Daylesford Crossing

My friend was in memory care unit and didn't really participate in activities. Her son handled the cost so uncertain about what the expenses were. I would recommend the facility.

My dad is very frail, needing a lot of hands on care. I was assured Daylesford offered everything he needed, although he was at the high end of the care available there. With only a couple exceptions, staff has been friendly and caring. They got a new director of health and wellness shortly after my dad moved in who was able to resolve some of the initial concerns I had about his care. My dad does not always ask for the help he needs, and they seem to be more geared toward helping with something when asked. This can leave a bit of a gap in meeting his needs. I feel I’ve had to be more involved in making sure he gets some of what should be done (shower frequency, skin care, fall safety) than I expected. Some of the things I used to keep him mobile and safe are not allowed because of rules and guidelines all facilities have to comply with. He has declined a lot in the 3 months he has been there. The facility is beautiful and there are a lot of activities offered.

Facilities look nice, but careless and insufficient staff in the memory care unit. Our mom had bruises on her head and hands from rough handling. One day I visited and was horrified to see her with her head sideways lying on the table drooling, with nobody even trying to help her. Don't put your parents here if they need a higher level of care. Management was also indifferent and sometimes even hostile, especially when it came to disagreements with the hospice care staff.

My loved one is currently a resident at Daylesford Crossing and everything has been great for her at this facility. The staff and care services are great. The cleanliness and friendliness are also great. It has been a wonderful experience so far. I would recommend this facility to others.

Never ate there, but she didn't complain .Not sure how to evaluate the value for cost. It's on the expensive side compared to where she is now. My issue with them was that she started out on the first floor. She was found wandering around on the street outside and then they moved her to the basement memory care unit. It was depressing and smelled like urine there.

My loved one was previously a resident at Daylesford Crossing and everything was wonderful for her at this facility! The cleanliness and friendliness were great. The staff was excellent! The meals, care services, activities and value for cost were great. I would absolutely recommend Daylesford Crossing to others!

This facility is good overall. Like with most health care places, there seems to be a lot of turnover with the aides. But I don't find that unusual. They do have a good variety of activities. They just did a 'Wizard of Oz' celebration for Halloween. I observed the staff really trying to engage the residents. They seem to be a very caring community here and know the residents by name. You can see that the staff really tries hard here. I would recommend them to friends and family.

Our Dad is happier, more active and mobile than we’ve seen him in more than a year. The medical staff members have been wonderful to work with, and the staff in general work hard to keep the residents active. I have found them to be very responsive to my questions.

For the most part, the staff are friendly. Some of them might lack patience in dealing with the elderly. But for the most part they're friendly. They do respond to my phone calls. The one major complaint we have is that in the morning and at night, my loved one cannot get dressed / undressed on her own, and when she presses her call button, there can be a delay of about 45 minutes to an hour. Sometimes they're understaffed and just don't have enough people to help. But they have good activities. And the food is fresh and tastes good.

The staff does an excellent job. They are kind, caring, and really seem to care about the residence. They get to know the resident and personalize their care. The community is very clean, neat, and they have safe activities going on to engage the residence. I would highly recommend this community to others.

I just received a virtual tour on Facebook from Daylesford Crossing. Seeing the community again brought back such nice memories. My dad lived there for just over 18 months before he passed. I always intended to write a review to them, but never seemed to have the time. Now that I am quarantined at home, I seem to have nothing but time. Daylesford was like a life saver for us. My dad was not easy. He had dementia. He lived at another facility prior to Daylesford who asked us to leave because they couldnt manage him. Daylesford was great right from the start. They took the time to learn about dad and helped him through the adjustment period of getting used to a new place. The staff was extremely patient with him and seemed to not be bothered by things that the other facility struggled with. They got him involved with a group of men that he really liked. He took part in activities there that I never thought he would. I have peace knowing that my dad died happy. he enjoyed his life at Daylesford. He did not enjoy the other place at all. I thought it was just his condition that made him unhappy. Once we moved him, I saw that it was possible for him to be happy again. I give Daylesford all the credit for that. Its amazing to me how different the facilities were for right around the same cost.

My mother who passed away a few months ago, lived at Daylesford Crossing for three years. It was such a positive experience for her and for our whole family/. We are so grateful for all the friendships she made there with the other residents and with the people who work there. caregivers, waitresses and housekeepers, managers, every one was so wonderful to her. Before she moved in, she was spending most of her time at home in front of the television and she wasn't staying in touch with friends (many of them have died). Within a few weeks, she made new friends and they became very close. Towards the end of her life, she needed more care and they were very attentive. I'd recommend Daylesford Crossing to anyone. I miss visiting.

If you are reading this ...RUN from Daylesford Crossing! This facility is the absolute worst. There is a saying, "You can put lipstick on a pig, but it is still a pig." That is this place ....it looks nice on the outside but the management should be ashamed and to be honest not sure how they still operate with all of the violations and non-compliant activity that goes on every day. We had a loved one there briefly...thank god. They lied, staff and aides are not trained, they gave our loved one the wrong medication and we had complications. Good thing that was all... we got out ASAP. They have people call out all of the time and they do not fill the shift, the residents suffer. Mismanaged, cheap, not compliant, residents suffer. Someone is making a lot of money for terrible care and service. Hopefully word continues to get out because this is not right.

In the dementia ward, in a basement beside a highway, I feared traffic pollution could cause negative health consequences. Management failed to organize certain essential personal services.

Don’t believe what you see in the pictures and fancy descriptive language about Daylesford Crossing. My friends’ elderly parent was left on their own for two nights in [date removed]. Staff delivered the dinner, which was still covered the next day. The resident slept in their clothes & had urine/ feces throughout the apartment the following morning. Can you IMAGINE? We have documentation as well as pictures. A letter was written to the owners and upper management without any response. We asked to find out who was on duty; they said, “We will look into it and get back to you.” No response back. This is not the first incident. Just one of many. They are paying more than [removed] a month for this kind of care, or more accurately lack of care. This resident requires a high level of treatment, pays high additional fees for this care and on a regular basis does not receive it. We consider this abusive behavior by any standards....again~do not be fooled by the chatty tour, falsehoods about care and friendly promises made by management.

We moved my mom to Daylesford from another local Senior Care facility. Daylesford has vitality, a fresh and beautiful facility and caring staff. The activities director - [Removed] - is incredible. She proactively reaches out to the residents to ensure that they are participating and feel included. Daylesford isn't cheap but it is a good value.

Place is pretty but the care is NOT

Daylesford's Dementia Ward is located in a basement. A highway passes in front of the facility. Management favors a "one size fits all" approach, without exception for individual circumstances.

I like the care that my grandfather was getting here.We were happy that he liked the meals and they offer him a great variety to choose from. They offered him activities that were enjoyed. We liked to know he was active in the community with the other residents. We would recommend this community for families look for good care and good value.