Brookdale Palm Beach Gardens

Overall a nice experience for my parent. Very nice looking accommodations with gym, bar/meeting area, library, pool etc. Special cocktail offerings, music events, dancing, transportation. The restaurant area is very nice looking. The apartments are nice looking and modern. However, some issues: Food is very average. One step above Frozen Dinner quality. Restaurant staff and management are excellent, however. Dryers in laundry room take forever to dry clothes. Many residents have complained without response. Sometimes events that are on the calendar don't happen. Here's one example: morning exercise class (particularly Saturdays). The residents show up and no instructor appears. Residents go to front desk to ask what is going on and front desk personnel are not helpful. Sometimes morning coffee is not available when it should be. These little things can be tough for elderly people. False fire alarms go off often. This is tough on elderly people.

Very nice place, plenty of activities, residents were engaged with activities.

It was a short stay for us. It turns out this wasn't a good fit for my loved one. The assessment process leaves something to be desired. It would have been nice if they had been able to recognize that before the move.

They do not communicate has much as they should with me to let me know what is going on with my loved one, but other than that it has been a pretty good experience. We just got into it, so it is new, but it's pretty good.

At Brookdale Palm Beach Gardens the cleanliness and friendliness is very good. It is visually very beautiful. My mother-in-laws apartment is spacious and nice. I have heard that the clothes dryers don't work very well. But any time we have an issue they take care of it very quickly. She does also complain that it is really cold downstairs. It does seem silly that the residents have to bundle up to go to dinner. You would think being a senior living facility they would know that the residents are cold already and accommodate that. That is the compliant really. Otherwise we have been very happy.

Initially I thought prosperity oaks/ Claire bridge area for alzeimers was good, but boy was I wrong! As it became Brookdale, no one cared, if staff was missing. With dementia care staff ratio should be higher, instead due to lots of absence, and lack of follow up on managements part, [removed]. They had decent staff initially But on a day someone didn't show up, nothing was done to compensate staff being out. Worse yet, I only found out after my mother was [removed] their night staff at Brookdale was not only poor to begin with, they actually went to sleep when they were supposed to be checking in on elderly patients with dementia whose needs are greater at night. Anyone looking for assisted living for dementia care should think again! What good does it do that the unit is locked down and you can't escape, but your loved one can be seriously hurt at night because staff who are supposed to be checking are asleep!! Worse yet I complained to management about my observations and they totally ignored me. If your loved one has dementia/ alzeimers don't send them there! They charge a high admission fee and made the lobby look beautiful, but the poor residents in Claire bridge are not being looked after the way they should be!

The place could definitely be cleaner. They clean around but not under the beds and they do not get the places in between. I am not getting some of the service that I am paying for. I have a very sore throat which my doctor said was due to the atmosphere and some of the chemicals they use to clean and such, so I have been having to come home to sleep at night. Prosperity Oaks is now Brookedale and things have slowly improved since then and I hope they will continually get better.

It's very nice, the food is good. They are on the ball and get things done. It's clean and the staff is good. I would give it at least a four. She isn't happy though, she hates it. I don't think there is anything the community could do differently to fix that though.

I think they could stand to improve both the quality and quantity of the activities. It would be good if they had activities that were more engaging, and more of them. That is the main area for improvement that I can think of. Other than that everything with Prosperity Oaks has been a very positive experience. It's a nice place and the staff there is exceptionally friendly and helpful.

They have changed over to BROOKDALE and completely remodeled the building. It looks beautiful. My mother really enjoys the community and they have great activities each day. I am very happy although I would use an outside care service as I dont believe they are as good as they could be on the independent living care side of it.

Very Nice Place. Friendly and Professional Staff. Lots of activities. Definitely worth a visit if you're looking for Independent, Assisted, or Memory care.

Overall I think Prosperity Oaks is a nice place, but there are some things that I am unhappy with. The facility itself is well kept and clean, and the staff are friendly and seem to take good care of the people who live here. However, during the sales process they made a few promises that they have not, and apparently are not intending, to make good on regarding modifications to her room.

Our mother was a resident at Prosperity Oaks in the assisted living section for a year when we moved her due to the Quality of care she received. She loved the variety of activities they had there but the administrative staff made numerous promises but did not follow through with them. We felt that she was not treated with respect.

I will begin by saying that I removed my mother from the memory care unit of Prosperity Oaks after only 8 months. I will use the rating system provided and start with Cleanliness: My mother seemed clean but her place needed work. A giant brown spot on a yellow bedspread (they gave me some spot remover to clean it myself) Dust on unused furniture, no toilet paper in 2 bathrooms. Friendliness: Most people there were actually quite friendly which led me to believe my mother was in good hands. I found out later, this was not the case. Value: They started tacking on a $400 monthly charge for an "as needed" medication and informed me that I would be charged whether she needed it or not which she rarely did. They refused to justify it or produce medical docs to substantiate it. I was told by a lawyer that they can pretty much do whatever they want and that I should just pay it because it would be cheaper than fighting it. Care services: I found it extremely difficult to reach anyone other than voicemail or get a call back. I got no updates or inquires about anything, communication was discouraged, it improved only slightly after I had to file official complaints. My mother missed two doctor appointments that I only found out from being billed for it. I had scheduled her hair to be done once weekly and I was told it was being done but when I visited (I live out of state) it was long, straight and white rather than short, curled and red. She also had a beard growing. They don't allow visitors to have the combination to the memory care unit, which is unusual, so you need to be let in and out which was never easy or prompt. Activities: I was told there were lots of activities when she moved in but every time I visited or got reports from visitors, she was watching TV in a little room with the rest. No activity fees were reflected on my bill until the end. When I reluctantly paid my last bill, I wrote a note that what I hope for everyone involved in this level of care or supporting it, when they come to this point of dependency which we all will at some point, that they receive exactly the same level of care and respect that they have given physically, emotionally and financially. No more, no less. The end.

memory Care- Claire Bridge Excellent dedicated director, and Activities director. Thoughtful, friendly and kind staff. Mom has only been there a month, but looks better and seems to be getting very good care. All aides have benn very helpful and kind to her.

My mother lives at Prosperity Oaks and has been there about 1 1/2 years. The staff really takes care of the residents and I have never seen so many people having fun in an assisted living. My mother has made great friends since moving there. It was a difficult choice to move my mother into assisted living and I am so thankful to have found Prosperity Oaks. It is a really special community and they treat the residents like gold. I highly recommend Prosperity Oaks.

I would not recommend Prosperity Oaks to anyone. My mother was there for oneyear. She is is a motorized scooter. We were told when we saw the place that she could take her scooter on the bus when it went shopping. This was not the case. The rooms at Prosperity Oaks are not handicap accessible. They have taken an apartment complex and made it into assisted living- so doorways in the apartment are skinny and it has a galley kitchen. Also, Prosperity Oaks started a large remodeling project which made dust go everywhere, and it was hard for people to breathe.

Our family is very happy so far even though our father has only lived there for a short time. He enjoys the food and the activities. The staff has been very friendly for the most part, and the facilities are quite clean. Most of the requests we've made to maintenance to prepare his apartment have been taken care of quickly. It's in a great location - near many stores, restaurants and other services. The entire property is undergoing renovation, so there will be disruption for the near future, but in the end, the residents will have a very nice place to live.

Very impressed when I visited in November. This would be my number one choice

Keep looking if you are considering this facility. The executive staff never responds to concerns regarding safety, cleanliness or employee issues. They smile and nod at you and nothing ever happens. Roaches in the kitchens, mold in the apartments, dirty carpets, stained and marked up walls... it is just the start. Employees park in the visitor spots, they push ahead of residents on the elevators and are plain rude. The value is certainly there for this facility, but beware... as most often in life, you get what you pay for!