Bridges by EPOCH at Nashua

Very profit-oriented, it shows. Staff too busy, cannot adequately monitor or care for residents. Most staff do their best, but must take care of specific chores per shift. I blame corporation, not staff. It's their MO. Employees are required to do laundry for all residents-no laundry service, so employees always rushed, laundry is damp or still soiled, or not even done. Laundry room has 1 commercial washer/dryer, but not large enough to keep up with laundry. Lack of communication. Staff does not communicate enough with each other/family. One director-type person has much experience with dementia patients but that does not filter down to ordinary employees-although in support groups, this person is supposed to be a "resource." NOT! No alarms for unsteady residents. Visitors have, at times, alerted staff to issues, comforted residents, and prevented falls because staff was unavailable. Dining tables and floors are ALWAYS STICKY! Visit DAILY if your loved one is a resident.

We had a good experience at Bridges by EPOCH. The staff were super friendly and the facility itself is lovely.

My husband suffers from Alzheimer''s. On [date removed], we moved there together. I had toured it after one of the biweekly meetings. The Hollis unit was clean and appeared to be an ideal place for my spouse and me. They talked the good talk about all they offered. During our 2 month stay here my husband was in an ER 8 times due to the uncleanliness of the dining room and the individual bathrooms. He almost died in December due to a UTI which the staff failed to tell me he had as I refused to use their doctors. My husband had never had a UTI nor sinus infection before and I was simply told the Alsheimer's was progressing. 2ER's and a 3 week stay at a Geriatric Hospital later, he went to ER#3 where they admitted him and the doctor at LGH said he was suffering from a major bladder infection and a very treatable UTI. a few days later we return to Bridges only to leave the next day to take my spouse back to an ER. There is so much more to this story of neglect but no more letters.

Unfortunately, I have not found this institution worth the money they charge. The very first thing I would like to address is the fact they claim to be Assisted Living, however there are many, many residents in which need nursing home care and are not staffed to do as such. They go by the rules and regulations of Assisted living which leaves a lot of extra care absent for those residents which need more . They also overwork their LNA staff to burnt-out point . If considering this place please do yourself a favor and talk with some or many family members of the residents there and asked their opinions. There are so many complaints and no results.

Bridges has been a godsend for us. It's expensive, for sure, but so worth it. My mother is not the easiest person on the planet, and they just roll with her and jolly her along. She is as happy as I have seen her in a long time, even though she has no idea of where she is exactly. The staff is caring, easy-going and competent. They find kind and creative ways to work around all my mom's obstacles. The facility is unfailing clean, and they even manage to keep my mom's room clean most of the time! This was the only memory care facility we found locally that would let her keep her cat with her, and even remind her to care for him, when needed. That was the deciding factor for us when we chose Bridges, and I am so glad we ended up here. They provide most routine health care, dental care, and physical therapy right on site. The activities are engaging and non-stop, and include outings to various locations in and around Nashua, especially during the warmer weather. I can relax and enjoy life again, knowing my mom is safe, well-cared for and happy.

Everyone is amazing. The care given to my mother (85) is beyond anything that we have ever expected!! Her day is filled with activities that the staff make sure she is engaged in. The food is amazing! The field trips make her smile!! So wonderful!!

Beautiful design, clean welcoming staff, great activities and food, short-staffed. Some staff are less than friendly the nursing great receptionist, comfortable. Residents seem happy.

The kindness and patience your entire staff showed our Dad while he was staying at Bridges in Nashua was exceptional. He always seemed happy, clean and well fed. We appreciate everything you did for [name removed] and he care and compassion you showed our whole family.

Bridges is a very nice facility that can offer a family a lot that is looking to place a loved one in a memory care retirement home, greate staff, nicely located in South nashua, Brand new well maintained facility, lots of programs and activities for the resident to take part in. I would recommend this place for a loved one to live.

The staff are very very responsive. They are on top of any issues that may arise. The food is great, beautifully presented and they have their own chef. They have nursing care available around the clock and they are great. They offer daily activities as well as field trips.