Knollwood Pointe

There are not enough staff. It is difficult for patients in their room to contact staff in an emergency ...only call button is in the bathroom.

The staff is not nearly as attentive as they should be, probably because they are understaffed. I think it should be known that in the memory care unit at night, there is no one watching and there were 2 separate men with dementia that entered my grandmothers room too many times to count and tried to get in bed with her. I know they have dementia and it's not their fault, but staff should have some sort of alarm system for those who roam the halls at night. I feel like the simply assisted living side of the building would be fine with the amount of supervision, it was just not simply enough for memory care. We stayed 2 weeks before moving out of the facility. It was an expensive lesson to learn

The activities get a 5!!!! Since we moved Dad in [date removed], the executive director position has changed hands 4 times. That is what I have not been pleased with. Also, no one contacts me when this occurs, so communication on the leadership level has not been good. However, we have a great ED now who has a history of competence and longevity. Also, their nursing staff has had a huge turnover rate since we came, so some I've liked and some I haven't. I am paying a sitter to come 4 hours a day to make sure nothing is falling through the cracks medically. So, it has been somewhat stressful on my end. However, my Dad has THRIVED at Knollwood. It has a family atmosphere. He loves the other residents. The activity director, [name removed] is phenomenal. He loves the food, etc. So, while I have had some concerns for sure, Dad has loved it, so I would recommend it for that reason.

I worked with Knollwood Pointe for months before moving my mother in. On the front end, they really sell it well. Despite me expressing concerns over this and that, they assured me my mother was a perfect candidate for this facility. It should have been a red flag that before she even moved in there was SO much turnover in staff from everyone from the sales director to the executive director. Once she moved in, almost all communication ceased. I couldn’t get anyone on the phone to see how she was, ever. I had to authorize her simply getting Tylenol and couldn’t get a call back for days, leaving her in pain. It definitely wasn’t the level of care she needed, but as a whole the facility is understaffed and it shows.

They seem to have a lot of staff turnover since Tarantino took over management. We did have an incident with a couple of PRN CNA's working one weekend. The director promptly addressed the problem and those people were fired. The facility is in need of some TLC, particularly the flooring in public spaces and landscaping. They keep saying they have a contract to get the floors replaced, but I've been hearing that for months and nothing has been done. We can't really afford the best though. So it works for our budget. I just have to visit frequently to make sure Mom is getting the care that she needs.

I would not recommend this facility to others. The staff is not helpful at all. The food is mediocre. There are no activities, management is constantly changing and the cooks are always walking out.

I would definitely recommend Knollwood Pointe to others. I like the fact that it is so small that you can get to know everyone easier. My loved one has been very complimentary of the staff. They have all been very friendly and caring. She also enjoys the meals. I've been a little lost on some of the policies and procedures when some issues have come up, but I think that was more about me not doing my homework. So far, my loved one been very happy at Knollwood Pointe. As for the value for cost, we were surprised that after only a few months the rent has already increased by $[removed].

To my knowledge I'm the only family member that visits my mother. I regret that I wasn't informed when she came down with Covid as I am co- Guardian and the only family visitor she has. Yes, I would recommend this community to others. It's a nice facility and close by for me .

Things are going good for us at Knollwood Pointe. They have been very accommodating and helped us with the whole move in process. They offer assisted living as well as memory care. It is a smaller facility that is more personal and family oriented. When you talk to them about what needs to be done, they take care of it right away. I certainly recommend them to other families.

This is a great community! The staff is very friendly and seems to take a genuine interest in the residents and their care. They are great about communication with the family. They do offer a variety of activities, which is nice. They provide housekeeping daily and do a good job. The food is good. The facility itself is also very clean. We are very happy with our choice. I would recommend them to friends and family.

We were very pleased with our short experience at Knollwood Pointe, when we came to tour she knew right away this is where she wanted to come. Unfortunately my mother has bad luck and hasn't been able to spend much time here. The staff is wonderful, [name removed] especially is just as sweet as she can be. My mother loved it here and we are sad she could not spend more time with them. We would absolutely recommend the facility to other families.

We have been very happy with our experience at Knollwood Pointe. We chose this facility because of the staff members and the director was very nice and knowledgeable of what was going on. The room sizes here are pretty large, the one she has is good size for her and fits all her needs. I would recommend them to others looking.

I would recommend looking at the community for your loved one. All the staff are super nice. All the residents seem to be happy at Knollwood Pointe.

Knollwood Pointe offered a wide range of activities, they would take the residents on small trips. They would play games and all sing together. It is a place where you would want your loved one to be, it is very inviting.