Lynridge of Waco

Lynridge has made some positive changes in administration. There's a positive energy in the upkeep of faculties. It's a great small community. The caregivers are supportive and go above and beyond. For the food, they simply need to add diabetic options. Previously the kitchen on had one oven that functioned. However Lynridge just added a second main course option. That was a great add. Activities just needed some more adds. And as one of the few males in the center there could be a tad more focus on neutral or masculine options.

Mom has enjoyed her stay. The property has been bought by another company and the facility is now called Lynridge of Waco. New owners are making improvements. The food has improved since moving there.

They have some wonderful, loving people on the staff. The rooms are the largest we saw when we were looking. The shortcomings are related to staffing and services organization and management: health care is good; however, housekeeping is spotty and occurs randomly. The trash gets emptied most weekdays, but the floors and surfaces don't get much attention. The food service is poorly organized. The servers concentrate on one table at a time- some tables wait over 30 minutes for a server while others are being served dessert. Training in institutional food service is needed; for example, bring the salads out on carts and serve every table at once, then move on to the next course. The Denny's model is too inefficient. If the chef is on vacation, everyone gets cold sandwiches... Activities get scheduled then cancelled. There is little emphasis on welcoming new residents and helping them settle in. Mom complained of loneliness. Family can't be the only source of stimulation. All of these things are fixable.

Lynridge of Waco is a great place for loved ones to reside with others their own age and have someone there 24/7. I just wish it could be more affordable for long term care. However, we are going to have to move our loved one because she simply cannot afford it anymore.

I stopped by to visit this community today and it was simply amazing! The massive dining room when you enter is something to be seen. Staff and residents were very pleasant made me feel like family. Definitely a place worth looking at!

[Name removed] a great experience at this facility. The staff was nice and very knowledgeable. They answered all my questions. The atmosphere in the building was very nice residents were talking with each other looked like they were having a good time.

The staff truly care about their work. The activity program is unique and fun. The use of the Spark program keeps the residents engaged and it enriches their lives. This place is special and I highly recommend it.

Heartis is a wonderful place to place an elderly person. The staff is amazing and really cares for the residents. I would.place either of my parents here. It is one of the cleanest facilities I have ever been in.

Was able to have an in person tour at Heartis Waco. The staff was very friendly and just seemed very pleasant. Place was very clean and looked to be run very well. Might be the right place for my loved one.

I recently went to visit my aunt here at Heartis Waco. The place was clean and very homey. The staff was very attentive and friendly. My aunt loves the care she receives from the staff!! She spoke wonderful words about her stay at Heartis Waco!!

The building was beautiful! The atmosphere was wonderful the staff was so friendly and welcoming! I had lunch durning the tour and it was delicious everything was wonderful! I couldn’t have had a better experience! The staff was so attentive and super friendly a wonderful place!

Heatis has by far gone above and beyond in helping me feel this is a great place for my mother. They've been able to answer all my questions and reassured me in my doubts of my mother's transition between care. The joy I've felt in seeing my mother being comfortable and well cared for is fantastic. The care givers I've encountered have always been helpful. Thank you for the care you're providing for my loved one.

My Grandmother moved in quite a while ago but has moved to memory care. Their activity program in memory care is fantastic! When we go to visit we have to make sure to come at specific times so we don't interfere with her day. They are doing activities all day long and seem to be really engaged in the activities as well. Thank you!

My Mom is in the memory care area, can be challenging at times. However the personnel are respectful and kind to her. Both sides (Mom's friend [name removed] is on assisted living area) call the residents by name. They work hard to engage the residents in activities. I like the bar area-serves both alcoholic and nonalcoholic drinks at their happy hour. Heartis is great for sharing pictures of residents with family.

They actually do the activities in memory care and the activities leader goes to residents' room to remind them an activity is about to start. Also, their food is very good. Always a fresh salad before lunch or dinner. Good food Always a desert. Also every holiday season they have special activities and the family is included. I had pre-thanksgiving luncheon and Thanksgiving dinner there with my loved one and they were both very good

The Heartis Waco community itself is very nice, the apartment rooms are really nice size and we have had no issues with that at all. They are understaffed at times so the care is lacking and sometimes the staff seem a little disorganized. We do think they would benefit from like a checklist or something during the onboarding process to make things a little easier.

We had a great first impression with Heartis Waco, the staff members are very friendly, we have had so complaints at all they really try their best and we would absolutely recommend this community to other families.

I think some changes have happened during our experience. We had some bumps but I have not had any big complaints. I am just glad I am there for my loved one to advocate. I do feel like there should be more nursing staff available 24 hours a day and I do not see that. When you have residents who are older and need assistance, sometimes they get sick and there is no nurse. They do have med techs, but not an actual RN. If they had a nurse, that would give me a lot of peace of mind. The in- house therapy workers here are AWESOME and they do so good with my loved one. My loved one has made huge improvements. We are so thankful for them. They are trying to do more activities for the residents and I know that is hard. The residents love sitting on the front porch and I wish they had more of fenced in area where they could go sit and watch people go by because I know they love that. Overall we have been pleased with our experience, these are just some suggestions that I would like to make.

Mom really enjoys the activities. I appreciate the pictures and stories that [name removed] shares with me. My Mom recently was transferred to the Emergency Dept for extreme pain. I was very satisfied with Heartis informing me of her situation. Heartis has been excellent with management of her care.

I have had a parent there for 4 and a half years. The last year has been nothing but disappointment. There is not enough staff and everyone is always in CYA mode. They no longer notify you immediately when there is an issue. I have received notification as late as 36 hours after a major fall. We are now moving to another facility. Do not waste your money on Memory Care at Heartis Waco.