Heritage Woods of McHenry

We are happy that our in-laws are happy at Heritage Woods because that was a big concern for us. The are starting to make friends and join in all the activities which helps get them out of their room. They do like their room it is really nice. The first week they loved the meals and everything about it, but now we aren't sure where the disconnect is because the meals can be a hit or a miss and when the food is served it is not as hot as it should be.

The community is neat and clean and the staff is very helpful and friendly. I would like to see an improvement with the food, it is the only thing my loved one does not like. I would recommend this community to others based on my experience.

We chose Heritage Woods because they accept medicaid and also it is very close to my home. My mom and dad have a 1 bedroom and it is adequate for what they need. The staff have been really good with communication, they have a family app that they use where they upload pictures and you get PDFs on what was going on as things were changing. Their doctor that comes in has been wonderful with response time, if I have concerns she calls or emails back right away. I would highly recommend them to others looking.

They are meeting all my mom's needs. The food service could be a little better quality. The studios are pretty small. The one-bedroom unit is of a good size. They have outdoor space for the residents. The staff is helpful and accommodating. They have done a great job keeping everyone safe during Covid-19.

Upon arrival 2 residents smoking on the patio at the entrance to the building. Did not have feeling of good maintenance of facility. Tour guide not exceptional at marketing of the facility. Did not ask me to sit down and review details of pricing, just gave me the information. Not impressed.

Love the fact that they take Medicaid when my grandma needs it. The apartments are lovely and they have a lot of fun activities. It’s a warm place with a wonderful staff.

Very nice, residents appear happy, staff nice.

I have no complaints about the tour I had taken of this community. When I had looked at it for my mother they seemed to be expanding and adding on a few additions which I thought was great. They just did not have an insurance plan that my mother could use down the road once her money had run out.

The staff I met during my tour was nice. The community seemed clean and the residents seemed happy. We chose another community where the staff just seemed a little more professional and spent more time talking to us.

the staff treats its residents with no respect , often [removed] their personal property. residents where left with nowhere to get help,

We did not care for their set up. We didn't feel mom would do well here.

Very nice...she thoughts the rooms were small but the one-bedroom was nice. Liked the fact the state or fed step in when her funds are gone.

If my memory serves me right, this is the facility that has "funds" available via Medicaid. This is my choice for that very reason BUT also I loved the atmosphere and people.