Commonwealth Senior Living at Hampton

Make sure everything is explained up front. Hard contacting doctor on patient. Director not as responsive as I would like. Nice place overall. No perfect place out there but for $[removed] a month I was expecting a little more.

I give all 5's! I am very happy with Commonwealth! Facility is clean, comfortable, safe and attractive! Staff is fantastic, friendly, patient, knowledgeable and Caring!

The Commonwealth took care of our mom and us too. One or more of us went every day and we were always greeted and treated like family.

My dad has been here for about 4 months now. He needed more care than was provided at an assisted living facility he had been in. We were not thrilled about having to move him but it was the best thing for him now that I look back. Watch out if you move a loved one here because after a while you realize you've become part of the family! I know so many names of people who work here but also of other seniors and their families. They quickly assessed my dad and got him into a few therapies that have helped him greatly. He is moving more now than he had been at his previous residence. The staff that prepare and serve the food are amazing and do their very best to accommodate everyone's needs. From the time I walk into the front door until I arrive at my room,I have been warmly welcomed by the receptionist and all of the workers walking up and down the hall, not to mention the other residents and their families. The Techs and nurses aids are fantastic! They care for the people there.

My loved one was a resident at Commonwealth Senior Living at Hampton. I would not recommend this facility to others, our experience was not great. The staff is friendly, but they don't seem to follow through with what they say they will do.

I like that it is smaller. Seems more intimate. I like that I can usually get a response back when I reach out to the Director or the nurses. I adore Iman, the Concierge. Most everyone is friendly, caring, and responsive. I enjoy the way the aids interact with the residents. You can see genuine love and care.

Commonwealth is a beautiful facility, the staff is welcoming and supportive. It is one of the cleanest, well maintained facilities that I have ever been in! Communication with the family is good, they are always keeping me informed about my dad. The move in process was good. My neighbor moved my dad's furniture into his room. The room was clean, freshly painted and ready. The meals are well balanced and good. I would highly recommend this facility to others.

The staff is friendly and they work hard, but they are often short handed. The meals are good, as well. I would recommend this facility to family and friends.

This is the only facility that I visited multiple times. They were not the least expensive, but I felt most comfortable having him here. The staff was amazing, we did have an issue with one person. The assistant director was efficient in taking care of a problem that was brought to their attention. That eased my mind a lot. Whether it is the assistant director, finance person, maintenance, kitchen staff etc. they are just all so friendly and willing to help. I would recommend Commonwealth Senior Living at Hampton to others and already have.

They're a good place and they seem friendly. I'm not having any problems with them so far.

I believe is probably the best facility for my loved one.

Our loved one is experiencing great care. They're every flexible with his needs. And they're very accommodating to him and to us. The only issue we've been having is discrepancies in billing, which then have to be discussed and explained. Some charges are higher than what were expected. They did adjust the bill when we brought it to their attention, but then the next bill was higher again.

We were highly impressed with this community when we came to tour it, and we do know they are doing an excellent job with the activities. However we do know they are understaffed so the nursing isn't up to par or where we want it to be. There may be a reason for this but the memory care side does not get as good as food that we see on the assisted living side.

I think if you have someone who is truly assisted living capable, it would be okay. If you have someone who has extensive needs, there's not enough care provided. And that's not their fault - they're just not set up for that. On top of that, it's been very difficult not being able to go in and see our loved one. From what we can see, the common spaces are clean, and the individual rooms a little less so. That could be due to Covid, and/or an expectation that the resident to be able to do some level of cleaning. Some of the care staff do a great job and watch carefully, but others do not. Our loved one tells us she loves most of the people who interact with her, that they're very gentle and sweet. One or two she has described as rough/harsh, which is hard for her. She's had a couple of hospitalizations in a few months time, which is concerning to us. There was a nurse who thought our loved one was crying wolf when she couldn't breathe, which was also concerning. Recently there has been a leadership change, and we really do like the new director a lot. He seems to really care about people and is very friendly. So I believe that things will continue to improve with him here. The cost is a bit high, but it's reasonable compared to other facilities, and it really is a nice facility. They have lots of activities, there's a hydroponic garden the residents can participate in, and there are lots of porches for them to sit outside.

I would want others to know that if your loved one has dementia and needs care such as bathing, changing diaper, guidance, you are screwed. He was here for 30 days and destroyed him, I got charged almost 20,000 dollars and I have not gotten a dime back. He had to go to the hospital due to the little care he received. They were not giving him any of his medications. They were not helpful at Commonwealth Senior Living at all.