Ivy Park at Burbank

The care staff in the AM was caring and loving. They have let management staff go and many care staff. They recently brought in a new community director to improve the community in many departments. Hopefully it will be successful. The food was carb heavy and individual dietary needs were not considered. The activity staff changed and I'd find the residents sitting with a monitor to watch. Interaction was good when they brought in dogs or goats with their handlers. Mom was happy with the care staff and most made her feel very cared for and cared about. But there were 4 different memory care directors in the almost 2 years mom was there leading to a lack of routine and strong leadership. But really hoping the new director will make the necessary changes. My brother and I met with her after mom passed away to give her our observations. She was not only receptive but she had made the same observations and had already started to make big changes.

I am currently a resident at Ivy Park at Burbank and things have been mostly great for me here, so far. I don't know much about the assisted living part of Ivy Park since I am an independent living resident. And there are not many independents. So, most of the activities are geared to assisted and memory care.

At this point we would say it's a good place. As I said it's only been a little over a month that she's been there and we're still working out a few kinks. But their response so far to any of our questions/concerns has been good.The main reason we picked it is because they include memory care tenants with assisted living in their activities. We wanted her to have an active social life. The other reason is that the community is close to family members so we can see her often.

The main reason we chose Ivy Park at Burbank to begin with was because the location of the facility is very close to my house and her doctors as well. Everyone is friendly and caring. The staff are very helpful to both the resident and the family. They kept the family aware of the residents situation. I am very grateful to Ivy Park for the care given to my mother.

I would recommend the community to others for their loved ones now. We had a rocky start; however, we feel it has gotten better. There has been some staffing changes the community is working on. [name removed] is an amazing Activities Director. The community was able to listen to the family's concerns about promises made during the tour, and rectify these. There are three meals a day served to the residents. The community allows family to eat with our loved one on a patio and in the dining room. They have even allowed us to bring food into the community for our loved one to enjoy.

We liked this community while mom was living here. The food was good and they offered some nice amenities. The staff here were friendly and helpful. Unfortunately mom was no longer able to care for herself so she needed to move into another place.

My sister is doing very well and it content and very happy here. She says it is the perfect place for her. It is a large community with 8 levels and with many people to meet. I am very grateful for the community and glad it worked out for my sister. This is also a convenient place for me to visit her.

I helped my aunt choose Vintage at Burbank and she's been there now for several months. I have been a bit surprised to learn, after the fact, that despite the high cost of this place, the people who live there have pretty much no say in the food they are served. Not that you can make everyone happy all the time, but the chef or whoever makes the grocery list apparently pays much attention to any of the ongoing requests of the tenants. For $5K or 6K a month, you'd think you could get toast on the bread you want or asking for some other kind of fish instead of Talapia (which incidentally has the LEAST nutritional value of all the fishes). I know that many elderly people have issues with their diets and a loss of appetite is common, so this really is not a small thing. I have another relative at The Village at Northridge and the food options there are amazing. Similar cost as well, so maybe we will be making that change for my aunt if they continue to be unwilling to hear from their tenants.

Really liked the room sizes. But it's right by the hospital and a lot of sirens and building noise. The staff was great and residents seemed happy.

May be too big. Dad prefers smaller complex.

Vintage Burbank has a very warm and friendly atmosphere. The physical layout looks more like an upscale hotel than a senior living center. The staff does a wonderful job assisting the residents and planning lots of activities. I was impressed with their dining room which is run more like a restaurant - there is a menu with lots of choices for the residents. I looked a 5-6 places before deciding that this home was the best place for my mother.

Vintage Burbank has the luxury of a five star hotel crossed with the fun of a college dorm. I toured the facility with my brother and neither of us would want our mother anywhere else.

Vintage is a lovely place, great food and nice caregivers. But, I put my husband in dementia floor, "Recollections". Sales team told me he be looked in on every 15 min at night as he gets up a lot and has balance and hallucination problems. This didn't happen--2 people can't watch 22 residents and check that often. Also, they said he would have a mat by his bed to inform them if he got up--that didn't happen. They were not always doing the activity on the schedule--the stimulation we wanted him to have. While it's a nice environment, I realized that my husband needs more one on one care than they could provide. It just wasn't a match for him. We moved him home after one month. They were more than fair with the moving-out settlement and they were improving on some of my complaints.

That was a nightmare. There was a lot of turnover of staff. The executive staff doesn't really give a crap about the residents and their communication skills were horrible. Something would get broken or lost and there's no notification so when I go to visit and I ask about it all they can say is "I don't know." They lost her glasses a couple of times and her dentures once - stuff that was important to living they were negligent with and I didn't appreciate that. The staff in general, I just didn't really like that I had to deal with them. The food is very budget oriented. The floor she lived on was for people with memory loss and it's like they got the crap food. They ate spaghetti everyday and soup. The people downstairs got hamburgers and different things. It's like they gave preferential treatment because they were cognizant of what they were eating.

It's working out good. My mom's there and she's just moved in and is trying to get settled. So far it's going well. She was getting a little bit swollen because she was eating too much salt so we're trying to get a low salt diet set up. It's been taking a little while. They're not quite on the ball with that. My mom has asked for a bowl of fruit with breakfast and sometimes it never comes. I've been there when it takes them a really long time to get things. So it doesn't seem 100% organized but everyone's very friendly and willing. I talked to them and it turns out we need something from the doctor in writing to get the low salt diet which we were never told. We're getting it worked out. it's not the end of the world.

Didn't like the location itself, in the middle of flat Burbank. Something closer to the hills would be better

newly remodelled, nice views, people were doing activities; fancy movie theatre, in Burbank - far from Kaiser; large facility up to 100+ people when full; memory care floor;

Spoke with the director. Very nice place. New this year. Nr. St Josephs Med Ctr. Great location for Mom to relocate to. $4000+/mo. Only 4 residents in the Alz unit so far.

Top choice, rooms great, location good and residents are younger more active... staff is very nice...

Perfect interior, strange location. My dad likes it. Great food and staff. Not clear what the community is really like although everyone we met was really great.