Catalina Springs Memory Care

Catalina Springs Memory Care community needs some more staffing. We often couldn't find anyone to talk to about our family member when needed. With staffing improvements, we would recommend this community to other families.

The problem is, there were certain employees that were wonderful! Others were non-responsive, and unhelpful. One month in the CEO left and the head nurse was going through something huge but we didn't know what. Initially she was very kind and said she would be communications, and she was neither. If you put your family member there you must be an advocate for them. You must be there to follow up on their specific care needs. Getting the correct meds at the correct time took a tremendous amount of communication and follow up on our end. Having wounds cared for was an issue. I moved mom there because they said they would have activities galore and had a lot of programs in place for they were as a group doing different projects that none of that was true. The Activity Coordinator didn't show up for six weeks and nobody filled in. They ignored this, Until we complained, it seemed. Of course, we ultimately complain to the CEO who never responded because he was leaving or getting fired. I do want to say, specific caregivers were phenomenal, worth their weight in gold and on it, and caught my mother when she was nonresponsive twice and sent her to the hospital. Maybe with the CEO gone and whatever that head nurse was going through remedied the place will be far better, but that's what we experienced the few months mom was there.

I cannot tell you how deeply grateful my wife and I are for the care my 96 year old mother-in-law has received at Catalina Springs. All that you do has has a huge impact on our family. As her care level exceeded what we were able to provide for her, it is a tremendous relief to know that she is in such competent and caring hands. The atmosphere in your facility is uplifting and positive and the facility is always well kept and clean. The regular ongoing activities are appropriate, enjoyable and stimulating. Although, failing in health, my mother-in-law is happy and sees her caregivers as her close friends. Please accept our heartfelt thanks. [Names removed]

Very clean, organized, managed, compassionate, professional property. The Director to the Care Givers and staff always impress us and make us feel so grateful for them. We recommend this property to any new residents in need for memory care assisted living.

My mother has been residing at Catalina Springs for almost 2 years now and overall I have been very pleased with the care and attention she's received. The staff are kind and friendly and attentive (given the number of staff relative to residents) to my mother's needs. I especially appreciate the added activities and events CS holds.

There have been great improvements this year. Facility ideal for tenants with varying medical conditions, nice rooms wide and continuous hallways, and large roomie lounges for recreation and TVs. Great chef cooks three nutritious meals and shacks daily. Two spacious dining areas. Experienced nurse on premise/ or on call 24/7. Caregivers are exceptional for caring for tenants needs and willing to double over if needed. The executive director is experienced, progressive and welcomes suggestion and takes any complaints seriously, working toward a solutions. Some of the caregivers deserve special recognition

Everyone is absolutely fantastic at this center. I looked at many facilities and felt this one has everything my mom needed. She has been there for almost 6 now and I am even more convinced that this facility is perfect for her.

We have observed many good changes since the new management team was developed. Catalina Springs as a facility has gone from good to excellent. The activities have by far exceeded all expectations regardless of Patient Abilities. Overall care is delivered with compassion by experienced, knowledgeable caregivers. Plus emergency care and 1st responders are min away. Food services are great with patient needs and requests getting utmost consideration. Open-minded patient oriented professionals who are well organized.

Catalina Springs is an attractive and clean assisted-care facility with a great staff and management team that truly care about their residents. They provide a wide variety of daily activities and off-campus experiences. my mother feels welcome, cared for and safe at Catalina Springs and her family agrees! It's a great place!

Unethetical and absolutely no integrity. Management will hide things from you and lie through their teeth! This is why last year many residents were pulled out when new management took over. As well as the original staff leaving! If you love your family members DO NOT TAKE them here! They will not be properly taken care of! Our loved on is at a better facility now! Nothing but a horrible experience! And to have management falsely say they have family in the facility is a disgrace! Frontier management get your act together.

My father has been at Catalina Springs for about a month now, and overall, it had been a good experience. Our only issue is that the staff said that his pictures would be hung in his room as soon as he moved in, and it still isn’t done. I had to ask them again last week to do it. Other than that, it’s fine. The staff is generally very good, and they take good care of him. My father likes the food, which is half the battle because he’s a picky eater. They do have activities, but my father usually doesn’t participate, being more of a loner by nature. He does have a group of gentlemen that he eats with and socializes with on occasion. The place is clean, and my father likes that it is a relatively small community. Over all, Catalina Springs has been a good experience for us.

We couldn't be happier with the care that my friend is getting here. Unfortunately, her health seems to be in general declining however the staff is wonderful and very attentive and is doing what they can to make her comfortable. When my friend eats the food has been very good she was enjoying it. We feel very comfortable with her being here it was a little further than what we were looking at but because they had made such a good impression on us we decided it was worth the drive

The tour of the facility and the folks who get you to "buy in" to their facility were very convincing. They do not make the residents come out of their rooms nor make them participate in any daily activities. There is no such thing as Montessori type program! The nurse is a joke!! The director is completely uninvolved and is never available to speak with. Staff turnover is very HIGH!! The staff speak spanish to each other in front of all the residents as if they are not humans at all! They are on their phones and not paying attention to the residents. There is no schedule for the residents other than when the meals are served. The food was great at first and now it is horrible - the staff will admit they won't touch the food! Very disappointed with the facility.

When this facility first opened it showed to be a positive environment for our loved ones. Once the original executive director left, things went downhill fast. They have had tremendous difficulty keeping caregivers and they often run short handed. The sanitation of the resident rooms is poor, caregiver training extremely poor and the nursing staff non-existent. There are very few activities and the daily activity board is a joke. Today the activity director doubles as the front desk secretary (as does the housekeeper and caregivers). The mismanagement over the past 18 months has led to many families moving their loved one out The Executive Director presents her self as uncaring and void of emotion. She is rarely seen on the floors of the facility and when concerns are brought to her attention she often says "Oh?" Most often nothing is done to rectify the problem. I recommend you go elsewhere to place your relative, this facility appears incapable of maintaining a safe and loving environment. It is extremely expensive and offers far less than other facilities. Do your homework and look elsewhere.

The care at this community is very nice. The staff are nice and helpful. I like that she is liking the menu. The community is clean and maintained. We like that she is involved with the activities with the other residents. We would recommend for other to tour this community for the value and the care of a loved one.

Staffing is like a rotating door, Executive director is either incompetent or just doesn't have the training needed for a memory care facility. She is not involved and lacks leadership skills and compassion for the residents and families. Caregivers always seem to be understaffed and expected to do laundry, activities, food service as well as caring for residents. Cleanliness of the facility is hit or miss as they seem to have trouble maintaining a housekeeper. Much of the time residents sit around with nothing to do but wait for the next meal. Other than a glass of orange juice at breakfast, water is the only beverage offered. This was the decision of the executive director. At more than $7,000 a month one would expect a variety of liquids. Breakfast and lunch are well prepared, dinners are less than desirable with repetitive plates served containing tater tots and half of a tuna sandwich. Nurse has also been a position that has had a good deal of trouble with maintaining. The latest flu outbreak is a good example of the lack of supervision and regard found at Catalina Springs. The flu was rampant yet the director failed to notify the health department, failed to put up appropriate warning for visitors on a holiday weekend and failed to notify the health department. Staff, holiday visitors and residents continue to suffer from the flu outbreak because she couldn't (wouldn't) be bothered even after many family members requested she take action. I would never recommend this facility, not until they find staff to manage appropriately.

When I toured the Catalina Springs Memory Care, it was a very nice place. I really liked it but my father had already chosen the Brookdale. We went with his choice.

I like this community for mom. They are very caring and attentive to her needs for the great care. The meals are outstanding and a good variety and the chef goes out of his way to make sure she is accommodated on anything she wants. She likes the activities and they help her in many ways. I would recommend this community for the great value and the care that is given.

The care is going good and everything is fine from what my dad's wife tells me. He is getting respect and the staff are fine people. The community is clean and seems to be good. I think that it seems a little under staff but my dad says he is getting the care he needs. His wife says good things about the community.