Knollwood Pointe

These people are excellent. Very caring and helpful.

Pros: Great fit for our Mom. Attentive and professional staff. Good meals. Con: Questionable business practices by ownership. Monthly fee was increased by nearly 20% less than 6 months after we signed up and Mom moved in. We should have been informed about planned rate increases during our sign in process. The increase was legal and allowed under our agreement. But as a matter of transparent and above-board business practice, the increase should have bee n communicated to prospects. I am certain that ownership had plans for the increase at the time we were searching for a place for Mom.

The residents and staff here have become like family where we each care for the other. Many of the staff here do things for the residents that they do not have to do but because they care to do so.

My mother came to Knollwood Pointe over a year ago and we are very pleased with her new "home" where it's about the people and really caring for one another. The facility is the right size for residents to each feel they get individual care and attention and the residents and staff have become more like a family to one another. My mother has special diet needs and they have been super to accommodate those needs. The dietitian has become one of mom's angels there who goes over and above to make my mom feel loved and special. When mom recently had some irritation to her gums and difficulty chewing, she immediately made sure her food was cut up or soft. And the dietitian cares for everyone with that degree of care. My mother is a great example of what they have done to accommodate not just her physical needs but her emotional and social ones as well. Sometimes those are the most important! And so many of the staff there do so much more than their job description; my mom genuinely feels loved there! My 93 year old mother is stronger, happier, more socially involved, and mentally stimulated than when she first came here a year ago. And my extended family all love and use the new GrandGrams to send my mother messages and pictures. My mother doesn't use a computer or smart phone and otherwise would miss those connections with her family. She loves getting her Grams delivered to her door and shows them to everybody! And I love that I can send my mother pictures and share what's going on when we travel. And I'm so thankful to be able to travel and have peace of mind that my mom is being loved, is active, and cared for while I'm gone. There is no other place in Mobile where I would want my mom!

The staff is professional and very kind. Food is great and activities are nice. Mama loves her apartment. It is a community that makes my mother feel like she’s at home. We love Knollwood Pointe.

While searching for an assisted living facility I visited Knollwood Pointe, and after a thorough tour, I felt as if I has found my home! It is exceptionally clean, new friendly. My apartment is cleaned, my laundry done, nurses on duty 24 hours, my meals prepared, activities to participate in, beauty salon on the premise, lovely courtyard and patio, porch with rolling chair. This is why I am happy to call Knollwood Pointe home!

When it became necessary to go into an assisted living facility, I chose Knollwood Pointe because it was small in my neighborhood and church parish it is clean and attractively decorated. There is a lovely garden courtyard outside of my window. The care givers are unfailingly kind and pleasant. The staff is available and helpful. The food is adequate activities are provided. It is my home now.

We started living here on Feb 11. My health wasn’t the best, since we have been here, my weight has increased, I feel much better, and the staff is wonderful. Most important the facility is very clean.

“I’m very happy here. I love the place and the people. Everyone is so nice and it feels like family. I tell all my friends how happy I am to live here. I sleep much better, have no worries about my house and health. I’m very pleased and content. I moved here from GA and I love mobile. I think it’s wonderful to have a nurse here 24/7.”

We really liked the community and we were set to move my loved in one after an assessment they said my loved one has early memory issues. They were not a fit for the community but when we took them to a different community they did not see an memory issues.

This place is God sent! I had a stroke, and thought my life was over. I found Knollwood Pointe, the healthcare here has helped me to have my life back. I felt at home from the time I entered the front door. I was greeted with love, kindness, and a special care like no other place I had been. The director { Venessa Cooks} is like no other, she greets each resident on a daily basis with concern, and a caring smile. This community is the best place I could have ever imagined!