Double Creek Assisted Living and Memory Care

Our family had an in person tour with Double Creek and I do think they are better suited for assisted living. Activities for assisted living great. Not impressed with memory care personnel. Memory care on second floor, felt unsafe with second story. Could not give clear evacuation plan for fire. Support group for families. Interview focused more on my needs than explaining care. Did not go upstairs to see facility. Do believe from what I saw in assisted living was good.

This was a nice community. I didn't like they had a small outdoor area for the residents with no view.

Double Creek is a new build with all the bells and whistles. It was beautiful and I would put myself there, but much more expensive and fancier than we needed.

I toured with Double Creek Assisted Living and Memory Care. I did like the facility, but personally I did not like the location. The staff were al very nice. It was much more expensive than the facility we ended up choosing for our loved one.

We toured several places, but the staff here was great. They had great energy and the facility had a monthly awards program for the staff and other ways to recognize them for their performance. We thought that was a great sign and would help keep quality care high and a positive atmosphere for the staff and ultimately the residents. The staff has been great, but they seem to be understaffed and it's affecting all areas. They've gone through 3 directors since we've had our loved one here. The new director is fantastic and trying to make changes to improve things. But there's just a lot of issues, mainly with cleanliness. We were told that housekeeping is daily, but they come maybe once a week. My loved one's room is always messy. We came to visit one day and saw that they were using the laundry hamper that we provided as a trash can for soiled diapers. Her room smelled so bad, it often does. It smells and isn't being cleaned often or properly. During my loved one's assessment with Double Creek, they suggested assisted living and that surprised us. Said she didn't need memory care at that point. When we went to move her in, they then told us they were going to put her in memory care. We weren't surprised and knew it was probably better. The only problem is, all my research had been done based on assisted living and not memory care. Our loved one had a hard time adjusting. They suggested we not visit the first week to give her time to adjust. When we came to visit, we saw that they'd done nothing to help get her set up. All of her clothes were laying on one side of her bed instead of put away. Other things weren't set up. Initially, they offered us a significant special but said we had to sign then for them to honor it. We did, though we had established and even told them she wouldn't be moving in for a couple more weeks. They ended up not honoring it and saying it was because she didn't move in by the deadline. Definitely felt like a bait and switch, they knew the date she was moving in from the beginning. Again, the staff that they do have is great. I'm just having a hard time understanding why things aren't getting done....lack of staff or maybe just post pandemic challenges. I don't know, but we're hoping things improve soon. At this point, I wouldn't recommend them to friends and family.

I thought Double Creek was a nice facility. But I really didn't like that it was right on the highway. And there was no place for my loved one to walk outside.

Our family had an in person tour and it is a very nice community but the distance was just not convenient for us.

Overall I liked Double Creek. I thought it was a pretty facility. And I liked the person who gave the tour. I was disappointed in what the room looked like though. It had no storage in the bathroom, and the room itself was just like a box. At the place where we ended up, the room has a little more definition/shape to it where you almost feel like you have a separate bedroom. And there's a built-in cabinet, as well as some storage in the bathroom.