I would recommend them. I think they are understaffed right now that is causing some issues but I also think they are doing their best.... Read more
Proveer at Heritage Woods is ideally situated along Alabama’s Gulf Coast, Mobile offers a blend of dynamic culture and convenient amenities. From shops to restaurants to museums, there’s plenty to explore in Mobile. For the history buffs, the WWII-era USS Alabama battleship sits in Battleship Memorial Park. For those with a love for art, the Mobile Carnival Museum accentuates the city’s traditional Mardi Gras festivities, or the 1850 Cathedral Basilica of the Immaculate Conception features intricate German stained glass.
Proveer at Heritage Woods provides superior care, signature lifestyle programs, amenities, and personalized service designed to help residents thrive throughout their stay. Apartment-style homes offer best-in-class comfort and convenience, while their distinguished common areas provide inviting space to visit and connect. To stay active and engaged, residents can also choose from a variety of community-led activities, including devotional services, yoga, cooking classes, and holiday parties.
While fun and activity is critical, the community also prioritizes their personal and medical care services. Depending on your desired care option, available services range from assistance with daily living activities and medication to 24-hour nursing care and rehabilitation services. Short-term respite care is also available to accommodate those facing unique circumstances.
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Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
8.3
Review Score
Review Score
34 reviews8.3
Out of 10
5 star
39%
4 star
30%
3 star
21%
2 star
3%
1 star
9%
A Place for Mom has scored Proveer at Heritage Woods with 8.3 out of 10 using our proprietary review score based on 10 reviews in the last 2 years. Over all time, Proveer at Heritage Woods has 34 reviews with an average "overall experience" of 3.8 out of 5.
4.3
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3.9
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3.9
I would recommend them. I think they are understaffed right now that is causing some issues but I also think they are doing their best.
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I would recommend the facility to others especially for members care. It has a small number of residents. It's a nice small place that is going through the process of new owner, staff and renovations. Place is very clean, one staff could use an attitude check, the meals are not up to par in my opinion for memory care; too many cold sandwiches.
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You get what you pay for... this facility should be shut down. They fraudulently placed my father in memory care when he didn't need it and fought me all the way to have him back in assisted living. They charged me an additional $[removed]/month while he was in memory care when his Dr said he shouldn't be there and did so for 3 months while I figured out how to get him out. I later found out this facility was under investigation by the state while all of this was going on.
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I would say the staff is more professional. They answer the phone when I call. Every unannounced visit showed professional care across the board. Your organization found it for me.
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This place was very clean, administration was informed and kind, they had an available space.Definitely would refer others. Love the admin and staff.
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Response from Proveer at Heritage Woods
November 14, 2023Thank you for your kind words! We are grateful for our residents, staff and family members.
We toured with Proveer at Heritage Woods and we thought the rooms small and I didn't like most of the residents doors open as walking down the hall among a few other but just not a fit for us! But it definitely might be a good place for others.
Very nice people at Proveer. They don't communicate as well as they used to. I'm hoping it's just the change over in management. We moved mom there in December, and then in February Proveer took over. The facility itself is top notch.
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I would suggest better trained staff and more staff to be able to monitor the residents specifically on the memory care side where my mom was at. They did not interact with her as I thought they would. The facility is lovely and maintenance staff keep it in good shape. Also food quality and the delivery method for the memory care side could be much improved. This facility has potential but the CNA staff needs improvement. If the patient is independent and only needs reminders then it would be fine.
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I toured this facility and it was good. It was clean and the staff was nice. We ended up choosing another facility because they had an opening sooner, but this one was very nice.
I would highly recommend SummerHouse Heritage Woods. I like everything about it, per my above ratings. The staff are very friendly, and they look after my loved one and pamper him. He loves the food and won't even miss a meal to come eat with me.
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No data collected
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They could have more of a variety with their activities, but we would still recommend this community to others. =
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When we started the facility was Elmcroft still but it changed to SummerHouse. They came out and talked to my loved one and it seemed like it would be a good fit. I thought it would get her out of her room and make her socialize with others, but she has not done that yet. I think it would be great if the staff could try to encourage her to get out a little bit more. I would recommend them to other families looking and I already have to some friends of ours.
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No data collected
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I can sleep at night knowing that my loved one is taken care of. As someone who take care of my loved one for a long time beforehand, having a place you can trust to care for them like you would really matters.
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The sales director on our initial tour was very nice and good to work with, and the rooms available for the residents are spacious and well appointed. Right now due to covid and the restrictions the activities are still somewhat limited, but they are slowly starting to bring back more and more
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We had a good tour experience with SummerHouse. The rooms were a good size, but the overall facility itself was smaller and we were looking for something bigger. It was just not the right fit.
I do not think I would recommend this community. The staff are friendly however, it does not seem like they are as engaged with the residents as I would like. There are not many activities for them to do at all. I have also asked for my mothers closet doors to be fixed and it still has not been fixed yet They told me to buy a curtain and use that but that is not what I'm paying for.
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my loved one stayed for a month. and they were excellent with what they were dealing with. This was a great community.
We chose Elmcroft because it is all inclusive and they assessed my mom and have been very accommodating and took care of a lot of things that I have not had to worry about. The room sizes are amazing, she has a 1 bedroom and she has a single bed, recliner, drawers, and a tv and she still has plenty of room for other things. The food here is really good and they are chef prepared meals. The staff are very friendly and outgoing and they go out of their way for their residents. They even have special days where they take the residents out to eat or do something special with them that they want to do. I would recommend to others looking.
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We chose Elmcroft because we went and visited and it was very clean, the price was better than what we had seen at some others places, and the staff seemed to be really nice. It is a pleasant atmosphere and administration was helpful. The room sizes here were sufficient for what my dad needed, he had his own bedroom but a shared den area. There was not a lot of communication unless it had to do with covid. It was going to start out being a really good experience, but covid came the day I dropped my dad off so it was not normal operations.
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I thought this was a nice community. The reason I didn't choose this community was due to their lack of communication skills.
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See what the neighborhood has to offer and what’s nearby:
Proveer at Heritage Woods offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.
Proveer at Heritage Woods has received an average review rating of 3.8 based on 34 reviews. See all reviews.
A Place for Mom has scored Proveer at Heritage Woods with a 8.3 out of 10 using our proprietary review score.
Our review score helps you identify high-quality communities based on recent reviews.
We start with the average of all a community’s reviews from the past two years. Then, we look for the communities people prefer. Communities that have mostly Very Good and Wonderful reviews in the past two years receive a higher score than communities that have low or no reviews in the past two years.
Call (251) 665-9063 to reach a resident at Proveer at Heritage Woods.
To reach a resident at Proveer at Heritage Woods call: (251) 665-9063
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.