Brookdale Jensen Beach Independent, Assisted Living and Memory Care

The memory care unit here should be shut down. Ill equipped, understaffed and mismanaged. I spent a year fighting to have basic, simple needs for my father met here. 99% of the time that I went there my father was wearing someone else's clothes and was in his bare feet. There were NEVER activities taking place unless there was a tour or inspection going on. Finally after an allegation of one of the aides reporting [Removed] [removed], and a so called, 'investigation' that was little more than a joke, I moved my father to a safe, clean, caring memory care. Brookdale does not care about your family members. Brookdale cares about your wallet. For a year I was told stories of 'what was going to be done'. Nothing ever changed (or I would not have moved my father). There has been no follow up. there was an allegation of abuse. It was 'investigated' and found that it was an 'employee trying to get another employee into trouble'. The one that reported it was not disciplined in any way. What my family has been put through over this past year is horrible. The people at Brookdale did not 'follow up'. Nothing is different. Thankfully the [Removed]. was finally fired, it is just a shame that it took a scandal for that to finally happen. It was clear a year ago that he was in no way capable of his position. The memory care unit should be shut down.

I was able to place my husband in Brookdale for a 2 week respite stay. Staff was so very helpful in making me feel comfortable and not to worry about him. Day of check-in all the aides came and introduced themselves. He had a great studio room with Tv and roll in shower. Also it was during the Hurricane in Oct. and I was able to feel relieved after talking to them about the supplies and people that would be there to assist. I highly recommend Brookdale .

Emeritus, I've heard did a good job, however, with Brookdales takeover I'd suggest that interested party take a closer look a the assistants provided. We recently, without question, moved my dear father-in-law to a assisted living facility where they understand the definition of assisted. If one should look closely one will find what you get at Brookdale, for over $100- a day, is little more than what you get at and average motel, i.e., room cleaning once a week instead of daily, laundry once a week, and three, average at best, meals a day.

I had a pretty pleasant tour of this community. The community looked nice and well maintained. The staff I met was knowledgeable and kind. They were also informative and answered my questions. It was a nice tour, but it wasn't the one for my father and his needs. This is a good community for the right type person.

My dad only stayed here for 4 days. He has dementia and he became very angry when his phone was not set up as expected. It lead to him not wanting to be inside the community and they called the police to calm the situation. He ended up staying at a hotel from the help of the police officer. I just did not understand why they were unable to calm him as they were suppose to provide care for his needs. When I was there for 4 days i was impressed with them but after I left it went uncontrolled. This is not a place for residents with dementia.

If you have a love one of you do not take them to this place horrible have to take my friend out after 17 days

Our experience with Brookdale Jensen Beach has been a positive one, overall! They were informative and responsive throughout the whole touring and move-in process, and from what I have heard from my relatives, my loved one has settled in well and really seems to be enjoying herself here! I've heard nothing but good things, so far!

My father in law is now at home with his family due to the fact our experience with Brookdale was an okay one. We just had a lot of little problems that added up. The building is nice looking and pretty clean I feel the staff should be a little more attentive to the residents and their needs. They presented a lot of promises on the tour that they did not follow through with. The food was kinda bland and had no favor to it. He didn't like the food. We just had too many situations with this community and we had to move him back home.

I have nothing bad to say about Brookdale Jensen Beach it was a nice place for the short time that my brother was there. He had a situation that did require him to leave but the staff just was not able to care for him and that is understandable. The community is a very nice and well kept place everything looks really nice. Staff was nothing but helpful and really kind to us. They were very easy going and really easy to talk to about my concerns. One of the residents has mention to us on the tour that the food is amazing it is so good that they have all gained weighted since moving there I thought that was nice to hear. Overall it was a nice experience.

We had my mother in law here for 9 days just to get some free time. It was a great place.

Things are not going well at all. [removed] They have no idea how it got like that. Not a good situation.Right now he is in rehab and I refuse to send him back there. His clothes were all missing, personal possessions and it was just disgusting. The Memory Care Unit is horrible. You could not even stay in the room because of the smell. We will not be going back. Right now we have no place for him to go. Assisted Living is nothing like this.

We agreed to come in and they guaranteed two months free. They would not let me have the room until the end of the month though, but still made me pay for the month. They said we would get that money back, but it was a total lie.

I really can not think of any aspect pertaining to the facility, or to the running of it's operation, that the Brookdale Jensen Beach can improve upon. I would have to say that it is a decent place for my loved one.

Brookdale Jensen Beach staff really need to work on assisting patients with personal hygiene. I feel this area is really lacking. Other than that I am pleased with this facility. It is very clean and the staff are very friendly.

They were extremely helpful. When we were looking for a place for my parents they both had different needs and they just went out of their way to be helpful. Everyone from the receptionist to the executive director was extremely helpful. We had a lot of questions and things changed on what we needed and I just can't say enough nice things about them and having them provide us with information. They were very cooperative.

Definitely the menu and the food could be improved upon. It is usually just hit or miss. They seem to overcook a lot of their food and I found it is very tasteless. My dad also complains about the maintenance.

They are doing a wonderful job. We are satisfied with it. It's clean and the staff is friendly. They have had really good luck with it so far.

not impressed off our list

Five big stars! My parents feel like they are at summer camp. I want to live here now - so many activities. The staff is the BEST. Very, very pleased. Wonderful place. I agree with others that the north door is not secure.

Their memory care unit was small and poorly lit. Seemed very confined.