Madison Heights

Staff is flexible about level of communication preferred by family.

I live 4 hours away so I am basing these numbers on my loved ones reactions and experiences. My loved one had a rough time adjusting but has settled in finally. My loved one loves the caregivers, the food, and when I have been there it's clean and inviting. I rarely see the administrative staff so that's a hard one. But overall, my loved one seems content and they take good care of them. I am mainly pleased with the setup, 2 caregivers for 12 (at the most) residents. More one on one care. And it's almost like a house. My loves one thinks they are at her home most days. It really is a nice place!

Some of the staff treated me as if I was one of the residents. When it comes the meals, the only one selection pbj if you didn't like it. The price was high but competitive

Madison Heights is excellent so far. The staff is very caring, the activity director has outings and in house activities weekly. You can't beet it for the price.

Had a positive experience. Would definitely recommend them.

My loved one is currently a resident at Madison Heights. This facility is only Alzheimer's/Dementia patients and the staff is trained to deal with their problems. They also have a qualified nurse on call, even on the weekends. My loved one has been here for about four months now and I have seen a huge difference in this facility versus her previous one. The last time I visited my loved one, the nurse saw me and told me that she had another infection and that she was already on medication. The nurse had noticed a change in my loved one's personality due to the UTI. At the last facility, I was the one who had to always report that she needed medication and that she had an infection. Also, Madison Heights quoted me a very fair price and said that they would keep it at this price for as long as my loved one is there.

I'd suggest to others, making several visits especially with second shift (3pm-11pm). I provided suggestions for improvement to the director, nurse manager, and staff. Things got a little better. However, my dear Mother passed away on [date removed]. In memory of her, I'd like to remain anonymous, please. Madison Heights had a wonderful and caring staff during the day (0700-3pm); only a few staff during 3-11pm (that really cared for the residents). I'm indebted to several staff members who provided exceptional care to my Mother.

I would recommend Madison Heights because they treated my husband with compassion love and respect to the moment he passed away.

[name removed] and the staff were really great with my mom. She was only there for a 13 day respite but they were extremely kind to her. I was sad because they were not closer for her to stay permanently. [name removed] would visit her like she was his Memaw and she loved that.

The staff was very accommodating, the activities were fun and she enjoyed participating in them. I would highly recommend Madison Heights for those looking into memory care for a loved one.

What our family likes the most about the Madison Heights community is the caring staff and the freedom to walk about in a safe environment. We would recommend this community to other families based on the experience we have had so far.

They took care of my husband and gave me a much needed break with no worries. I picked this community, because it was the only one I could afford.

We picked this community because of the availability, staff, and facility. It's a great place. I would definitely recommend.

Excellent staff keeps me well informed. Management needs to do better about getting initial facts correct. Needs to have a process to assist family's to prevent falls. Needs to work better on yard appearance. Hedges and dead items need replaced. Needs to better train staff on doing laundry. Cloths come back pilled. Staff works well with all my family members.

This facility was all inclusive compared to others. No additional cost for level of care. As far as improvement(s), suggest updated appliances (refrigerator/freezer) in kitchen, new dining furniture, and new flooring in building where my loved one resides. The permanent day staff and early evening staff are wonderful! I appreciate the staff keeping me informed. They do provide activities, monthly newsletter with pics & updated events, housekeeping, and they decorate the facility per holidays. Overall, it's a wonderful place. My loved one is very happy and comfortable at Madison Heights.

The staff are what stick out the most, they truly care about the residents and are awesome. They are divided pods and there are only 12 residents per pods so it is more personalized attention. They get her up for every meal and help her walk to the table. I have eaten with her a couple of times and the food is very good. It is a very safe environment and she is doing much better here. I would and already have recommended Madison Heights to others I know.

Madison Heights was wonderful. They are a great group of people. The executive director, the wellness director, and the sales director were all awesome and willing to work with us. They answered any questions we had and took phone calls as needed any time. They were very quick to respond to us. With extenuating circumstance with my father, they were very accommodating. They were very caring and made every effort for him to be able to come back to them. The care staff were very good as well. They were well trained, and they were really good about redirecting residents with dementia and trying to do other things before medicating a person, which meant a lot to us. My dad wasn't there long term, just a couple of months, but they were willing to take him back after his stay at a nursing home and to coordinate his care with hospice. They were amazing for us.

My husband has been at Madison Heights for 2 months when he started losing weight. I kept asking what's the problem and why? They said he was just not eating, and they can't force him to. They said he'll says he's hungry, but he just won't eat. It turned out that the meals were kind of too fancy and they were serving things that he wasn't used to. I spoke to the nurse who asked what he liked to eat and I told them some things he's used to and the things he doesn't care for. She agreed to change his diet and give him the things he likes, and that has greatly improved. He's gained some of the weight back and she said she'd make sure he gets some Ensure or Boost to make sure he's getting enough nutrients and so forth. I also bought a case of Ensure to keep there to make sure he's eating enough, and that seemed to solve the problem. However, I was a little mystified and disappointed that they didn't notice it, as he had lost 40 pounds. When I brought it to their attention, they did take steps to fix it. I would tell others to talk to them as much as you can and share your concerns right away. If one person doesn't give you a satisfactory answer, go to someone else because I have not heard anything from them without me having to ask the questions first. They don't share what's really going on with him unless I'm asking about it first. There are some very excellent caring staff and people there. I have always received a very quick response from my initial contact [name removed], the Marketing Director. He has always been very responsive to whatever it is I've said. [name removed], who has since been promoted, she always went out of her way to be helpful. Overall I'm really happy that Madison Heights is where my husband is.

We had a great experience with Madison Heights. The staff were very informative and they always kept us up to date with everything that was going on, the communication with families was wonderful. I would highly recommend this facility, it is a great place.

Madison Heights is very clean. I'm pleased with the staff. They are very friendly and very approachable. My loved one enjoys the food. The activities are great. Kelly, the activities director, is on the ball all the time. They're constantly doing things. They've gone to the museum, they do crafts all the time, and they post pictures on their Facebook page. I did not realize they were so limited on what they could do for her as far as care. They pretty much feed the residents and give them their medications. I have not been happy with the bathing situation. They say they give them three baths a week, but she was only getting maybe two. We have hospice coming in now, and hospice is doing it three times a week, so now Madison Heights has stopped bathing her at all. She is in depends and has accidents, so we had hoped she would be bathed every day. Also, it's the night shift that gives the baths, and she was used to taking hers in the morning. So it's not all we thought it would be, but we're pleased with it overall. She enjoys the social aspect of talking with he other patients. It's just the bathing situation where there's room for improvement. And they don't necessarily recognize when something is amiss or take it upon themselves to correct it. It has always been hospice who has called us when issues arise.