Brookdale Cypress Station

The business manager answered all of our questions and was able to provide an excellent care plan for my mother. I highly recommend.

Residents are falling and staff does not document it or notify the family.Housekeeping does not clean up. Families have to clean their loved ones rooms are it won't be cleaned. They have 25 to 30 residents in memory care with 2 to 3 staff members to attend to all of them.

The executive team and the care team provide excellent care for their residents. They truly care for the residents like family. The tenure outweighs turnover, by far! I would recommend them for my own mother.

The facility was a lifesaver for my dad and our familiy, after my dad had a stroke in June of this year, simply because my family did not want my dad to return to his home, and since we all were busy, this facility really works for helping to care for my dad a lot.

Very pleased with the care that my father receives. Everyone at the community is happy and always friendly. My father recieves excellent care from the entire staff. He is very happy.

I feel at easy knowing my mother is here in this memory care. Everyone here is kind, caring, friendly and compassionate. I could have not found a better place. They make my mother feel at home here and I am glad I brought her here

My husband and I have been residents for over 4 months and are extremely happy with our new home. Great staff, food, activites, and neighbors. We highly recommend Brookdale Cypress Station.

this is a great place to live. I really like the secure courtyard

I feel very much at home here. I am still independent as for my physical needs and receive help when necessary. The caretakers are great and I respect them for all they do They work very hard

My mother was in the memory care side and she did at first receive good care but after 1 yr being there she got diaper rash that got infected. This happened twice. Her hygiene was not kept up. Some of the staff would leave the residents alone in the dining room unattended. Her Room always smelled. Not kept up like it should be. Her clothes / personal items would disappear. My mom came so depressed there. After two years of this I decided to move my mom to a better care facility.

Out of all the stressful things that happened in the last 6 months, the people at Brookdale were a breath of fresh air. And the facility was beautiful and well run. The staff were very well qualified and friendly and they absolutely cared about the people they took care of. This included the entire staff, even the cleaning people and the maintenance man, I was very impressed. The business staff was also very fair. Due to my father's short stay before he went to a hospice, and the timing of the lease, they could have charged me for several weeks that they didn't charge me for.

The bathrooms aren't always clean in hallways and Mom 's room, the sofa in the common was soiled, $10 cost to bring food to the room if Mom is not wanting to go downstairs (she never eats breakfast too early for her), too often she sits in soil diapers for extended periods of time, common living area not clean (my aunt got the broom to clear cleat out cobwebs, when wanting to go to activities not always some is available and now I am told there is going to be a price increase.

They've been very good for us. Any issues we've had we've been able to work worked through with them. After 90 days, I really believe they care, from the janitorial staff on up to the director. They know my name and are very friendly. They're accommodating when I bring something to their attention. Even in an emergency we had, I think they rallied and did a great job in an unfortunate situation. They seem to have a lot of activities going on. I don't have any complaints.

{name removed] and [name removed] are awesome! They have been incredibly helpful - [name removed] always goes above and beyond to the call of duty!

The staff is very friendly. They seem to be pretty responsive. It seems like our loved one is getting the care she needs, and we've not really had issues so far. Just a couple of little things. Her floor has been kind of sticky, not sure why. And it can smell like urine at times.

It's a very good location. The staff are friendly. They really take care of the residents and treat them like family. The nursing staff is very involved and concerned. My loved one says the food is good and seems satisfied with it. They have a lot of activities, but less right now due to Covid restrictions. Overall it's a great place.