Franklin Manor

I recommend all the time.

After five months at FM, my Dad died. After many needless trips to the hospital, there was no peaceful passing for him as there could have been if Hospice had been allowed to engage fully. I write this review one month after my Dad passed. As of today, [name removed], the Executive Director, has yet to reach out to me or my mother to share her condolences about the loss of one of her residents. Absolutely zero compassion. My dad was a veteran, a husband, a father, and a grandfather, but to FM, I believe he was just a monthly credit card payment. As I wrote my Dad’s obituary, all I could think about was how I let him down by choosing this place. I can’t turn back the hands of time, but I can write an honest review of Franklin Manor so you can make an informed decision about where to place your loved one. Choose wisely. Your loved one’s life depends on it. Read my complete review on Google.

If it were possible to leave negative starts I would. 1. Ask them this, "Do you ever have an actual nurse on duty, ever????" The answer is NO. Only CNAs and Med Techs are supposed to care for people with advanced dementia. Even the head patient care coordinator isn't a nurse! A doctor is never on-site. A PA rounds at the facility once a week (and is on call). 2. The staff tell you that they don't have enough help or training to "really" meet the needs of the residents that live here 2. In the last year, they have gone through three Executive Directors, three business office managers, and three patient care coordinators. (BTW, none of them nurses, PAs, or MDs). My best friend's dad went there, and within five months, he had a wound on his bottom so nasty that they made him leave because they couldn't handle it (stage 3). It's crazy because they caused it by not moving or changing him. He had no wound when he first arrived. BEWARE THIS FACILITY!!!!

I have had issues with [name removed] falling and no one around. No phone calls that she has fallen. Her clothes are disappearing and clothes that are not hers are in her closet. Very clean place, I think they need more attendants for patients. I hate saying I was being lied to but I was not told the truth on something's that I brought up to the director. Attendants in the back told me the truth. Cost is crazy, but I think having to be in a memory care place cost more? Now that she is in wheelchair I think she could go to anywhere that has dementia patients

We've been very happy with the care my father has received at Franklin Manor. His private room is spacious, and the housekeeping and laundry services that round each day are excellent. Despite dad isolating more over the last several years the activities staff on site has managed to keep him engaged and active and make him a part of their community. Staff great, passionate people. A+ all around.

Great facility, caring staff, and love the amenities. Communication and response time is great as well. My Grandma enjoys living here. Thank you for everything you do for her! I recommend this facility.

Checkered out several places when dad’s needs became too much for mom and a guy-time CNA. Franklin Manor has been a true blessing to our family. Wonderful, caring staff who know how to work with people with memory issues and a facility that is always very clean! Very happy.

We needed placement for my wife’s father and after touring several memory care facilities we choose Franklin Manor. The facility is warm and inviting (always clean when we visit) and the staff take great care of their patients. Very happy with our choice!

My wife and I traveled from Maine to help my mother find placement for my father two years ago when he could no longer be cared for at home. We wanted a nice, safe, and well-run facility mom could visit easily. Franklin Manor turned out to be that facility. It’s clean, his room is spacious, and the staff take a genuine interest in dad and his care needs. On several occasions mom has told me that the staff has setup special tables for them to sit at together and assisted dad into the courtyard so they can be outside to enjoy the day together. I couldn’t be happier with our decision to go to Franklin Manor and would recommend it to everyone!

We picked this community because, I needed to get my loved one into a facility quickly. My loved one was there a short period of time. One issue, I had was they did not answer the phones, and they returned my calls a few days later. They did not have sufficient activites available for the residents. It was not structured very well. Overall, I was dissapointed.

The community was able to accommodate the family and residents requests. The staff took great care of my loved one during their short stay. They were able to provide medication management, dressing, bathing, and more as some of the types of care offered by them.

We chose this community because it was recommended by a personal friend. The room sizes were good size. The food was pretty good considering it was long term care. We like the chef who prepares the meals. I would want people to know that Franklin manor is all memory care. It is a fairly good sized facility with a court yard in the middle. Memory care residents do not feel so locked in their rooms. Everybody there is in the same boat so the staff is more accepting of their behavior at times. I was very satisfied.

When we first visited Franklin Manor we really liked how friendly and helpful that staff was. This community is more designed for memory care. The rooms are more on the smaller side, but were still cozy enough. The food was bland, so that could of used some improvement.

We can't say enough about how great Franklin Manor has been for my mom. Everyone there - including the director - cares about the entire family going thru such heartache having a loved one with dementia. The staff is very understanding and they have a lot of patience with the residence!

Friendliness 5 STARS!!! I give the Executive Director [name removed] 5 stars! My dad was in a predicament with Hurricane Florence and was displaced from a short term rehab facility from the coast of NC. I made a few calls last night and one was to [name removed]. I explained the situation and he contacted his regional supervisor to see what could be done. He called me back within 10 minutes and wanted my dad to come today for an evaluation to see where he would fit best for his situation. Franklin Manor is a long term facility and my father's condition did not warrant staying there. My dad got placement in a facility close by all thanks to the help of [name removed]. I know my father is where he needs to be and he can continue his short term rehabilitation. I cannot comment on anything but the friendliness. I am so thankful that Franklin Manor has people like [name removed] working there! Thank you [name removed]!

What you hear is so very true. If you love your Love one"Please don't put them here. They cant keep help because they don't know how to treat them and the one's they have they are wore out. The place have a odor and the people are not well taking care of. If you can afford to put your Love ones some where else you need too. Bad for Business.

My father stayed there for one month recently. He went down hill fast here. After 3 1/2 weeks had to put him in the hospital because he got Influenza A at Franklin Manor. When I was taking him to the hospital, they then told me there were cases of Influenza A there. The director [Removed] did try to make Dad's adjustment easier, but his staff did not. The staff are lazy and rude and don't do their jobs. How can they say to me, your father refused?! He has dementia, you help him. Instead, they let him sit in his room w/o food, w/o shaving, w/o a shower for almost a month. Too lazy to get him on the schedule to see the visiting RN, I had to call myself the director to get Dad to see the nurse. Even then, treatment didn't help, he had to be hospitalized for 6 days. I do not recommend Franklin Manor, your loved one will not receive the care you desire for them here!

My dad was here for three years and I had him in another memory care for 3 days and moved him here. There is no such thing as perfect. However, I feel his care here was humane and loving by lots of the staff. It is hard to staff and work at these facilities, but they did a great job. Several of the staff were there when he first arrived and are still there. There has been some management changes, but I think it is stabilized and doing good now. I highly recommend this facility for memory care.

This place is so new that they really don't know what they are doing. Nobody is in charge, the caregivers are not certified, the administration keeps changing and promising to change things, but nothing has changed. I would recommend that this place only be used for a temporary situation until a better facility can be found for your loved one. Also the food is frequently disgusting.