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My sister had been recently diagnosed with dementia. I had to travel and couldn't leave her alone. She initially refused to go. The first couple of days were horrible. She called several times wanting me to get her. The staff at Parmer Woods worked with her to get her adjusted. When I returned to collect her she didn't want to go home. They took very good care of her. I was very pleased with the results. I highly recommend Parmer Woods.... Read more
Parmer Woods at North Austin delivers a first-rate senior living experience in Austin, Texas. The inviting community offers a lovely retreat with two private courtyards that are perfect for enjoying nature, taking a stroll through the walking paths, and digging into some gardening. Soaring ceilings and spacious common areas await inside, which include a media room, an on-site salon, and a well-stocked library.
Dedicated caregivers are available around the clock to provide assistance with activities of daily living, medication management, and memory care for residents with Alzheimer’s or other forms of dementia. The pet-friendly community has a variety of studio, one-bedroom, and two-bedroom floor plans to choose from with fully equipped kitchens, walk-in showers with safety bars, and ample closet space. Residents can delight in amenities such as three nutritious meals served daily, housekeeping and laundry services, and group activities such as the resident-run brewery group.
The area offers ample shopping to satisfy all tastes and budgets at Scofield Crossing, The Domain, and Shops at Tech Ridge. Nearby dining ranges from Hawaiian, Korean, and Mexican cuisine to New American fare. Popular nearby attractions include Zilker Botanical Garden, Memorial Park, and the Austin Aquarium.
Parmer Woods at North Austin provides both Type A...
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Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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A Place for Mom has scored Parmer Woods at North Austin with 8.8 out of 10 using our proprietary review score based on 23 reviews in the last 2 years. Over all time, Parmer Woods at North Austin has 65 reviews with an average "overall experience" of 4.1 out of 5.
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My sister had been recently diagnosed with dementia. I had to travel and couldn't leave her alone. She initially refused to go. The first couple of days were horrible. She called several times wanting me to get her. The staff at Parmer Woods worked with her to get her adjusted. When I returned to collect her she didn't want to go home. They took very good care of her. I was very pleased with the results. I highly recommend Parmer Woods.
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My only concern is that there are no cameras or monitors to keep the staff and residents safe. I’ve placed a camera in my mother’s rooms just so I can see what goes on inside her room. The staff members are great!
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Response from Parmer Woods at North Austin
October 7, 2024Thank you for your feedback and for the kind words about our staff! We understand your concern about security and appreciate your proactive approach in ensuring your mother's well-being. While we strive to provide a secure environment for all residents, we’re always looking for ways to improve. Your input is valuable, and we’ll continue to evaluate our security measures to ensure peace of mind for families like yours. If you have any further suggestions or questions, feel free to reach out!
Parmer Woods nurse evaluated and their staff admitted our mother into Parmer Woods on [date removed]. On [date removed] I received an Eviction Notice that our mother would be removed. This was sent regular mail, not certified as required and stated by their own document and Texas law. Additionally, this Eviction was shared with a family friend who went to visit our mother before I received the Notice. Apparently, they had reevaluated our mother three times in her four months there and determined that her care needs were greater than their facility could provide. These “Care Plans” normally happen about once every six months and are signed by the facility and family member during a meeting with the resident’s POA (Power of Attorney). Parmer Woods did not have a meeting with family, did not obtain signatures with the POA and didn’t even sign the document themselves! On [date removed] Pegasus allowed a third-party entity (CVS) to administer an injection (flu) without any authorization.
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Response from Parmer Woods at North Austin
August 20, 2024Thank you for your feedback. Parmer Woods at North Austin adheres to all proper protocols and procedures. We follow strict guidelines for communication and documentation, including certified mail for eviction notices and regular care plan evaluations. Our goal is to provide the best care possible, and we conduct care plan meetings with family members and the POA as required. A member of our leadership team will be reaching out to you shortly regarding the details of your review. You may also email Regional VP of Operations, Linda, at lcraunlugar@pegasusseniorliving.com.
Our experience with Parmer Woods has been overall very good. They definitely can improve in several areas but they have had several staff issues (people leaving). I would like to say that the person that helped me via Places for Mom was exceptionally excellent
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Response from Parmer Woods at North Austin
July 23, 2024Thank you for sharing your experience with Parmer Woods at North Austin. We appreciate your honest assessment, and are continuously working to address any issues to enhance our services. Providing kind and thorough assistance is our priority, and we're committed to ensuring a positive experience for all our residents and families. Thank you once again for your valuable feedback.
My sister likes the Parmer Woods at North Austin facility. there are times however when the staff is slow to respond to her call, but overall she is happy being there ad we would recommend the community to other families.
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Response from Parmer Woods at North Austin
June 22, 2024Thank you for complimenting and recommending Parmer Woods at North Austin! As a community with the goal to provide the highest quality of care to the people who call our community home, we would like to speak with you in more depth about your sister's experience. If you would like to provide more details, please email Linda Craun-Lugar, Regional VP of Operations, at lcraunlugar@pegasusseniorliving.com. We appreciate your time.
We are thrilled with Mom's move to Parmer Woods! Having just moved her from out of state, our experience at her first community was less than desirable. Parmer Woods is exactly what I was looking for. She has done more in her first 2 weeks than 2 1/2 months at her previous community. The residents have been very welcoming and the staff is very kind and caring. I used to leave her old facility upset and angry now I leave calm and peaceful because I trust the staff has her best interest in mind. I would highly recommend moving your loved ones here.
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Response from Parmer Woods at North Austin
May 2, 2024Tish - Thank you for sharing your experience with us! We're delighted to hear that Parmer Woods at North Austin has provided a positive transition for your mom after her move from out of state. It's heartening to know that she's thriving and engaging more in just two weeks! Creating a welcoming and supportive environment for our residents is our top priority, and we're glad to hear that both our residents and staff have contributed to that experience for your family. Your trust in our team means the world to us, and we're committed to continuing to provide the highest level of care and support for your loved one and all our residents. Thank you for recommending Parmer Woods – we're honored to have your mom as part of our community!
We were pleased to find Parmer Woods just when we needed it and in a convenient location for us. Everyone has been super welcoming and helpful. It is a very nice place as well especially if you are working within a budget. What really blew me away was that staff members I hadn’t personally met yet knew I was connected to my mom almost right away. That’s the type of thing that shows you that you picked the right place.
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Response from Parmer Woods at North Austin
May 2, 2024Rikki - Thank you so much for sharing your experience with us! We're thrilled to hear that Parmer Woods at North Austin has been a perfect fit for you and your mom. Our team takes great pride in creating a welcoming environment and providing exceptional service to all our residents. It's heartwarming to know that our staff members were able to recognize and support your connection with your mom, showcasing the personalized care and attention we strive to offer. We're honored to have you as part of our community and look forward to continuing to exceed your expectations.
Parmer Woods has been a great place for my mom. When she moved in, she was not able to walk and was very confused. The staff was very friendly and helped her adjust during a difficult time. Since then, she has made great improvements and feels that this is home now. She’s made lots of friends and stays very active with the variety of programs and outings that are available.
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Response from Parmer Woods at North Austin
April 30, 2024We are so pleased about your mom's improvements in our community! It is truly our pleasure to care for her, and we are delighted that she's having a great experience.
Great tour! Outstanding assisted living facility! The staff is incredibly caring, the environment is welcoming, and the amenities are top-notch. Highly recommend for anyone who is looking for a compassionate and clean community.
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Response from Parmer Woods at North Austin
April 30, 2024Juliette, Thank you for taking the time to come out and visit our community! We appreciate your recommendation. Please let us know if we can answer any questions or be of any assistance!
My aunt has really embraced the community within Parmer Woods. She says she's never in her apartment because she's busy with activities and socializing. It was mainly price and my prior experience with them with my dad, why we chose it for my aunt.
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Response from Parmer Woods at North Austin
April 24, 2024Thank you for sharing your experience with Parmer Woods at North Austin! It's wonderful to hear that your aunt has found a vibrant and engaging community with us. We're delighted that she's enjoying the activities and socializing opportunities that we offer. If there's anything we can do to further enhance your aunt's experience, please don't hesitate to reach out.
This place is absolutely beautiful and the staff is so professional and Amazing. Customer service is so important and this place deserves high praise. The executive Director, wellness director and Business office director are very caring, compassionate and supportive. This sets this place apart from any other place that I’ve visited
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Response from Parmer Woods at North Austin
February 10, 2024Thank you so much for your kind review, Scotty! We will be sure to pass along your compliments to our team members.
I gave it a 2?? not one because the food is pretty good. Please look for other facilities. When you are taken on a tour, they will point out all the things that in hindsight are not important at all. What is important are the people who are caring for your loved one. The staff and administration turned over frequently. so, there’s no commitment. MEMORY CARE residence are placed in front of a television and that is what they consider engagement. Do they ever sit and visit with Your loved one-no. Do they get to know them? No -how often do they take them outside? hardly ever. What about those gardens that they were going to involve residents in maintaining? Nope. Caregivers dress them, give meds and feed them. That’s what you get. Otherwise your loved one will just sit or wander. Bathroom not kept clean. Tired of feeling that if I am not there, our loved one is not taken care of. Looking elsewhere now!
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Response from Parmer Woods at North Austin
January 12, 2024Thank you for your feedback, Kay. As a community with the goal of providing the highest quality of care to the people who call us home, we would like to speak with you in more depth about your experience at Parmer Woods. We always wish to meet the individual needs of the residents. We would appreciate having a chance to speak with you directly to address your concerns. Please email our Regional Director of Operations, Linda, at lcraunlugar@pegasusseniorliving.com if you are willing to provide more information.
Palmer Woods at North Austin is a great place! They have a great group of caring staff members working there. We would absolutely recommend this community to other families based on the experience we have had so far.
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Response from Parmer Woods at North Austin
December 20, 2023Thank you for taking the time to share your positive experience at Parmer Woods at North Austin! We're delighted to hear that you appreciate our dedicated and compassionate team members. Your recommendation means a lot to us, and we're thrilled to have earned your trust. Should you need anything, please don't hesitate to reach out. We're here to help, and to continue providing exceptional care and support.
[name removed] loves the facility. She loves her room. They been very inviting and do go out of their way to help They're even managed to help me get her moved into that facility while I was moving to the UK helping with all of the paperwork one of the directors even got the app on her phone so she can call me long distance that I use called WhatsApp and have been very helpful and explain in any questions I have concerns and my cousin absolutely loves it there. I have had my cousin at 4 different places and this is by far the best experience I have ever had.
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Response from Parmer Woods at North Austin
November 7, 2023Thank you so much for taking the time to share your positive experience with us, James! We're delighted to hear that your cousin loves her room and feels at home in our community. Our team is dedicated to providing a warm and inviting environment, and we're glad to have been able to assist you during the moving process, especially given the distance. We truly appreciate your kind words and are here to address any questions or concerns you may have. Your cousin's happiness and well-being are our top priorities, and we're thrilled to hear that this has been the best experience for both of you. Thank you for choosing Parmer Woods at North Austin!
Parmer Woods at North Austin is a smaller building with only 2 floors which makes it easier for our loved one to figure things out....where there are like the activities. The staff members that are working there are friendly and our mother does like the meals that are prepared.
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Response from Parmer Woods at North Austin
October 9, 2023Thank you for taking the time to share your positive feedback about Parmer Woods at North Austin, Donna. We are delighted to hear that your loved one finds it easy to navigate the space and enjoys the activities provided. Our friendly staff members are dedicated to creating a warm and inviting atmosphere, and we are pleased to know that your mother appreciates the delicious meals we offer. If you have any further comments or suggestions, please feel free to reach out. We value your input and are here to ensure the best experience for your loved one!
I'd say it seems like a great place, go and tour it and talk to some residents/ residents family members to see what they say. They really work to engage new residents, are responsive to calls and texts. We picked this community because of the memory care services, cost, centralized location, and friendly staff.
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Response from Parmer Woods at North Austin
September 20, 2023Thank you so much for sharing your thoughts about our community! We appreciate you taking the time to leave us a review. Please let us know if there's anything we can do for you and your family.
Not a good place to stay or put your loved one if you expect care the way they describe when they take you on the tour. Been there done that. Don't let them fool you with pretty stuff. Go visit many times unannounced first. Really pay attention to what is or isn't done.
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Response from Parmer Woods at North Austin
July 23, 2023Thank you for your feedback, Bill. As a community with the goal to provide the highest quality of care to the people who call us home, we would like to speak with you in more depth about your experience. We always wish to meet the individual needs of the residents. Please email Regional VP of Operations, Linda, at lcraunlugar@pegasusseniorliving.com if you would like to provide more details.
They've had a lot of senior staff turnover, but seem to be at a place now of consistent staffing. Even with the changes, staff have been responsive, caring, and informative. When we first moved my parents in in Feb. 2022, I would have given them a lower score, but they have reached and are maintaining a great level of cleanliness. Facility is clean, smells great, and is kept at a consistent level of cleanliness The staff has been, and continues to be, outstanding. From the caregivers to the management team, they are awesome. They are doing the best they can with an elderly dementia patient who isn't always willing to cooperate. But my mother is getting a good level of care and attention. Meals seem to be balanced and the dining experience is pleasant (nice dishes, placemats, etc). While I wish my parents and now just my Mom didn't need Memory Care, and it's definitely not cheap, we feel like Parmer Woods is a good value given the level of care and attention she is receiving
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Response from Parmer Woods at North Austin
July 10, 2023Karen, thank you for taking the time to share your positive feedback about your experience at Parmer Woods at North Austin. We are glad to know that our staff has been responsive, caring, and informative throughout your journey with us. We strive to provide a compassionate and supportive environment for all our residents and their families. We understand the importance of cleanliness in maintaining a comfortable living space, and we are thrilled that you have noticed and appreciated our efforts. Our dedicated housekeeping team works diligently to ensure that our community is consistently clean, pleasant-smelling, and at a high level of cleanliness. We are delighted to hear that our staff, from caregivers to management, has been outstanding in their commitment to providing excellent care. We understand the challenges that come with caring for a loved one with dementia and appreciate your recognition of our team's efforts to provide your mother with a good level of care and attention. At Parmer Woods, we believe that nutrition and a pleasant dining experience are essential aspects of our residents' well-being. We strive to provide balanced meals and a pleasant ambiance for all our residents, including nice dishes and placemats to enhance the dining experience. We understand that the need for memory care is not an easy situation, and we empathize with you and your family. We are committed to providing a good value for the level of care and attention your mother receives, and we appreciate your acknowledgment of this. Thank you again for your kind words and for choosing Parmer Woods at North Austin. If there is anything else we can do to further enhance your experience, please do not hesitate to reach out to us.
Dad was there a year, we came to Parmer Woods believing what they said we could expect. Assisted living for 1 month. Were told he would be accompanied to activities, wasn't done Memory care after a month in AL Were told how good the connections program was by Dr. Petersen. It composed of keeping the body moving by exercises and the brain functioning by art, word games and several other activities. Very seldom did we see this happen and we visited every day. Usually found everyone in front of the tv with no interaction by staff. My dad had oxygen and we purchased the Inogen machine to make it easier and most of the time the battery was dead. Was supposed to re-charge batteries at night while he was on the oxygen concentrater. Not always done. My dad had hearing aids and in a year staff didn't really figure out how to put them in properly, even with a diagram and instructions by my sister. No executive director for 8 months out of 12. No accountability.
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Response from Parmer Woods at North Austin
May 23, 2023Fay, thank you for your continued feedback. As a community with the goal to provide the highest quality of care to the people who call us home, we would like to speak with you in more depth about your experience. We always wish to meet the individual needs of the residents. Please contact Regional VP of Operations, Linda, at lcraunlugar@pegasusseniorliving.com if you would like to provide more details.
If you are reading this you are trying to decide-take my loved here or not? Would you drop off your Kindergartener at a place that was lacking many important personnel? “Looked good” but didn’t treat your child with respect, wasn’t kept clean, or attend to their health? *No executive director (No leadership for 8 months out of 12 and counting) *No Memory Care Activities Director (Residents watch TV or wander a large majority of their day) *Inconsistent front desk coverage (people pulled from other jobs when they could be helping residents As you take the tour- would seeing new plants, pretty flags outside, rearranged pictures, names of rooms like Music Room that are not used, cookies for free make the facility great?? Nope! It’s how your loved one is treated ! We communicated concerns numerous times- we were met with defensiveness and no follow-through. This facility has a lot of masked problems! There so many other better ones.
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Response from Parmer Woods at North Austin
May 17, 2023Thank you for your feedback and for choosing Parmer Woods at North Austin as your loved one's community while they lived there. We always hold high standards of care in our Connections memory care neighborhoods and continue to offer a high standard program. We would be more than happy to discuss your concerns with you privately at your convenience. We hope to hear from you soon.
See what the neighborhood has to offer and what’s nearby:
Parmer Woods at North Austin offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.
A Place for Mom has scored Parmer Woods at North Austin 8.8 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (512) 835-9080 to reach a resident at Parmer Woods at North Austin.
To reach a resident at Parmer Woods at North Austin call: (512) 835-9080
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
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A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.