Charter Senior Living of Buford

I don't give out fives often but this community deserves one. Melanie the Sales Manager and Pat the supervisor of the memory care unit are kind, helpful and very communicative. They keep the community and my dad's room clean. He likes to participate in some of the activities and has made new friends.

Brookdale Buford has been an answer to prayer! We needed a memory care placement for Mama in an emergency type situation and the speed and ease of the transition was miraculous. She loves her spacious room. The halls are wide and bright; I appreciate that it doesn't feel like a "locked unit" like several others I toured. Everyone is so attentive and caring. Mama doesn't like to participate in activities, so I can't really give an opinion about those. She is more content than I have seen her be in a long time.

We have only had my Dad there for a month now. We have been very pleased. They have been very accommodating, caring, and helpful with his adjustment to assisted living life. We are so happy that my Mom will probably be joining him soon.

The help in the Memory care is always friendly and supportive. We were told there would be a weekly menu so the residents could see what they are having and that has not been the case. When the menu is posted it does not coincide with what is served. That being said, the food is really good. The portions are a good size for the residents and if they want two plates for a meal they can have it. The rooms are kept clean and the staff works hard to create a positive environment. They have music going all the time. They play games with the residents and there are always smiles.

I toured this community while looking into care options for a loved one. The facility was well kept and clean, and all of the staff I met seemed friendly and professional. However, the rooms were a little small for the price, and most of the population were a bit more advanced in their care needs than our loved one. We ended up selecting another community, but this is somewhere I would have considered as an option for my loved one.

First of all we walked in Brookdale in Buford on Old Hamilton with open doors and no security what so ever...nobody asked who we were or if we had IDs...the Alzheimer's side has the code right on the door so you just punch it in and your right in with no problems...this really worries me in the times that we are in security is everything especially if we are paying $[removed] plus to have our loves ones cared for u you would think they would have security in this place. The staff seems overworked and underpaid...the food is worse than hospital food and the rooms were not clean. When I advised the staff my family member had pain in her right arm and was making a strange noise she just dismissed it as a usual thing that she said happens every night with her...she didn't even bother to check her vitals or blood pressure. I give this place 2 stars and zero for security! It's not worth $[removed] plus a month and I would not recommend this place to anyone until they decide that security is very important and essential! They do deserve the opportunity to correct this issue and I will give them the benefit of the doubt but until then I give them 2 stars and zero on security!

We were at the Brookdale Buford for a week because my loved one was on respite care. I was very happy with everything. They went above and beyond. They made the process more easy. They were able to find my loved one a place in a short period of time. I loved the experience. I would go back again. I have already recommended this facility to everyone. My overall rating of this facility is five stars. (Activities Not Applicable)

I toured this community while looking into care options for a loved one. The facility was well kept and clean, and all of the staff I met seemed friendly and professional. It just seemed like a nice place overall, and it worth a look if you're looking for care in the area.

So far we're very pleased with everything at Brookdale Buford, it is working out well. It's a nice looking clean place, the staff are friendly, and they are taking good care of our loved one, we are satisfied with the service.

Emeritus at Buford was very quick to contact us. We were desparate to find a place for our mother. A Place for Mom really got things moving for us and we were able to place her there. Personnel are great to her. She's in memory care and is not always easy to deal with but they are patient and very kind to her. I feel very confident in the care they are giving her. I hope she will be able to stay for her remaining days.

My mother has been there for 7 months in their Memory Care environment, and we are pleased with her care.

My loved one was here briefly for some respite care, and overall he really liked the community! It was a nice looking place, and the staff were all very friendly and helpful. He also met a few friends during his short stay! He did not have very good things to say about the food, however, nor did any of the permanent residents. The staff did mention that was something that they were working on, however.

Everything has gone fine with Emeritus at Buford so far, they've done a great job across the board. Everyone was very warm and receptive when we moved my loved one in, and they seem to be doing a great job taking care of her.

The staff at Emeritus was helpful in making this transition easy for my mother. They were very professional and seemed to care about the needs of their residents. Even though mother will not be a resident for several more weeks, I feel that she will be comfortable and right at home at Emeritus.

Emeritus at Buford has done well by us so far! It's a nice looking, clean community, and the staff have all been very very friendly! We're just very pleased with them in general, and would recommend their services to others!

Do your loved ones a favor and avoid Emeritus at Buford. Why? The reasons are many. They could not administer my mom's medication properly; that's a huge concern! Their food is no better than a school cafeteria. (ask a community how much their budget is per person per meal). They have been promising high speed internet access in the residents rooms for 15 months and every time I ask for an update no one including the Executive Director knows when or if it will be installed. Why is high speed important to me? So I can show my mom family photos on FB on my IPad. Communication from the facility to the residents family is poor. For example I never know when a doctor is coming for a visit. The facility does not have an email distribution list of the residents family. Trust me this facility has serious management problems. On a positive note the staff is friendly and caring

One word, WONDERFUL!! She is over the moon about that place. Getting her here was four months of hell, she went kicking and screaming. What a difference, she goes to bingo and plays cards, she gets her hair done. She loves everyone, the other residents, the staff, and she will say that she gets into bed and she just thinks this is perfect, it doesn't get any better than this. She has done a complete turnaround.

They seem to be doing a pretty good job. It is mostly clean but I would like to see it a little cleaner. They are pretty friendly. The hardest thing is getting her to ask for help when she needs it. The food is one of the better things, it's really good.

only small studios available

There seemed to be alot of confusion on what was handled and what was not. We had to make several trips back to the facility to make sure certain things were taken care of. Such as what day of the week her room would be cleaned, shower schedule, (which we still haven't received), schedule of events, etc. The director of the facility seems to be gone more than she's there. They seem very slow to react to any requests. I should note my mother has only been in the facility since last Thursday evening. 1/23/14. The bathroom was not cleaned before she moved in, and supposedly will be tomorrow (her deep cleaning day) She has yet to have a shower. We know this sometimes takes a couple of weeks, to adjust, but she has wrongly been accused of smoking in her room numerous times, which upset her and us.