of this conflict between all parties, at this time we were asked to remove my mother which I said no because we did not have another facility to take her, at that time she said an eviction notice would be sent which I told her to do what she had to. (Not a very understanding individual) but at least that gave me some time to find another facility (Wrong) now they are sending my mother out every time she is found out of bed claiming a unseen fall had occurred, after several of these claims I asked the EMT for the last incident take her to the hospital and keep her there until the Warsaw facility was ready for her arrival which the social work had found and helped setup, she stayed in the hospital until her move to [name removed] for her final days. I commend the team at both memory care units for doing a excellent job taking care of my mother but the management at what was Inspirations of Florence is possibly why the name for that facility has been changed again

The Fields of Florence is a beautiful facility with friendly and helpful staff. I’m glad A Place for Mom suggested a tour. My father has been there for a couple of months now! It’s like a hotel but with the support one needs. I enjoy visiting him there and know he is in good hands.

Great place to have your elderly parents or grandparents! The staff is fabulous… the facility is clean and tons of daily activities for their residents! Highly recommend a tour if you are looking for assisted living or memory care for your loved one!

The location seems to be a benefit to us and I think the price is reasonable. I am waiting to see if there is a large increase the first of the year as this new company took over in late February. The biggest issue we have is the food which is a major deal for seniors. I'm hoping to schedule a meeting with the director to see why they are doing some of the things. My loved one was offered a bologna sandwich for dinner last night which was not what they considered dinner.

This is a great facility! It is under new ownership and now called Fields of Florence. It is a fairly new facility, clean, and has a small memory care unit. Those were just a few reasons we decided to go with this facility over others. I would recommend them to others looking.

All of the staff are friendly. The activities gets a 5 but our loved one is unable to participate in them. It would have helped if he had full nursing care but it was not available at that time. Over all we were very satisfied. I would absolutely recommend this community to other families based on the experience I have had so far.

Overall. Seems lower than total due to a few minor issues like getting into mailbox has went unresolved. Cleanliness of facility is good but for a 5 needs to clean room more consistently.Great leadership staff gives them a 5 for friendliness. But other workers are coming and going quickly

Things are going really well Everyone is friendly and helpful. When it comes to the activities, they seem to more activities with other residence and not so many with memory care. For the value for cost, although it is expensive, it was very helpful getting a companion suite and I appreciate them working with us on that. Even when her first roommate did not work out, they worked on finding a good fit for her.