Harmony Village at CareOne Jackson

The director [name removed] and the Director of Nursing are newer to this facility but they have been with the company for many years. Since their arrival they have made many improvements in all aspects at the facility. They are amazing. They continue to make positive changes. [name removed], the newer Dementia Specialist, is a wonderful addition as well. He is knowledgeable, approachable, professional and follows through with requests that I may have regarding my Mom's care and makes sure that the issue is resolved in a very timely manner.

I have to tell you that I was not happy with Care One Jackson in 2023. It seems that the administrator at that time brought down the quality and care of the residents. I brought deficiencies and complaints to that administrator's attention for lack of care for my mother and room cleanliness but unfortunately she did nothing to improve the situation. I made a complaint to the State of New Jersey and upper management of Care One. Thankfully that administrator resigned and things have greatly improved. So under the old administrator items 1-7 would get 1. With the new administrator they would be -

Our loved one was previously a resident at Harmony Village at CareOne Jackson for a short time and everything was great for him at this facility. We were happy with his experience. The Executive Director was excellent with all of our concerns and helped alot. Moving our loved one in was good, they allowed us to pick his room out and set it up. We would recommend Harmony Village to others.

After looking at numerous facilities we decided on Harmony Village for a couple reasons. First, I would truly like to thank the director at Harmony Village. Her understanding for our father's needs and personal Caring was very much appreciated and a big factor in our decision making. Harmony Village May not have all the bells and whistles but their staff cares and does their job well. Once again on behalf of our family. We thank you!

[name removed] was wonderful. She gave such a thorough tour and answered all of our questions. [name removed] gave us her contact information and it has been so easy to communicate with her. She made sure that we were kept informed of my father's move in date, and helped us pick out the right apartment to fit his needs.

The staff members at Harmony Village at CareOne are all very caring, informative, and the facility is clean and inviting. Based on the experience we have had so far, we would recommend this community to other families.

My experience at Harmony Village Jackson was that it was very hard to reach the administration. They were very lax in and needed to improve their communication.

I've been very happy with Harmony Village so far. It has been a good experience from the very beginning. The facility itself is very inviting and pleasing to the eye. The marketing person we met with initially was very accommodating. She even came in on the weekend for a second visit with another member of our family, which we appreciated. She always got back to me. And she was very helpful, informative, thorough, and, compassionate. She came in to visit my mom a couple of times after she moved in. She made us feel like it was more than a job to her - she went above and beyond. My mom has been well cared for. They check on her frequently and are very friendly. The staff all know her. I had one concern about a cleanliness issue, and as soon as I brought it to their attention it was corrected and hasn't occurred since. My mom is not too enthused with the food, but she's eating. The activities director is always in contact, keeps a schedule posted, and has a lot going on. I like that the staff always try to get the residents engaged and involved. There are three different neighborhoods for mild, moderate, and advanced dementia. Originally they had placed my mom in the moderate neighborhood, but once they realized she was higher functioning than they first thought, they promptly moved her to the mild neighborhood to preserve her cognitive functioning. It's expensive (as they all are), but they provide good care for my mom, which is what matters. She's safe, and that gives me peace of mind.

I think it's been a good place for my loved one. It has very limited facilities if someone wants to go for a walk, but they seem to be caring and friendly. You need to look for a place that meets your relatives needs.

They go out of their way to make the client as comfortable as possible while giving them as much freedom as they want. They're very astute on what the client needs and attentive on what their family is requesting, alongside what patient needs as well. We've been to several places, some were okay and some were horrible. Harmony Village is just phenomenal, they don't fit him into a square box of general care services, they're the first to address his individualized issues and what he needs.

We always appreciated when we came to visit there was an administrative member on staff so anytime we had questions or concerns we were able to go to them. Sometimes the nursing staff was understaffed because there was just one director of nursing but they were very communicative and stepped up to the plate when needed to. When our loved one needed to go on hospice they worked very well with the hospice team who were fantastic

My husband's dementia progressed and he became a "difficult patient". He had violent outbursts and the first facility I placed him in was unable to deal with him. Care One was suggested by a Social Worker and he is doing much better there. They are able to deal with him and his condition has improved.

They give us a calendar for the activities but they do not match up with what they are actually doing at the time. My loved one is safe and that is what really counts. They lost her hearing aid and that is something that can not be replaced and other things that could be better.

Its a great place and wonderful community. They have a chef on site and have activities twice a day. They are very educated and caring. Overall it has been a great experience and I have already recommended this community.

It's hard to tell sometimes since my loved one with dementia can't communicate to me what she's experiencing. But it seems like a nice place to me. I would definitely tell other families to give it a try. It just depends on the individual person you're placing there, what their wants and needs are. I feel safe and secure with my loved one there. She gets meals, and she gets good medical attention if something happens. I feel very happy she's there. If I have any concerns or questions or send them an email, they respond and are very cooperative. If I want to meet with them, they drop everything and meet with me when I go in.

We chose Harmony Village at the time because they were remodeling one of the floors so I was able to go and see, other tours would have been virtual. I also liked that everything is one price and I know what I will pay every month. The room sizes here are average compared to others, the bathroom is actually pretty roomy though. They do have a beauty salon on site which is nice so I do not have to take her out. They are starting to get my mom involved with bingo and she loves the activities director here. Also they have been great with communication, they always call me right away with anything regarding my mom. The nurses and aids seems to be really on top of it and they have a good staff to resident ratio. I would recommend to others who are looking.

The thing we thought was really good about Harmony Village is it is a memory care only community and small, so it seemed like it would be a good place for someone who needs those supportive services. The staff asked a lot of questions and was willing to try things and circle back, and try more things and circle back again So we really appreciated that. They were great at communicating with us through Covid restrictions, mostly over the phone. And I would recommend them to others.

Loved the personal care provided by the team. Thank you!

My aunt lived alone in Florida (had no children). She was brought to the Emergency Department for wandering. We went down and flew her back with us. Harmony was the perfect fir for her (and me). Close to home, good care. Go tour the building - you'll be happy you did.