Creekside at Shallowford

My mother-in-law has been very pleased with the care she received. The meals were good as reported by her and my brother-in-law facilities are Clean and the staff is caring. She has made a few friends in the short time she has been there

What I like the most about Creekside at Shallowford are the different activities they have for the residents as well as the meals and dining services. I would recommend this community based on the experience I have had so far.

Nice facilities and caring staff.

The office might recommend someone to befriend a new resident. They are very friendly , [name removed] is in the office and [name removed] is maintenance and does much more than that. He's great! I had to be very gentle with my mother in law and luckily someone I know lives there and kind of took her and made her feel like she had a friend. They can help with that too. I actually like the food, my mother in law isn't too crazy about it. I know it changed a little when they changed the head cook. And my mother in law doesn't eat pork for religious purposes so anything seasoned or with bacon or pork, she won't touch so it's mostly her that doesn't like that but there is a lot she likes as well.

The staff is very friendly. In one year there have been many changes to employees and managers but all have been friendly. I would say everything is great except for the inconsistency with the meals. They run out of food a lot, some things don't taste well sometimes like they are over or undercooked. But then sometimes it's great. That's why it's a 3 just not consistent.

Size of apartment is good. The amount for rent went up considerably this year. They need to improve on serving meals on a timely basis. Overall I would recommend Creekside at Shallowford to others.

Community is lovely and well kept. All of the staff seem very nice and very knowledgeable. The residents all seem very happy with their homes. [name removed] is fantastic with tours and educating what Creekside can offer you.

[name removed] toured my sister and I and we didn’t expect to receive the amount of hospitality that we did. This is brand new for us. [name removed] made us feel at home and we are confident that our dad will feel the same. I’m forever grateful that we found this community.

Creekside offers beautiful spacious apartments for seniors in the Chattanooga area. I was greeted by three different smiling faces when I entered the building! Although I did not have an opportunity to try the food it smelled delicious the activities Department seem to be coming and going with a Bus full going out on an outing and a pretty full calendar for the day inside! Prices are in line with the market I believe Creekside to be a great option in Chattanooga!

We picked this community because of the location. They are nice and friendly.

They just replaced the manager in the last 90 days. The assistant manager just left. They are on the 3rd bus driver in a year. They are also on the 2nd activity person in last 9 months. Food is better, but still not best we have found at another location. Still needs work. Overall, Creekside at Shallowford is a good place considering it is far less expensive than other places. We have noted many residents have left. It has never been full.

My mother and I both love Creekside at Shallowford. The people have been great - everyone there is so nice! And very attentive to the residents' needs.

I really like the Holiday Creekside community for my mom. So far, the office has been patient with my mom (who can be difficult). I have no complaints. I find the staff to be very accommodating. Especailly [name removed] who knows how to de-escalate situations. Based on the experience we have had so far we would absolutely recommend Holiday Creekside to other families.

I am so very satisfied with them. My dad had been there before he died and I was happy with them then and I am more pleased with them now. It has really improved my mother in laws life at this point. We've experienced a lot while there. They succeeded above expectations on everything. During the winter , a pipe burst during the freeze and her room flooded.... they fixed it and had her entire room cleaned and carpet cleaned and dried by nightfall... then she had a medical emergency and they used her medic alert button to call an ambulance which had a good outcome..... they are always aware if the residents and if there are changes with them.... they are just very well arranged there and the staff is great. She has made friends and is doing well with crafts. Other than living in my house with us, she likes where she is and I'm glad she is with others in her situation and has a new routine. Our home would not be a good fit for her.

I rated cleanliness at a 2 because they haven't been able to retain a housekeeper. My mother has asked numerous times for someone to vacuum and no one has. I see her every Friday to wash her laundry and her carpet was finally vacuumed after 5 or 6 weeks. I take out her trash bc when they have housekeeping no one does it. I thought light housekeeping meant cleaning bathroom(I clean every week), taking out garbage (I do this every week), light dusting(this has never been done) So I'm very disappointed with the lack of housekeeping. It is independent living so no one "takes care of her" but she has a "life alert" button and goes to Physical 2x a week. According to my mom they don't have much of a variety of meals. Unfortunately my mom is rather picky in her older years and she has mentioned they don't offer much of a selection it is either Fish (for example) or grilled cheese. Mom eats a lot of grilled cheese. I wish they offered 2 dinner selections. The activities seem like a fun idea but unfortunately my mother suffered from Non- essential tremors and can't do crafts and she is physically disabled in that she has to use a walker to walk so she doesn't really participate in the activities unless they involve listening to live music or something that doesn't involve walking. Overall we are satisfied with Creekside at Shallowford but we are disappointed with lack of meal options and housekeeping. All of the staff members are fantastic I would recommend it. My mom went from living on her own and not eating properly, taking care of herself to being a part of the community. Other than housekeeping issues which aren't their fault and the food issues, my mom is happy there.

We picked this community based on the assumption of services offered based on the price. They need more staff. What we love about this community is the location and the people.