Hilliard Assisted Living and Memory Care

From my initial tour, to mom’s 2 months of residing at Hilliard Assisted, I could not be more pleased. From the friendly, supportive staff, to the delicious meals, this place is truly wonderful!

I was visiting a family friend who resides at Hilliard Assisted Living and Memory Care and was very impressed with not only the facilities but also the staff. The building is beautiful and does not appear out dated at all. The staff was very friendly and helpful. I was greater with a smile and they pointed me in the right direction for where I needed to be.

Out of all the care facilities we visited, I was most impressed with Hilliard Assisted Living & Memory Care. The staff is extremely skilled and caring, sensitive to the needs of family members as well as residents. The wonderful people at Hilliard made a very difficult transition easier. Very blessed to have found such an outstanding home to provide care for a family member of mine.

I had a visit with Hilliard Assisted Living. The staff walking in the door was so welcoming. Everyone went out of their way to greet me as I walked inside. It was like having conversations with friends and family. Everything was so comfortable and homey.

Hilliard Assisted Living and Memory Care is clean and modern while still being warm and inviting. The apartments are spacious and the food is delicious.

Lovely place with great staff! Everyone living and working there are always so happy!

You only have to be in the facility for about 5 minutes to see how much the staff cares. All the Aids are so knowledgeable about each of the residents. Everyone says Hello when you pass. This facility and it’s staff is just so welcoming. You feel confident when you walk out the door that the residents are being well taken care of. Take mom and dad here. This is the place you have been looking for.

I have lived here for two years now and happy to call it my home. There are many activities to choose from and they take us grocery shopping once a week. I also enjoy the music. The staff always puts a smile on my face when they visit me. It brightens my day. I enjoy living here and hope to make many more memories.

My 96 year old uncle, the last of seven children , remarked on his initial visit to Hilliard Assisted Living “ I think I’ll like it here’. Three years later and leaving for heaven he felt the same way. His care was always exceptional with a feeling of family that he and the staff shared and embraced with one another. Our family couldn’t be more grateful for those who cared for him on his first day of residency and during his final hours with HAL. Thanks again for making his final years both comfortable and enjoyable.

What a wonderful staff and clean facility. Very pleased!

After looking at many retirement communities in the Columbus area, my daughter, Abby, found Hilliard Assistant Living for me last Fall. I was diagnosed with some health problems last year and decided that it was time for me to move closer to my daughter and her family. I moved the day after Christmas 2020, just 3 1/2 miles from my family! Since then, I have been kept busy by the staff in the Activities department, enjoying the many exercise classes as well as bus trips to grocery stores and lunches out. Kim Martin, Food and Beverage Director, asked several of us to help with the Daily Specials each week. I've always enjoyed cooking and planning meals, so this has been fun for me. I am also an avid reader and helped to organize the Library soon after moving in. I do not need assistance right now, but know I will as I grow older. Now, I am enjoying getting to know the excellent and caring staff as well as the other Residents. I highly recommend Hilliard Assisted Living.

The nursing staff has been very good with communicating to our family, they reach our very frequently regarding any updates with our loved one which is very appreciated. They also have been very accommodating to our loved ones dietary needs.

It's early on, but everything I've seen so far I've been pleased with. My loved one's apartment is a very nice size, and very comparable to what she had before in independent living. which made it a smooth transition for her with her minor memory issues. She was able to bring all of her own furniture, so it feels like home to her. I like that part of it. It's a beautiful complex and seems to be clean and very well maintained. My loved one tells me the food is very good. They have a lot of activities and things going on. The concept here is to keep the residents active and help them get out of their rooms, and she does so much I can't get ahold of her sometimes. I have minor questions at times, but they've been very good at responding. It's a nice organization, and I like the people I'm dealing with. Based on my research, it seems we're getting a fair deal. So far I've been very happy, and I think my loved one is too, which is most important to us. It's nice knowing that she receives any care she needs and is eating well with three meals a day.

I would tell others that I have photos of my mom's dirty neck, so she was not bathed or cleaned. One of the receptionists was very condescending almost to a point of being rude whenever you would call. Their Covid protocols were a joke. My mom's medications were mixed up when she was here. It was an awful experience. We were here less than 30 days when we knew we needed to get her out, and they never refunded our deposit. Once we told them we were leaving, they gave her all this extra stuff and tried to make things right, so we knew it was all a show. I would not recommend to others looking.

Some of the staff members were great and some were not. The care givers were great, however the management was not attentive to our needs. Normally we believe the activities were good, they did try their best under the circumstance. Their medical director and head of nursing was somewhat disrespectful and not attentive at all to our questions and concerns. The facility is great if you are more independent.