Harmony on the Peninsula

Our loved one was only there for respite care, but I would give them all 5s. Based on the experience we had, we would recommend them to other families who may need a place for their loved ones

Harmony on the Peninsula is just what my mom needed. The faculty/staff are always available to speak with family about their concerns. They listen and act accordingly.

Harmony was bad. We pulled our loved one after 3 months. Not enough staff to handle their patients. Memory care patients brought out of rooms each day to sit like zombies and be easy to keep eyes on. The staff gave more focus to their cell phones than the patients.

I had to stay on them to get my wife mattresses off the floor and onto mattresses rails. The room was dirty walking in. I would no recommend them for respite care.

Mom was moved back home after the hospice Dr told my sisters and I she was dying. The staff wasn't taking care of her personal needs and failed to get her medication to her in the latter weeks prior to het death. So my sister who was her primary care giver decided to move her home where she could pass peacefully with her family around her. The elder care for dementia patients in general is extremely inadequate and frankly cruel to the loved one and the entire family. Something needs to change in a major way. It was a horrific experience for all of my family. Staff needs better training and retention to the facility for the sake of the patient/resident. The employee turnover rate is a real problem. Management made promises they could not support.

Staffing numbers seem to be inadequate. But everyone is friendly and my dad is comfortable there.

They are friendly to your faces but once I left there was a worker that would taunt my mom and speak hatefully to her What care? I had to hire a part time caregiver to be with mom when I couldn't be there I have a picture of the slop they fed her Activities were non-existent No comment about value b/c my mom was left alone when she needed help so often including for 45 minutes on the floor in her own feces (just 1 example) there is NO VALUE in a place like that. Don't put your loved one there!

I'm currently dealing with an issue related to an unexpected significant rate increase for my dad that we were not notified of in advance. Harmony appears to be well managed and the care givers for the most part have been very good. My primary complaint has been with what appears to be a new corporate policy of changing the point system for evaluating residents and raising care levels (multiple increments) and rates without prior notification or any clear justification.

Harmony on the Peninsula to be greatly inferior to the numerous other facilities we have experienced in care standards, staffing, and management. The facility looks clean and well-decorated. But the problems run deep, stemming from leadership that turned over by 100% in our 1.5 years there, and became more disorganized and disconnected with each new director. The current executive director claims to be experienced, but she admittedly has no medical background and is a poor and disliked leader, evidenced by chronic unhappiness and turnover of the already understaffed care provider team. The food is passable, but the mealtime service is even worse, riddled by understaffing and disorganization. In one of many examples of lapses in care, our mom with late-stage dementia was forgotten and left to nap in her uncomfortable chair in the wide-open dining hall after one meal ended, and then discovered that she was

This facility has been running on automatic pilot (no executive director and no nursing director) since mom arrived a year ago. Point of contact for issues were attended to by the memory care nursing director. There was little to no follow-up. I think we are on the 3rd regional director. Our biggest issues have been staff assisting mom w shower / and hair shampoo 2x week. To make sure this was occurring I was personally assisting mom. Bed linens are supposed to be changed once a week. If mom's bed linens were soiled w bladder leak l, many times linens were not changed then either. Chronic understaffing, poor response to call button. Several times mom would need help in bathroom. In the past 2 months things are improving, still not to standard in contract in my opinion. Harmony is doing a lot of advertising on TV. Additionally there is a brand new facility that will ne opening soon, less than 1 mile away, Harpers Station at Yorktown. They will have independent, assisted living and memory care.

I would make my friend aware of the staff's high turnover rate and how that affected the communication problems between our family and the staff. Plus the prescription medications were not delivered or administered in a timely manner to our mom. Additionally I would suggest my friend make sure their mother or father is appropriately placed within the facility.Our mother required much more care than she received at Harmony and as her dementia progressed her care at Harmony seemed to decline in quality. My sister had to follow behind the care staff on a daily basis in caring for our Mom. It was very dissatisfying and frustrating.We chose Harmony for the close location to my sister's house and the initial promises and expectations conveyed to us by the then director who has since left the position.

When we were there there was some kind of sewer/water issue. I imagine that was fixed! Otherwise the care she got was fine. We were only there a short time. Our family would recommend Harmony on the Peninsula, the care received was great!

Thye need to improve on, telling the truth when you put a loved one in your home. I was shown everything about assisted living. Nobody told me what you do with your memory care patients.

We picked this community, for our loved one because it did have a new appearance look to it. I would tell a friend, don't go. They can improve on management, especially when they stop changing them.

This facility presents very well. It is extremely expensive, but unfortunately that is just part of the business. As a family member I can say upper management communication skills are extremely lacking, especially regarding healthcare. Everyone has busy lives; however, if you are moving your family member into a facility please have someone routinely showing up. On an individual level the staff are very committed and it shows. They are not being managed well though. There was a recent change in directors which will hopefully change things, but from my family’s experience so far, they simply do not deliver the amount of communication and care that is worth over 6 thousand dollars a month. They are definitely short staffed & there is only ONE medical doctor at this facility currently. this is the best option my family could find, and we understand the general state of the healthcare as a whole is lacking, but this facility definitely generates enough revenue to step it up.

You still need to follow-up, that your loved one is actually receiving the attention they SHOULD be receiving. Example: checking on family member every 2 hours, if staff is supposed to assist with showering, they need to be there, if supposed to change bedding and do laundry 2x a week and it isn't happening (and it is included in monthly rate) tell the manager. Don't let it slide. Overnight staff (11-7am) seems to do what they can get away with. Residents are supposed to have 3 meals + 2 snacks a day, and they hardly have snacks.

My loved one liked the food. It was expensive but more affordable than other places. We picked the community, because it was very clean, the peope were friendly, and it was a good fit for my loved one.

My father has been a resident at harmony on the peninsula for 7 yrs now and i have stayed at his apartment a couple of times for a week at the time and i was very impressed with the facility, especially the employees, they went out of the way to get anything my father needed and treated him and me with the upmost care and respect, very loving and fun and professional, i cant say enough about the staff. The facility was always super vlean. The kitchen staff and the chefs were fabulous and the food was incredible. The level of care was way above board. My father enjoys the staff, they are always funny and treat you like a long lost friend. The nursing staff are super friendly and always willing to answer any questions i may have about my father. I would like to thank all of the employees and the management for a job well done, year after year. Excellent facility.