Hollywood Hills, A Pacifica Senior Living Community

My mother moved into an independent living apartment at HHP four months ago. It was an arduous task finding the best place for my mother, who is a very independent person and formerly in the medical field. After touring several facilities, we found our way to HHP. Jana Mahaney met with us and gave us a tour of the facilities and Residence. She answered all of our questions with honesty & depth and the utmost patience. Her positive attitude and genuine personality absolutely put both my mother and me at ease. As we went forward with the application process, [name removed] made herself available to answer more questions and took great care of us. We never felt we were bothering her, and she maintained the perfect combination of professionalism and genuine support. I can’t say enough good things about her. She represents HHP in the best way!

Although my mom hasn't yet arrived, as each day nears, my anxiety rises. What if she is unhappy? What if she is difficult? What if, what if, what if? Every 'what if' I ask is calmly and compassionately answered by [name removed]. My confidence in her skills in handling my mom's transition and making her feel welcome and at home grows daily. Now, instead of worrying, I'm getting excited for my mom to start living her best senior life! Thanks to [name removed] and [name removed] for helping me make this difficult decision with kindness and understanding.

I love the Hollywood Hills Pacifica's facility, staff, management and care. They have good food for the residents, too! The management is very caring and thrives on listening and responding to their residents' concerns. They are NOT profit driven, which is a HUGE plus on the monthly room rate and service charges to families. The facility is designed beautifully for maximum sensory stimulation for memory and elderly clients. The building and grounds are immaculate. They have stimulating daily activities and outings. It is the best place for my sister to feel that she has a comfortable, safe and caring place to live. Everyone that I take there cannot believe the beauty of the place and her assigned room is actually a private apartment space, not a hospital like semi-private room like most places.

They are extremely short- staffed. Some of them are nice but others are downright cruel. Or terribly unfeeling or not sympathetic at all. Also, they are not truly equipped for Memory Care patients. They don't have bed alarms or handicapped railing on the walls.

The facility and staff are wonderful!! Highly recommend. My mother is no longer there for other reasons ( too far away from family and friends, wasn't ready for assisted living).

It is clean and most of the staff are warm and friendly. They are short staffed and do not have enough people and time to care for someone with significant needs. We have had to bring in private care. Also, they are very corporate and bill according to a point system, which is somewhat impersonal. The rate for care keeps going up and I have to make sure they are providing the care they charge for. Don't love the way the nursing program is run.

While working with [name removed] from A Place for Mom I toured seven or eight assisted living communities in the greater LA area and narrowed the choices for my 97 year-old mother to visit down to 2. After the visit to Hollywood Hills Pacifica she determined she needed to look no further. The facility is beautiful. Families are invited to participate in happy hour and other special days. My mother enjoys the interaction with the other community members and especially being able to get a manicure on site. [name removed] was a dream to work with in making the move. More importantly, my mom is happy.

It is easy to sign in an a very smooth process. They need more staff to improve care. Food needs to be more creative it feels more like hospital food. I would recommend Hollywood Hills to others looking.

After extensive research and visiting numerous senior living communities, my family chose Hollywood Hills Senior Living for my parents, both of whom have dementia. The decision was not taken lightly, but it's one we're grateful for every day. The care they receive here is exceptional and meets all our expectations. From attentive staff to personalized support, Hollywood Hills has truly made a positive difference in our lives. I’d recommend it to anyone going through this journey.

I am a caregiver for one of the residents at Hollywood Hills Pacifica. I visited several other communities before I placed my friend here. It provides him with a lovely living environment, as well as a caring and very communicative staff. All of them have been amazing as my friend can be challenging at times and they have been very understanding and compassionate in dealing with him. I would highly recommend this residence.

I have worked with 5 end of life care facilities in three states for family members. Hollywood Hills Sr. Living [mental health care] is by far the best! The surroundings do not have an "institutional" feel. It is more like a country club which is lovely. [name removed] is the most caring, compassionate, patient, gentle and well versed of any I have had the pleasure to work with. Her knowledge and attentiveness to the residents AND their families is outstanding. [name removed] always stopped by an visited with us and kept us up to date on Al Onorato's status. When Al passed last week, [name removed] care with us was exceptional. All the staff were kind and giving. I was there often visiting Al. I never experienced any neglectful treatment of any of the residents by any staff. All were up beat and gentle with everyone. That doesn't happen if the work atmosphere isn't congenial and that is fashioned by the administration. You are fortunate to have [name removed], she is a top administrator..

I came across Hollywood Hills in the summer of 2020, during the pandemic and as this chapter wraps up, I am so thankful that I found this amazing community. [name removed] and the team have been wonderful in providing the best care, guidance, and just making this four-year journey for my best friend the best that it could possibly be. I honestly don’t know what I would have done. From going through the different stages of Alzheimer’s, and all that can entail, they walked me through each process with caring arms and truly made my best friend as comfortable as he could have ever been. Thank you all so much for becoming my family. [name removed] and myself will never forget this. I know he’s watching over all of us. Lots of love

There is too much turnover... the company needs to have an across the board pay raise to retain valuable employees. Other than that it has been great. The staff that are there are really nice. They could use a better heating and cooling system. I would recommend Hollywood Hills to others and already have.

This place is wonderful. The rooms are beautiful and spotless, the staff is wonderful and the overall atmosphere is heavenly. I feel my mother is extremely safe and well taken care of here and we recommend this place to anyone with elderly relatives in need of senior living.

[name removed] has been so helpful in the process of finding a place for my aunt. Very caring and my aunt thinks the world of her.

My experience with staff members has been absolutely positive. The way they make my dad feel at home is beyond comforting to my sister and me. It's a blessing that he is in such gentle hands.

We were introduced to Hollywood Hills by a professional consultant. We toured other facilities as well but were most interested in the professional and friendliness of the staff was well as the cleanliness of the facility. A clean first impression... and still great!!!

The staff at Hollywood Hills are friendly and competent. The housekeeping is good. Communication with the family is adequate. The move in process went well, overall. The food is mediocre, according to my mom (probably my biggest complaint). My mom has a heating/cooling issue that has yet to be rectified. The facility says it is a building issue...in addition to an electrical breaker which gets blown out regularly. Overall, for the price and location, I would recommend this facility to others. It is a well run facility and I'm able to see my mom on a regular basis.

My loved one was previously a resident at Hollywood Hills and overall the experience was okay. The facility was well kept and clean. The staff was very friendly and the food was good. We really liked and appreciated all of those things! As with most experiences with Senior Care in general, there were a couple of disappointments for us also. The activities that we were promised never seemed to materialize and there didn't seem to be much for our loved one to do. It was also very difficult for us to reach our loved one by phone as well, if we wanted to talk via phone. Finally, although the staff were all very kind people, it is possible to be kind and not be helpful and we didn't feel like our loved one's care was personal or that our loved one got any personal attention. Again, everyone was very kind but not necessarily personal. I understand that staffing may have been part of the issues, but we still felt misled about some things. As a result, my overall feeling from our personal experience with our loved one was disappointed. I might recommend Hollywood Hills, but with definite limitations. This facility could be a great fit for some, depending on what they are looking for and the level of care that is needed.

The community is beautifully decorated for the season. Lovely staff and residents at the community. Enjoyed the happy hour.