Fields of Florence

Very pleased with Elmcroft of Florence ,KY. Great food (lots of choices). Activities Department keeps the calendar full.

We moved in during Covid, so we've not been able to visit. I think they do a very good job of caring for the residents. They're very friendly, and they also accommodate any requests very well. The laundry services are less than ideal. Things get lost. The people eat the front desk are exceptional. The maintenance folks appear to be very very busy and unable to take care of individual problems in a timely manner. But overall, I would definitely encourage people to look into Elmcroft.

The rooms at Elmcroft are good, they would be a five out of five. The food is also good, about a five out of five. We maybe would recommend this community to a family or friend. they accepted our loved one saying she was a good candidate for their care services. However, after a few weeks they told us we needed to move her out because she needed even more care then what they could offer.

This community felt like home for the 6 plus years my aunt lived at Elmcroft. At first I thought it might be too fancy, too pretty, but felt the warmness very quickly. They not embraced my aunt but her # 1 daughter, her dog! That is a rare thing these days to see kindness for every living thing, but they had it there! Thanks for all you did and do for others!

My grandfather lived here in a really nice one bedroom apartment. When he started declined we needed to move him for more care. We contacted the staff at Elmcroft to tell them how he was doing and they went and visited him in his new room. The nurse and the administrator both came and hugged him and several members of the family. That kind of kindness can't be bought or hardly found anyplace. We will remember Elmcroft as a caring community that exceeded our expectations.

The place is beautiful. The setting is very nice. The food is good. The rooms are roomy. The staff is friendly. I feel like it's the best place my Mom has been during all her trips to rehabs/nursing facilities. I highly recommend Elmcroft. The only recent issue has been room cleanliness. We will address this with the right folks before making a public comment.

Beautiful building. The director at the florence location is clueless on how to do her job. But makes sense considering she was originally marketing. They get good staff in and all leave because the management is useless and not helpful at all. They will lie to you and your family to get you in the door and take your money. That's all they want. Dont count on getting anything promised. Carpets gross, rooms are gross DUSTY AND MOLDY. Attitudes of staff are sickening. They care about nothing or nobody around there. They are always short staffed and residents do not get the proper care they deserve. Majority of the residents need to be in a long term nursing facility but they want that money so get them in the door. Meds are not given like they should be. Packs and packs of pills are collected daily from apartments that weren't given like they should be. The only manager worth a damn there is activities director. She does a great job and definitely earns her paycheck. It's not worth the money to live there. They really need someone to go in and walk the management team out and start over. They are running that place into the ground.

After two months lliving at this community I can honestly say that I feel it leaves a lot to be desired. It has been a very disappointing experience for me. After visiting several communities I chose to come here and have regretted my choice. The community does not seem to have good leadership, the food is a disgrace, does not seem to be the cleanest around and lacks much in the activities department, but the activities director is great and works hard to make things happen. The aides that have cared for me have been great and do their job well. Have been without transportation to get around, with a promise that new transportation is coming soon but it hasn’t happened yet. I certainly would not recommend Elmcroft to others.

My grandmother lived at Elmcroft and we were so glad we made the decision for her to call it home. The staff treated her like family and after she passed, we learned that she shared so many of her stories with them. We knew she loved them as well. It wasn't easy making the decision for assisted living, we were feeling guilty about taking her from her home, but she thrived. She loved going out with her new friends to restaurants and she even enjoyed the live music and wine! Her cat moved in too, so she found it to feel more like home and soon, it truly was her home. Thanks to the team at Elmcroft for making it happen.

We had a horrible experience of mismanaged care and misunderstandings from everyone from the night nurse to the intake coordinator uo to upper management. Intake coordinator sold us on a room that wasn't available then talked us in to a lower level of care which resulted in falls and injuries and eventually a hospital stay. Upper management was out of town and unavailable over weekends to solve problems. They put the charge nurse in a tough spot and left him to clean up the mess they made. This made my father in laws last year of life extremely painful and overly complicated!

Horrid. Looks pretty on the outside but ugly personalities on the inside. They want your money......the could care less about grandma's welfare.

While I was trying to find a location for my mother, I could not have done it without A Place for Mom. This was a rather fast process because I needed a place as soon as possible and I didn’t have time to look around. I am so happy that this was recommended to me because my mother very much enjoys it there. The staff is very very helpful to me and her. In fact there have been a couple of times hospice had to come out to see her and the staff team has been very understanding with the care that she needs. They offer all sorts of activities. The variety of activities to participate in is posted somewhere to let everyone know what’s happening and it’s amazing. I have had a couple of bites of the food there and I would say that my complaint with that is it seems very salty. With my mother’s condition I have try to limit her solvent intake, so I believe that they should hold back on the salt. However, the menu they have has a variety of choices. It looks like its very healthy meals with chicken, fish, soups, and vegetables. Residents have the choice to eat in their own room or in the dining area. All in all I recommend this location to others.

Elmcroft of Florence community was like a five-star hotel. The tour we took of the community was absolutely beautiful. The staff was very friendly and the environment was very inviting. We chose another community based on our budget needs.

My mother in law has only been at Elmcroft for about a month so it is difficult for me to be detailed in this review. However, I can say that the facility is very clean, the rooms are spacious, [Removed] is very engaged in activities, and the staff is very friendly. The one thing I wish Elmcroft would make available for my mother in law is a secure place for her to spend time outside enjoying the nice weather. She is not allowed to sit outside because she is a wonder risk. She sees other people sitting outside and gets very frustrated when she is told she cannot sit outside. There is a small courtyard down in the memory care unit. They let her go down there to walk around outside but she gets very depressed when she goes into the memory care unit because the residents there are near the end of their life. It depresses her when she sees it. Other facilities offer lovely courtyards with flower beds and pretty gazebos with comfortable places to sit. I think [Removed] would enjoy this very much. I am giving serious consideration to moving her because of this.

My mother mother moved here recently and so far things are going well. My Aunt is also a resident here so it made it easier for her to adjust.She really enjoys talking with the staff and having one on one time with them.They are all very friendly. They offer many activities and even have guest performers come in but she has a hearing problems so she can't fully enjoy it. They offer sitting volleyball as well which is good for exercise..Her only complaint it the food.The dining room is on the first floor and she is on the second so sometimes when the food gets to her it is cold. We chose this community because it was in the area she was already familiar with. The post office and pharmacy are very close to the community.

I toured on Sunday, January 29,2017. It was my favorite. I liked the location, the single bedroom and all the activities available. It is a very nice facility.

My uncle stayed in this community for 4 days. During that time the staff did a good job with his care. They took care of his 2 big cats and had him ready to go for his doctor appointments. From having nothing to compare the community too and in a short time it was a 4 star experience. I appreciate A Place For Mom for providing help when we needed it.

I toured this community for my mother and her needs. The community looked very nice. Everything looked neat and tidy. The staff was friendly and nice. The community is nice and big. Everything is went well, and my tour was nice.

It has been over a month since my mom has moved in and so far she is getting better. The care is good here and now she is able to get up and down from her wheelchair, even push herself around in her wheelchair. It was a little tough in the beginning to get comfortable again but the staff helped her get comfortable. The staff are responsive every time I ask.

They are doing pretty good, I would give them a five. We haven't had any complaints. The food is good. They were pretty comparable to other places we looked at.