Laurel Glen at Memphis Assisted Living and Memory Care

I saw nothing wrong or bad during the tour experience. I didn't pick them because it was more about the fact, it is an assisted living community. My mom s not ready for assistance. We felt like she would be more better served in an independent community.

This facility offers quality care. It is clean and the staff are excellent. Staff members are very attentive and take a personal interest in each resident and their families. Everything is very personal at Carriage Court. Staff speak to residents and guests all the time and are always happy, friendly, and genuine. They work very hard to ensure the residents are happy and well cared for in all things. There is an extremely low staff turn over rate at this community. Some staff have been their for 17 years. The food is excellent. Nurses are attentive and there are plenty of activities to keep the residents busy.

Our visit to Carriage Court was wonderful! Everyone was very friendly and helpful. The residents seemed happy and they have lots of activities planned. We are just beginning our search and had lots of questions - [Removed] was able to answer all of our questions and concerns and gave us great information to take home. Carriage Court is a great community and we fill our mom can get great care here and be very happy.

Not really impressed. Their marketing packet is a disaster. No prices. Everything I asked about was not in packet. They said they are not equpped to handle someone that needs assistance with a feeding tube. Didnt have a good vibe when I went.

On my tour of this community I noticed that they had a upper level. My loved one would have to take an elevator everywhere they needed to go and that just did not work. They do offer a really cool morning room where if the residence don't want to come down for breakfast they can sit there and enjoy it.

My tour of this community went very well. My tour guide was very kind and friendly. She showed me all around the community. Everything looked great. The staff was helpful and informative. The residents were very cheerful. The location was just to far for us to travel. It was a pleasant tour, this is a nice community.

Amy was extremely helpful. The place was clean. It was under repair, but looked nice. The rooms are a bit small. Unfortunately, it was not what we were looking for. They do not keep a loved one when they get to that point of needing more than one person to help them. We are more looking for a place our Dad can get used to, and stay at. Still, a nice place. Homey, and clean.

Dad is doing just fine at Carriage Court of Memphis. The staff could not be any nicer. We are very satisfied with the care that they provide. They are extremely friendly and I do not know how they manage to do all that they do. They offer a variety of activities for the residents to keep busy. Dad is really enjoying the variety of food offered. The community is very clean throughout and they do very well cleaning up his room.

We enjoyed the tour,Amy was very knowledgable in all capacities we learned a lot and the facility is one we will keep in mind when the time comes.The facility itself was very clean and odor free.The schedule of activities was great as well as the meal schedule.my daughter and I liked the atmosphere . F.Knight

The community is very nice. The staff was excellent and caring. The food wasn't good. I wish that they would have had more communication with each other when the shifts ended. I had to keep calling to make sure the proper medication was being given to my mother they would also call me.

I toured this community while looking into care options for a loved one. This was a very nice looking place, it was well kept and clean, and all of the staff I met seemed friendly and professional. However, it was also one of the more expensive places we looked at, and out of the price range we were looking in. We ended up selecting another community, but this is somewhere I would have considered as an option for my loved one.

I think they do a good job overall at Carriage Court. It's a nice looking, clean facility, and the people here seem friendly. I really like how reliable they are when it comes to making sure my loved one is up and dressed and makes it down to breakfast every morning! Really the only problems we've had are some minor issues with the laundry service where they will wash but forget to fold her clothes, and wearing wrinkled clothing upsets her.

I love memphis so much. Memphis is a great city for anyone. When i am in Memphis there is just a better vibe for just about everthing. The Carriage Court of Memphis lives up to its name and is a great place.

My dad does not do any of the activities. We do not have any complaints or anything that stands out with the facility.

Wonderful place! Dad enjoyed the staff and great food. My only complaint was not receiving a call back from head nurse after leaving two messages. It was, however, over a holiday weekend. I was always able to speak with his staff nurses.

Overall they have done very very well, especially with the condition my mother is in. I think they could possibly tighten up on communication between the nurses, when one gets off duty and the other gets on, communicating about the medications, etc.. The staff is terrific, just stellar. They seem to really care about my mom and the other patients. Overall I am thrilled.

1/25/15 - Met with Amy Leake to tour the facility. The staff was very welcoming and friendly. The facility was clean. I found the square footage of the 1 BR apartments to be very to be small in comparison to other facilities I have toured. Adequate overall.

The overall experience with Carriage Court of Memphis has been good. My mom is very happy there. It is a good value for the money. I do think that they could have more staff on duty on the floors to assist the residents. But that is the only area for potential improvement that I can think of. Overall it has been a very positive experience and I would certainly highly recommend Carriage Court of Memphis.

My mother lived here for about five years and everything was going good until 2013, the food was horrible the building itself changed when you walk inn all you can smell is urine,activities are child like for the memory care unit, residents and picking there nose at the table,other residents talking loud to staff members yelling at staff from across the room and the management doesn't care about the residents the DON is very rude she doesn't have people skills.... if the whole management team is replaced then this might be a good place for your loved one but now I wouldn't even let my cat stay one night here

It was very clean and the staff was friendly. There was a problem with the medication. The medical care was lacking, that's what we needed it for. She liked the place and it was nice. The activities and the food were fine, there weren't any other issues. The medical care and medication management were the most important thing, and that was seriously lacking.