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I would say the staff is friendly and the private rooms are big comparatively. As with any place, changes take a bit of time and getting all shifts on the same page. Comparatively, they are still head and shoulders above a LOT of their competition.... Read more
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8.6
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18 reviews8.6
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A Place for Mom has scored Benton House of West Ashley with 8.6 out of 10 using our proprietary review score based on 5 reviews in the last 2 years. Over all time, Benton House of West Ashley has 18 reviews with an average "overall experience" of 4.2 out of 5.
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I would say the staff is friendly and the private rooms are big comparatively. As with any place, changes take a bit of time and getting all shifts on the same page. Comparatively, they are still head and shoulders above a LOT of their competition.
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Response from Benton House of West Ashley
July 15, 2024Thank you for your kind review.
My loved one is currently a resident at Benton House of West Ashley and the overall experience has been great. The staff is great and so is the value for cost. I would recommend Benton House of West Ashley to others.
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Response from Benton House of West Ashley
May 4, 2024Thank you so much for taking the time to share your positive experience with our community. We are so pleased we have the opportunity to serve you and your family.
Benton House of West Ashley overpromised/sold and underdelivered.
Response from Benton House of West Ashley
April 1, 2024We are truly sorry your experience was not more positive. We would welcome the opportunity to learn more. Please call our home office at 678-297-0388 to see if we can resolve your concerns.
We picked this community because of the atmosphere, cost of placement, and caring, supportive staff. I would recommend to others.
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Response from Benton House of West Ashley
February 15, 2024Thank you for your kind words. Knowing we have happy residents and families motivates are hardworking staff!
Benton House of West Ashley is a great place - the people there are wonderful. It is truly a lovely place. Everyone is pleasant and very helpful. Highly recommend Benton House. We visited 5 places, and this was by far the very best. They go out of their way to take care of your loved ones, and it is very clean.
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It is a newer facility so it offered nicer amenities. Overall, understaffing and lack of staff training seemed to be prevalent issues.
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I toured this facility and it was lovely!
Our family had an in person tour and the lady who took us around the community was super enthusiastic and overall we really did like the place. We thought the other staff we met with were nice and they even introduced us to some of their residents. It was a great tour experience
Our family had an in person tour and it was a lovely beautiful community and the lady who gave us the tour was awesome but we just wanted a community that solely focused on memory care just given our loved ones health state
They have super nice people that are they responsive. Activities and food are generally good for the residents. The staff communication with the family has been very good. The community does provide a la carte options as well as a main course option for the residents. The community will assist with laundry and basic housekeeping for our loved one. The only negative is the maintenance of the inside of the building. It would be nice to see some updates.
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Right now most communities are having a hard time with staffing. Right now I would just encourage your loved one to call for help if it is needed. I do feel like this community is trying to make improvements and improve the staffing. They have activities in this community like bingo, pet visits and more for the residents to remain busy and active in the community. My loved one is not able to participate often but they have things going on all the time like people coming in to sing cooking and more.
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This community was wonderful we were so glad to be looking at such a good community there was just a feeling at another community that worked better for my loved one.
We selected Benton House because it was attractive, smaller with all rooms on a single floor, and close enough for me to be there as frequently as needed. The rooms are larger and her room even has a screened porch. As with all places now, staff is a little thin on the ground, so some things take a bit longer than optimal.
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Initially the marketing team was outstanding, they did a great job getting us to come, but when we moved our loved one in they did a poor job of retaining us. They did not live up to our expectations. Some of our loved ones things were stolen and our of those things were some very valuable items. One major issues was communication with the staff, it was always difficult to get someone on the phone when we needed to. Before we moved our loved one out, they were placed from assisted living into memory care, but into a temporary room. It took them two weeks to get our loved one settled, and in the meantime they declined very quickly. Our loved one was not comfortable in the temporary room, so he would sleep in the dining hall sometimes. Also the activities were not stimulating enough. However the care takers on the memory care side were very kind, and would take our phone calls for our loved one since they were not allowed to have phones themselves.
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Attractive facility, well designed. It’s fairly new and has been well maintained. Friendly and accommodating.
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We chose Benton House over The Bridge. The facility is very nice and is small enough to allow the staff to establish relationships with the residents and the residents' families. [Name removed] and his team have been phenomenal and are always ready to assist with any questions the family may have. Mom has transitioned beautifully. I would highly recommend Benton House!
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My brother and I were very impressed with the tour and everything was clean, organized, and friendly. Apt was very nice and just big enough. The price was a little out of our range but we will make do. In other words you pay for what you get which I believe is the best compared to the other places we saw. Thanks so much for all your help and support.
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Tour was wonderful. we've chosen Benton House for Mom. Memory Care unit was exactly what we were searching for.
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See what the neighborhood has to offer and what’s nearby:
Benton House of West Ashley offers Studio, 1 Bedroom and Semi-Private. Learn more.
A Place for Mom has scored Benton House of West Ashley 8.6 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (843) 576-9667 to reach a resident at Benton House of West Ashley.
To reach a resident at Benton House of West Ashley call: (843) 576-9667
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
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A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.