The Palms of Mt. Pleasant

The Palms felt like family from the moment I walked in the door and it has stayed that way. The staff really show they care by everything they do and do not mind going the extra mile to make sure I feel right at home.

The value for cost just doesn't work. They charge to much for what you get. The staff was always friendly to me. The food was normally okay. They don't have enough staff to cover the occupants. So, some things didn't get done.

They had issues with kitchen staff but it's improving. An important aspect for us was the ability to use Senior Helpers so my mom could stay in independent living. Also helpful was the option to move into a smaller and more affordable suite once she had transitioned into the residence They offer two independent living options. They are well taken care of and have a separate bedroom with a small open kitchen.

I would rate all areas 5. Palms of Mt Pleasant is a good place. Staff goes above and beyond to help the residents and families. Yes, we would recommend this community to other families. The staff at Palms provided great care for my mom

Too far to exit to take dog out, to access transportation, etc. Swimming pool too small. Apartment nice. I had to provide my own housekeeping because none was available. Meals were nice and on time. Dining room well organized. Staff was not readily apparent.

I am currently a resident at The Palms of Mt. Pleasant and it has been a good experience overall. I'm here because of the indoor pool aerobics. This is an older facility and it hasn't been kept up very well. Bed bugs were a problem. The present administration seems to be beginning to address all of these issues.

Just overall, the whole experience was not good. The doctor did not come when she was requested twice to check on my father. My father ended up having a stroke in between the time. I called her in the time he got to the hospital and I told her the symptoms he was having and she didn't call me back for like four days.

My mom is currently a resident at The Palms of Mt Pleasant. Most of the staff are friendly. My mother is happy there, but the facility has declined since she moved in and when we need assisted living we will look elsewhere. The Palms is short staffed and has many ongoing facility repairs.

The staff is caring with the residents, as I see so far. The housekeeping is up to par. Every time I go there, the place is clean and orderly. So far, they have kept me informed of my mom's status and how she's been. The move-in process was easy. They tell you what to bring. They provide the bed, nightstand and curio for her clothes. You have to provide pullup briefs. No problem. And the food is great. They provide them with nourishing good quality meals that I would be glad to eat myself.

Palms of Mt. Pleasant = 5 for everything. Staff awesome! very understanding and helpful! What really stood out to our family regarding the community was that it is very welcoming. Our loved one thought it was fancy and more like a resort.

Our experience with the Palms has been utter joy. I love that my mother prefers her ringer off so that we do not disturb her many activities. From bingo, to movies, happy hour and church, Mama has found her home. She has the best of friends and doesn't miss a meal. The facility is in need of an overhaul. The promise of a renovation hasn't been fulfilled; however we are hopeful and yet still content at the moment. She has a lovely apartment in independent living that needs work, but we consider it to be charming.

I would tell others that even though the staff are overworked, they take care of the residents and make sure we have all we need. The staff are always nice, helpful, responsive. So many smiling faces. However, due to a depleted source of willing workers, the kitchen/wait staffs, housekeeping staff, maintenance staff, and medical staff are under-staffed and overworked. There are 3-4 difference sizes and layouts of apartments that residents are able to choose from based off of what you want/need.

I find the staff eager to please and knowledgeable. The meals are good, varied, with many options and great proportions. The Physical Therapy department is awesome. They make my three times a week sessions effective and fun. One of my favorite options is the indoor heated pool (93degree) and the water aerobics. It's such a delight to have my room cleaned and sheets and towels washed once a week. This is a great place! You can participate in their activities as much or as little as you wish. You don't even need a car. Their transportation folks will take you to doctor appointments, grocery stores etc. I'm very pleased with this facility. I know they are striving to get/keep people, but everyone is. I would recommend this facility to others.

The Palms was a nice place to live. The food was above average. Most of the other residents were very pleasant and nice. I found that it was more than what I needed. I'm still able to cook for myself, and live alone I could not afford it. There was an insect problem. There was some spraying done, and though helpful was not enough. I like the camaraderie with the other clients. The friendliness of the staff and the décor of the building.

5 stars for all categories. We chose Palms of Mt. Pleasant mainly due to the value for the money and the convenience for our family. I would tell others that overall, it is just a great place to have your loved ones.

Good and friendly service. Quick to fix problems. They have good services like barber, podiatrists, PT. Respond to issues well and have many activities to bring the residents together. My father was kind of a stay in his room kind of person, and now he is attending get togethers and meeting friends. They have had some issues like water leakage problems and broken appliances in the dining area which took a long time to fix. They also raised the rent $[removed]after only being there 5 months. It's not perfect, but it's a good place overall. And I would recommend it to other families.

We have lived all over the world and gone to many parties, so we know a bit about parties. The Christmas party for the residents and their families was truly first class from start to finish, top to bottom and side to side! We enjoyed getting our family picture taken. Our family had a fabulous time and we only had to enjoy this wonderful party! We got to be great hosts and did not have to lift a finger for our guests. This is a very big advantage for living here!

I think The Palms of Mt. Pleasant is a very good place to live. They have great staff, affordable apartments, clean environment and the food is good. I feel like I made a great choice to pick The Palms to live at.

The Palms is a beautiful place with a lot going on to keep you busy. From arts and crafts to water aerobics to games and movies, there's plenty to do. I feel safe here where people are getting to know me, and I am making new friends at happy hour every day. The people who work here are very friendly and helpful. I couldn't have been luckier than to be living here at the Palms. Sincerely, Diana