Greatwood at Sugar Land

I would say to stay away from Greatwood. It was a very different place when we first put mom there but within months things started to change for the worse and they haven't gotten better.

The staff was generally pretty good. They know their patients and are good at engaging them. [name removed] did not like the food, but that's most likely due to low salt. She was so far gone at that point, I'm not sure she would have liked anything. She was only there 11 weeks before she died and 3 of them were in the hospital. Their cleaning staff was not very good, but in all fairness, [name removed] was a slob and had 2 cats she couldn't care for. I think the staff was kind of shocked and sad when she died.

My dad wasn't very happy he moved out after a month. He needed more care than what was being provided. His friend said they have a low staffing issue. I think it's good for independent living. I wouldn't want a loved one there for the end of life time frame.

Greatwood has been fantastic, very caring staff. Has gotten my dad to the best condition he's been in years. My mom had me write a letter for 30 day notice, but she has now retracted that desire. There is an additional cost of meals brought to room. My mom and dad don't participate in the activities, yet but my 16 year old had her grandmother play bingo with her and had fun and even won3 times! Upon entering into facility, they gave me a great deal including waving community cost

Friendly. Attentive nurse. Attentive Med Tech. Care staff is thin. We picked this community, because it was the best price and location

It's been a great experience so far. It was perfectly located between family members and within a few minutes of her doctors. The initial visit was extremely informational and the staff seemed attentive and forthcoming.

I cannot even begin to explain how incredibly friendly the whole staff is at Greatwood at Sugar Land. I'm always greeted with a smile. The staff is so so friendly and always accommodating. The food is very good and both of my parents are so very happy. There are plenty of activities to keep your loved one occupied and the residents are very welcoming to new residents joining in. I'm so happy to have chosen this facility for my parents. I would definitely recommend this facility to others.

The people have been very patient and helpful with a challenging resident. The nursing staff has been really good. My loved one has some concerns with the cleaning service. But she expects them to do things like wash dishes and clean the cat box which are not on their list of things to do.

I like that the staff were professional but also very down to earth and approachable. Like that the Independent and Assisted Living buildings were connected and shared a cafeteria. This means if your friend or spouse has to move to Assisted Living they still can have meals with their friend/family. Plus all meals have to meet stricter dietary requirements. The other facility my Mom lived in they had several friends move to Assisted Living and never got to see them again. I like the fact the cafeteria can be reached without going outside. Other places we looked at you had to walk outside some distance. I know that would have caused her to skip some meals. Yes I would recommend this place to others and I in fact have recommend it to several people.

The community is chronically understaffed. The kitchen is unresponsive to resident dietary needs while in Assisted Living and Independent Living areas of the community. Greatwood lost their Director of 23 years on [date removed]. Next Director, [name removed], did a "slash and burn" of staff, policies and services. She left [date removed]. Corporate sent another Director for a month or so. Current Director, [name removed] came [date removed] and has improved quality of food and amount served. He is well liked. Yesterday we got a letter that Greatwood has a new owner, that promises to "maintain the high quality of care and services that have always been provided at Greatwood. Here come more changes! My sister-in-law has been sick with GI symptoms for several weeks. She stated that many residents were also sick. While having these symptoms and notifying the kitchen, The meal that was delivered one morning for her breakfast was : sausage, bread and a bag of potato chips. It has been a roller-coaster ride for our family for the past 7 1/2 months. I understand the economic forces that Greatwood has been dealing with, but I do not feel that the residents have been kept informed, or considered a priority. I do not think it has been a good value and we are looking into other facilities for my sister in law.

The people are terrific. They are just so great. They they have treated us great. The food is not great, and it is a bit bland. They don't offer, a lot of fresh produce such as veggies-fruits. They offer a lot for the value of money. It's all inclusive, and it's a very good price. They went out of there way, to make my loved one feel welcomed ,included and helped to my loved one to make adjustments.

It has been a good experience, and the residents and staff is super friendly.

Our Dad hasn’t been getting his Rx’s for over two weeks now! He had bloodwork done & his Throid level was off the charts! Heard new mgmt is now there. Head mgr is named [name removed]. Not impressed Also, at 7:30 am this morning, no one was sitting at the front desk! Not happy with this & more!

Greatwood is fantastic. Sometimes my mom complains about the food, but it's just a lifestyle change for her. She seems to be enjoying it there, and it's a good place for her. She's safe, well taken care of, and looked out for. They have a lot of activities and are always involved with their residents. I would recommend it to other families for their loved ones.

This is a great community. If you are looking for care based on a timely manner, the staff is very slow at responding. The medical portion such as call button response time could be improved on. The food could be improved on. The staff communication is good with the family; however, the follow through could be improved on as well.

Things are pretty convenient here and the staff do a really great job trying to get us involved and to stay involved.

The only bad part is the food. I wish they would please do something about the kitchen. A lot of times the food is cold, and it just looks and tastes disgusting, to the point that I'm having to bring my dad a lot of his meals. The atmosphere in the dining room is mostly assisted living people who are in really bad shape, which can be depressing for him since he's in independent living. He can opt to have food delivered to his room, but then it' s always so cold. He's not really interested in most of the activities. It would be nice if they offered more for people who are in less cognitive decline. But they have a beer tasting coming up soon, and that's the first thing he's ever possibly thought about going to. I believe they have new activities director, and this is one of the first things she put on the schedule. In general, it would be nice if independent and assisted living were more separate. They share all of the common spaces, and while I'm sure that has benefits for those who are in assisted living, it's not ideal for independent living. But the staff is really nice. And his apartment is set up nicely to accommodate mobility issues . The bathroom has a walk in shower with rails. Yet it looks nice and doesn't look like it's for old people. The housekeeping staff are really sweet. My dad really enjoys the woman who comes in and cleans. The staff in general are all very sweet. It gives me a lot of peace of mind knowing that there's always somebody there that I can call to check on him if I'm ever worried or if he doesn't answer his phone, etc.

Can't even begin to thank this wonderful staff, from the director, marketing, med staff to the caregivers and everyone in between, for giving my granny her independence back and for being so kind and caring towards her. They really made her feel welcomed. This is a top notch community...head and shoulders above the others in the area. My grandmother loves all of the activities and has made new friends galore! Every time I see her she tells me how much she loves it there which is just music to my ears. To be honest I was really apprehensive about her going into assisted living but I know we made the right choice and I'm so glad we decided to move her there. Thank you to all the staff for everything you do because it's evident that it's from the heart.