Harmony Village at CareOne Jackson

When I was at my wits end caring for my father-in-law as his dementia advanced I didn’t know what to do or where to go and a friend told me about Harmony Village at Jackson and the great experience they had with their uncle. I was shocked to see it tucked in off a road that I had traveled a million times over.It was clean, smelled good and everyone living there looked engaged. We were wowed by everyone that spent time with or stopped by to meet us; from the Marketing Director and Dementia Care Specialist to the Director of Nursing and other ancillary staff we encountered. The decision was easy, 2 days into her stay we started getting texts with pictures of dad smiling or participating in a program from the activities director , our hearts were happy and the trust started to build. Dad has been there since the end of summer and we could not be happier. We highly reccomend Harmony Village at CareOne Jackson!

Choosing a place for my uncle was more challenging and difficult than imagined. I already felt guilty because he didn’t want to go into a “home” however the feeling I got when I walked into harmony village immediately put me at ease. The building was super clean and the residents looked “good” - hair brushed clothes cleaned , smiles on their faces which was not the case with some of the previous facilities we visited We were warmly welcome by friendly staff who took a genuine interest in our concerns and helped us navigate through what had, up to this point, been an emotional roller coaster. We are truly appreciative of the staffs patience and knowledge with regards to my uncles needs. We are grateful for the caregivers professionalism, compassion, and patience. We feel fortunate to have found what seems to be the perfect fit after hearing horror stories of friends and neighbors experiences.

Attended my son’s soccer banquet hosted at Harmony Village. Place was clean and nicely decorated. There was a small kitchenette area and a room with a foos ball table perfect for family visits. Staff were friendly and food was good.

Harmony village did a wonderful thing for the Jackson Liberty Boys soccer team and surprised us by offering to host our banquet. The staff was so accommodating, atmosphere was fun and the food was delicious. We can't thank Harmony Village enough for helping us create such a special evening for the boys.

Wow! Our experience with Harmony Village at Care One in Jackson was phenomenal. Upon entering we were greeted by friendly staff willing to help us with anything. The place is clean and welcoming. By welcoming the local high school sports teams to use their banquet room, they are giving back to the community. The staff was so friendly and truly enjoyed having us there. The food was great and the cake was delicious.

I visit a family friend here. The friend is clean and well cared for and the facility is always clean. The staff are friendly and professional. I have never eaten the food, so I can't speak to it. I have seen the food and my friend says it is good, so I will take her word for it.

As a Registered Nurse finding medically appropriate compassionate dementia care in Jackson NJ for my father-in-law was more difficult than I ever imagined. After a disastrous 1 month stay in another facility in Jackson I was fortunate enough to find Harmony Village. Words are not enough and cannot adequately express my family’s gratitude for [name removed], [name removed], [name removed], and the entire care staff at Harmony Village. Nothing was ever an issue, they made the transition seamless !! Their patience, kindness and flexibility meant the world to us. Arrangements for his medical needs were handled completely without hesitation. I am so impressed with their individualized care they provide, and my father in law is thriving under their care. The respect they show to those under their care is evident in everything they do. My gratitude for the entire care team is so great and I would not hesitate to recommend them to anyone.

Harmony was and is the most welcoming and supportive place for both my mom and our family. From the start, [name removed] and [name removed] were welcoming, supportive and informative. They provided a clear picture of what Harmony had to offer and the care they would provide for mom. Throughout the onboarding process, [name removed] and [name removed] responded to our many questions and uncertainties which helped us be more at ease with such a difficult decision. Once Mom became a resident, that level of support did not waver. Mom was in good hands, and it was communicated to us daily via text and pictures or a quick phone call. It made us feel as if we were still a part of the process of caring for her with the know how of the Harmony staff. My mom is happy and participating in so much more than she could at home. The activities are engaging and meet her needs. Harmony has been the best place for her! We would highly recommend Harmony and their staff to anyone in need of a caring environment for their loved one.

The director [name removed] and the Director of Nursing are newer to this facility but they have been with the company for many years. Since their arrival they have made many improvements in all aspects at the facility. They are amazing. They continue to make positive changes. [name removed], the newer Dementia Specialist, is a wonderful addition as well. He is knowledgeable, approachable, professional and follows through with requests that I may have regarding my Mom's care and makes sure that the issue is resolved in a very timely manner.

I have to tell you that I was not happy with Care One Jackson in 2023. It seems that the administrator at that time brought down the quality and care of the residents. I brought deficiencies and complaints to that administrator's attention for lack of care for my mother and room cleanliness but unfortunately she did nothing to improve the situation. I made a complaint to the State of New Jersey and upper management of Care One. Thankfully that administrator resigned and things have greatly improved. So under the old administrator items 1-7 would get 1. With the new administrator they would be -

Our loved one was previously a resident at Harmony Village at CareOne Jackson for a short time and everything was great for him at this facility. We were happy with his experience. The Executive Director was excellent with all of our concerns and helped alot. Moving our loved one in was good, they allowed us to pick his room out and set it up. We would recommend Harmony Village to others.

After looking at numerous facilities we decided on Harmony Village for a couple reasons. First, I would truly like to thank the director at Harmony Village. Her understanding for our father's needs and personal Caring was very much appreciated and a big factor in our decision making. Harmony Village May not have all the bells and whistles but their staff cares and does their job well. Once again on behalf of our family. We thank you!

[name removed] was wonderful. She gave such a thorough tour and answered all of our questions. [name removed] gave us her contact information and it has been so easy to communicate with her. She made sure that we were kept informed of my father's move in date, and helped us pick out the right apartment to fit his needs.

The staff members at Harmony Village at CareOne are all very caring, informative, and the facility is clean and inviting. Based on the experience we have had so far, we would recommend this community to other families.

My experience at Harmony Village Jackson was that it was very hard to reach the administration. They were very lax in and needed to improve their communication.

I've been very happy with Harmony Village so far. It has been a good experience from the very beginning. The facility itself is very inviting and pleasing to the eye. The marketing person we met with initially was very accommodating. She even came in on the weekend for a second visit with another member of our family, which we appreciated. She always got back to me. And she was very helpful, informative, thorough, and, compassionate. She came in to visit my mom a couple of times after she moved in. She made us feel like it was more than a job to her - she went above and beyond. My mom has been well cared for. They check on her frequently and are very friendly. The staff all know her. I had one concern about a cleanliness issue, and as soon as I brought it to their attention it was corrected and hasn't occurred since. My mom is not too enthused with the food, but she's eating. The activities director is always in contact, keeps a schedule posted, and has a lot going on. I like that the staff always try to get the residents engaged and involved. There are three different neighborhoods for mild, moderate, and advanced dementia. Originally they had placed my mom in the moderate neighborhood, but once they realized she was higher functioning than they first thought, they promptly moved her to the mild neighborhood to preserve her cognitive functioning. It's expensive (as they all are), but they provide good care for my mom, which is what matters. She's safe, and that gives me peace of mind.

I think it's been a good place for my loved one. It has very limited facilities if someone wants to go for a walk, but they seem to be caring and friendly. You need to look for a place that meets your relatives needs.

They go out of their way to make the client as comfortable as possible while giving them as much freedom as they want. They're very astute on what the client needs and attentive on what their family is requesting, alongside what patient needs as well. We've been to several places, some were okay and some were horrible. Harmony Village is just phenomenal, they don't fit him into a square box of general care services, they're the first to address his individualized issues and what he needs.

We always appreciated when we came to visit there was an administrative member on staff so anytime we had questions or concerns we were able to go to them. Sometimes the nursing staff was understaffed because there was just one director of nursing but they were very communicative and stepped up to the plate when needed to. When our loved one needed to go on hospice they worked very well with the hospice team who were fantastic

My husband's dementia progressed and he became a "difficult patient". He had violent outbursts and the first facility I placed him in was unable to deal with him. Care One was suggested by a Social Worker and he is doing much better there. They are able to deal with him and his condition has improved.